Asset Management Software Engineer
Resume:
Professional Summary
• Having * years of IT experience and 3 years of relevant experience in
ServiceNow as a Developer and Admin.
• Hands on experience working on Service-now tool with focus on implementing ITIL processes.
• Hands on experience working on Service-now Mobile applications Service now Agent, Classic Versions
• Developing and configuring Business Rules, UI Policies, Data Dictionary, Script Include, Workflows, Notifications, Tables, ACL’s, Catalog Client Scripts and Client Scripts etc.
• Progressive expertise in design, configuration, development, testing and Implementation of IT Service Management, Infrastructure Operations, Application development.
• An effective team player with abilities to work collaboratively with team, Analysts and Client representatives.
• Hands on experience working on Asset Management, Survey Management and Visual Task Boards.
Have extensive working knowledge in major Applications & Modules like,
• Incident Management. Notifications.
• Problem Management. Service level Management.
• Change Management. Reports.
• Asset Management. Web Services
• Service Catalogs. Security Rules (ACL’s).
• Knowledge Management. Service Portal
• Virtual agent Visual Task boards
• Employee Service Center Automated Test Frame works Work Experience
Work ExperienceW
• Worked as a Software Engineer for RMSI Pvt Ltd from AUG 2020 to APR 2022.
• Worked as a Associate Consultant for INFOSYS from APR 2022 to MAR 2024.
• Worked as a Consultant for NowXperts Pvt Ltd from APR 2024 to SEP 2024.
Educational Qualifications
• B. Tech (MECH) from Eswar College of Engineering Pathan Jani Basha
Service Now Developer.
Certifications:
Welcome to ServiceNow
Configure the CMDB
Flow Designer
CSA
CAD
CIS - ITSM
Contact:
Mobile: +91-954*******
Email:
******************@*****.***
Top Skills:
ServiceNow
ITSM
ITIL
Integration
HTML, CSS
JAVASCRIPT
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Project # 1 : RB Reckitt
Client : RB Reckitt
Roles : Developer.
Key Deliverables
Configuring Case Process In service now Agent and Classic mobile applications
Work directly with end users to resolve support issues within Service Now.
Developing and supporting IT Infrastructure services like Incident, Problem, Notifications and Change etc.
Designing new Workflows and modifying the existing workflows according to new requirements.
Created Custom application Asset management, modules and tables.
Creating custom Tables, Fields and configuring Access Controls over them.
Configuring Data Sources, Import Sets and SLA.
Created new reports and scheduling reports accordingly to client requirements.
Tailoring the Service -Now platform as per the business needs.
Providing production support.
Creating new users and assigning roles and groups.
Generating reports.
Hands on experience working on Service-now tool with focus on implementing ITIL processes.
ITSM applications development on Service-Now platform to automate the day-to-day corporate business processes.
Developing and supporting IT Infrastructure service Catalog’s, Incident Design, and Change etc., Administration.
Users, Groups & Roles Administration. Merging the roles into other roles, maintaining the instance so that all the applications are available to respective users.
Assigning Roles to Users.
Creating User Records, Group records.
Incident, Problem and Change Management
Designed the form with various types of fields.
Created buttons using UI actions UI Policies to make few fields visible, mandatory and vice versa based upon conditions.
Written business rules on insert, update, delete and query actions.
Written business rules to trigger the email events which send emails to users who have impacted and for whom that ticket has been assigned.
Written Client scripts for display and hide of some fields based on some conditions, to generate alerts for users help.
Project # 2 : TIPICO
Client : TIPICO
Roles : Developer.
Key Deliverables
Created buttons using UI actions UI Policies to make few fields visible, mandatory and vice versa based upon conditions.
Work directly with end users to resolve support issues within Service Now.
ITSM applications development on Service-Now platform to automate the day-to-day corporate business processes.
Creation of catalog items with appropriate variables and variable sets.
Written business rules on insert, update, delete and query actions.
Providing production support.
Created new reports and scheduling reports accordingly to client requirements.
Configuring assignement roles.
Configuring existing scripts, UI policies and UI actions.
Service catalog designing and workflow implementations.
Use scripting tools and serviceNow - functionality create script to automate rote tasks done in serviceNow.
Security Rules
Restricting the users who try to enter into table or form for which they don’t have access.
Wrote ACL's to restrict the ITIL & Self-service Users.
Wrote ACL's to restrict the list views and form view for Users with ITIL & ESS Roles.
Service Catalog
Creation of catalog items with appropriate variables and variable sets.
Writing Catalog Client scripts
Creating order guides.
Place:
Date:
(Pathan Jani Basha).
Contact this candidate