Customer Service Case Management
Resume:
CORRINE PATT
OBJECTIVE
I am strongly committed and an expert in customer service. By
utilizing my strong critical thinking skills in conflict resolution, I hold high customer satisfaction. I enjoy being a team player with a proven record of dependability. I handle increased responsibility with ease because I possess excellent time management skills, am an active listener, and I pride myself on my ability to resolve any challenges thrown my way. I am looking to expand my service skills by continuing to outreach and grow a quality network. EXPERIENCE
Career Specialist Workforce Solutions Panhandle, Texas MAY 2022 – FEBRUARY 2025
Interviews job seekers to assess an appropriate individual service strategy and employment plan by gathering information regarding work history, skills and abilities, and accurately records this information within specified time frames.
Verifies each individual’s program eligibility according to policies and procedures with a high degree of accuracy and detail.
Enrolls eligible applicants in appropriate services and maintains customer information utilizing computer databases.
Conducts appropriate case management for individuals enrolled in the program, such as periodic monitoring and evaluations, maintains comprehensive case management notes, and conducts follow-up as required.
Explains services available at Workforce Solutions Panhandle, provides information, and answers questions to facilitate delivery of services for all customers.
May conduct group orientations and facilitate job readiness workshops and employment planning sessions for customers.
Community Associate First Service Residential, Las Vegas JULY 2018 – TO – JANUARY 2019
Initiates preparation of Management Reports, meeting notices as applicable and submit for Manager's review and approval I have a diverse background;
my skills would be an asset to
your company. Let me help
grow your customer base today.
C O N T A C T
*********@**.***
Amarillo, Texas
E D U C A T I O N
GED
FROM
COMMUNITY COLLEGE
LAS VEGAS, NV
Customer Service and Networking Professional
ABOUT ME
Interested in relocating nationwide
Maintains updates and coordinates resident information in computer database at a minimum on a monthly basis.
Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets.
Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval.
Sets up meetings for Board Approval process.
Executive Assistant First Services Residential, Las Vegas JANUARY 2017 – TO – JULY 2018
Identifies and clarifies resident's needs regarding their association and/or property while maintaining owner confidentiality and keeping Community Manager informed.
Provides New Residents with the necessary paperwork and information on being a resident in the community and gaining access to any applicable amenities.
Keeps track of insurance certificate requests.
Maintains insurance records books for both vendors and unit owners Ensures that the telephone is answered properly and messages are handled courteously, accurately and within 24 hours
Monitors, logs, and screens messages, providing managers with necessary details for
follow-through
Conducts data entry projects, as assigned, including but not limited to Homeowner
Paperwork filing, and packet preparation.
Incentives Coordinator SolarCity, Las Vegas
MAY 2015 – TO – JUNE 2016
Prepare, review and submit a high volume of documents in accordance with various utility policies.
Manage daily updates, manage project status updates, and generate necessary reports to complete assignments.
Proactive phone and email communication with SolarCity colleagues, customers and utilities to ensure proper documentation is obtained in a timely manner, and requirements are understood and communicated. Flight Coordinator Caesars Entertainment, Las Vegas MAY 2006 – TO – APRIL 2015
Coordinated with Client Representatives and Direct Marketing Associates in order to determine guest qualification.
Careful and accurate data-entry of guests' confidential credentials in order to reserve seats on flights.
Run reports on a daily basis in order to ensure all costs for the flights are collected or will be collected by the end of the trip.
Elected by upper-management to sit on a task force focused on increasing employee motivation and company involvement. Casino Services Coordinator Caesars Entertainment, Las Vegas
Responsible for managing and organizing all marketing host requests via email and telephone as well as booking VIP reservations and daily cashiering responsibilities.
Assigned additional job responsibility as a special events coordinator, where duties include updating templates, boxing rate plans, correcting agent errors and other clerical duties as needed.
Casino Services Representative Caesars Entertainment, Las Vegas
Promoted to lead CCS Supervisor for 2 years Responsible for creating and managing complimentary reservations for VIP guests lodging at Harrah's owned properties, nationally and locally.
Communicated with VIP guests on a regular basis in order to complete restaurant, golf, and limousine reservations according to their schedules and preferences consistently received excellent ratings from customer surveys.
Routine tasks include, but not limited to, monitoring times & adjustments, maintain daily adherence reports, inputting past to present time modifications.
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