Store Manager Customer Service
Resume:
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JANEL BROOKS
STORE MANAGER
I am a result oriented Store Manager with 10 plus years of experience in managing retail operations. Proven leader with a track record of success in driving sales and managing teams. Adaptable and able to thrive in fast-paced environments. Committed to delivering exceptional customer service and creating a positive shopping experience. Employment history
Store Manager
Oct 2023- Present
Dr. Martens at Baybrook Mall
• Leading, motivating and developing store team to deliver exceptional customer service. Building on our retail standards and Key Performance Indicators, growing sales and brand loyal customers.
• Exceeding sales/profitability budgets for the store. Maintaining controllable cost to achieve established Return on Sales (ROS) and payroll goals.
• Upholding company objectives by developing business strategies to increase store traffic and optimize profitability.
• Responsible for all aspects of Human Resources within the store (i.e., recruiting, hiring, training, and retaining top talent).
• Proactively managing and handling all inventory control-related issues and ensuring accurate inventory tracking.
• Sharing input on product orders, buying trends, customer needs, and inventory levels. Reviewing stock levels regularly to drive sales.
• Ensuring visual presentations are consistent and merchandising standards are achieved.
• Identifying, recommending, and maintaining local advertising and/or store promotions within scope set by Brand Marketing team.
• Creating schedules to accommodate the business needs and ensure all timekeeping procedures are completed accurately.
Store Manager
Aug, 2020 - Oct, 2023
Hot Topic at Katy, Texas
• Develop and implement creative visual merchandising strategies to attract customers and increase sales
• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service
• Enhance employee engagement and motivation through ongoing training and development programs
• Analyze sales data and trends to identify opportunities for improvement and develop strategies to increase store profitability
• Create and maintain a positive and inclusive work environment to promote employee satisfaction and retention
• Develop and implement effective loss prevention strategies to minimize inventory shrinkage and reduce financial loss
• Identify and develop partnerships with local organizations and businesses to increase brand awareness and drive customer traffic to the store Master Lash Stylist/ Trainer
Dec, 2019 - Aug, 2020
Amazing Lash Studio at Corpus Christi, TX
• Provided consultation to work with clients to achieve results they are looking for.
• Create booking and scheduling.
• Conduct regular research and stay updated with the latest lash extension trends, techniques, and products in order to provide the best services to clients.
• Educate clients on proper aftercare techniques and products to ensure long- lasting results
• Train new lash stylists on proper techniques, sanitation practices, and customer service to ensure consistent quality standards across the studio. Assistant Manager to Store Manager
Apr, 2017 - Oct, 2019
Spencer's Gifts at Corpus Christi, TX
• Give amazing guest service while also meeting the customers need, lead team to success by measuring Key performance indicators, heavy lifting, merchandising, drive sales, minimize shrink, strong organization, and ability to remain positive under stressful situations.
• Provide excellent guest experiences, Leading, analyzing business, manage Key Performance Indicators, and drive business.
• Develop and implement strategies to increase store profitability Department Manager
Jan, 2012 - Mar, 2017
HEB at Corpus Christi, TX
• Drive sales, manage shrink, order to minimize shrink and to meet the demands of customers.
• Coach and train partners, make schedules to ensure coverage when needed.
• The goal is to help our partners succeed while keeping our customers satisfied.
• Develop and implement strategies to optimize department performance and achieve sales targets.
Education
Licensed cosmetologist
Mar, 2017 - Apr, 2018
The Strand Institute of beauty and esthetics at Portland, TX Skills
Retail Management
Team Leadership
Customer Satisfaction
Merchandising
Sales Strategies
Loss Prevention
Employee Training
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