Operations Manager
Resume:
EDUCATION
JUSTIN YOUNG
CONTACT
************@*****.***
https://www.linkedin.com/
in/justin-young-8174291a/
SKILLS
Notary Public in Connecticut
Proficient in MS Office, Google
Suite, and Apple Platforms
Skilled in Adobe Creative Suite
6 Years Budget Management,
Development, forcasting, and
Reconciliation
Operations Manager
8 years of small and large Event
Management
Graphic Design (Canva, Adobe
Photoshop & InDesign)
CRM Management (Salesforce,
Hubspot, amd Excel)
Managed partnerships with third-
party resources and vendors
Onboarding and Recruitment
Audio and Video Production and
Editing
Managed Integrated content across
all marketing channels: digital,
social media,, mobile, and print
Managing Relationships with
Donors and Stakeholders
Contract Bidding and Negotiation
Expense and Travel Management
(Concur)
Academically trained in Comms
Management
Executive Calendar Management
SACRED HEART UNIVERSITY
Masters of Arts - Strategic
Communication & Public
Relations
2022 - 2022
WORK EXPERIENCE
PROFILE
With 12 years of experience in operations management, I have developed training and development programs for direct reports while spearheading complex operations for both small and large organizations. I am adept at being agile across multiple workstreams and consistently surpassing individual and team objectives through innovative solutions oriented thinking. My extensive leadership background is complemented by academic training in public relations, media editing/creation, events management, and creative communications campaign strategy Teach For America, New Haven CT 2022 -2024
Director of Operations
JP Morgan, Greenwich CT 2017 - 2022
Client Conference Center Manager
Developed and maintained communication strategies with Board Members, Donors, and external stakeholders.
Oversaw fiscal management of $1M operating budget, including invoice processing, expense lines/reporting, and executing active grants or contracts.
Cultivated a positive internal staff culture through outings, meetings, and various DEI professional development workshops.
Supported Salesforce database management by handling prospect and donor data, generating reports, and monitoring updates and enhancements.
Monitored and negotiated agreements with contractors, vendors, and related contracts.
Coordinated and followed up on tech requests for the Connecticut Team. Managed recruitment campaigns, including sourcing, screening, interviewing, and onboarding potential teachers.
Organized logistics for all events and gatherings, including venue selection, menu planning, registration, and volunteer coordination, while developing and adhering to budgets for meetings, events, and convenings. Built and nurtured relationships with key stakeholders, community leaders, and organizations.
Oversee the audiovisual production, catering, and event design for signature events, while also managing these elements for all related events. Created event communications, organized data, files, and materials, and compiled information to prepare regular and on-demand reports using event management software (EMS).
Supervise staff, contractors, and vendors, providing constructive feedback to enhance their performance and productivity.
Monitored and negotiated with contractors and vendors, managing associated contracts and agreements.
Set key performance indicators (KPIs) for each event and conducted post- event analyses to evaluate success and guide future strategies. Managed the complete execution of events, including detailed budget creation, sourcing, invitation design, agenda development, planning technology tools, attendee management, logistics coordination
(menus/audiovisual/technology), and pre- and post-event reporting and invoice processing.
Developed and executed marketing strategies to promote events, utilizing email campaigns, social media outreach, and content creation. RECREATION
JUSTINYOUNG
CAREER HIGHLIGHTS
WORK EXPERIENCE
Lifebridge Community Services, Bridgeport CT 2016 -2020 Program Facilitator
Mooyah Burgers & Fries, Storres, CT 2013 - 2017
Assistant Restaurant Manager
Develop an experiential and applied curriculum, facilitate the inclusion of program-external guests in seminar, and facilitate leadership, business, and entrepreneurial skills development seminar courses for the assigned cohorts.
Recruited and selected applicants from across Fairfield County to join the program, aiming to foster viable startups within the community. Acted as the operational lead for educational programming, including workshops and seminars focused on economic success and mobility for program participants.
Partnered with the Associate Director to monitor and report on the progress of star, including essential metrics such as business models and strategic partnerships.
Updated data in Salesforce and prepared periodic nonstandard reports and presentations.
Meets and instructs assigned classes in the locations and at the times designated
Ensures the restaurant operates at optimal standards while complying with all state and federal regulations.
Implements and maintains all operational protocols detailed in the Operations Manual.
Monitors schedules and payroll on a daily and weekly basis to effectively manage labor costs.
Educates team members on quality standards and emphasizes their significance.
Exhibits a strong capability to develop and train team members who are dedicated to service, excellence, and quality. Addresses guest complaints or issues swiftly to ensure a positive brand experience.
Engages in local store advertising, fundraising, and catering sales efforts.
Ensures adherence to all company policies and procedures, as well as state health and sanitation regulations.
Manages all office responsibilities, including fund management, media coordination, receiving, inventory control, purchasing, team member scheduling, and payroll.
Horizons Greens Farms Academy
High School Student Mentor -
2022 to Present
Coaches high school students
using individualized growth plans
to focus on academic and SEL
skills while providing post-
secondary education resources.
Spearheaded a statewide
recruitment campaign that
successfully attracted incoming
teachers and student support
services to public and private
schools within Connecticut.
Organized and executed over
250 in-person and virtual
events for both for-profit and
non-profit.
Developed course materials,
delivered lectures, leading class
discussions for local small
businesses owners in Fairfield
County.
Created SOP’s, inventory
management systems, and
cultivated vendor
relationships.
Managed a $1M budget across
mutiple expense lines.
Wrote and produced marketing
materials and media including
videos, brochures, flyers,
merchandise, press releases, 1-
sheets, and PSAs
Just In Mixology LLC
Owner - 2023 to Present
Contact this candidate