Call Center Sales Agent

**/**** - **/**** ******** Medicare Sales Agent

e-Telequote Insurance, Fort Lauderdale, FL

Responsible for selling Medicare Advantage, Medicare Supplement, Prescription Drug Plan, and other ancillary insurance products to consumers through inbound and outbound leads. responsible for tasks such as identifying and contacting potential customers, qualifying leads, presenting products or services, negotiating, providing after-sales support, and meeting sales targets

07/2022 - 01/2023 Membership Sales Representative

AAA The Auto Club Group, Katy, TX

Responsibilities: Consistently demonstrates a positive service attitude to members by accurately and courteously explaining policies and procedures. • Handle, resolve and process all membership inquiries through first-call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc. • Fulfill and close promotional information and publications such as new membership packets, magazines, emblems, SYC&S information, etc. • Sell new memberships and upgrades whenever possible

08/2021 - 03/2022 Call Center Representative

NRG Energy, Houston, TX

• Manage large amounts of inbound and outbound calls in a timely manner. • Follow communication "scripts" when handling different topics. • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. • Seize opportunities to upsell products when they arise. • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Meet personal/team qualitative and quantitative targets • Strong phone and verbal communication skills along with active listening • Ability to multi-task, set priorities and manage time effectively

09/2015 - 11/2017 Billing Specialist

Mint Dentistry, Houston, TX

Responsibilities Welcome patients and take preliminary information Record all patient information in database Schedule, reschedule and cancel appointments Take telephone calls and provide information to both callers and walk-in patients Ensure that charges and payments are posted appropriately Make charts for new patients Manage and coordinate patient flow Take and verify patients' insurance verification Skills Used

MONICA LOPEZ

24115 NORTHSHIRE LN, KATY, TX 77494-4589

Phone: 281-***-****

Email: ***************@*****.***

Objective

A position as a sales agent or retail salesperson for a specialized industry. Ability Summary

Experience in selling health insurance. Experience as a call center customer service representative. Employment History

General High School Curriculum

High School Diploma

Cinco ranch high school,

HIPAA

Medical Terminology

Medical Billing

CPR/AED

Driver's License

Property & Casualty License

Insurance Producer License

Personal Lines License

Property and Casualty License

Assessments

Call center customer service - Proficient

Demonstrating customer service skills in a call center setting Full results: Proficient

Protecting patient privacy - Proficient

Understanding privacy rules and regulations associated with patie Medical billing - Proficient

Understanding the procedures and forms used for medical billing Customer focus & orientation - Proficient

Responding to customer situations with sensitivity Work motivation - Proficient

Level of motivation and discipline applied toward work Sales fit - Proficient

Measures the traits that are important for success in sales posit Attention to detail - Proficient

Identifying differences in materials, following instructions, and information

Work style: Reliability - Proficient

Tendency to be reliable, dependable, and accountable at work Food service: Customer situations - Proficient

Identifying and addressing customer needs in a food service setti Tendency to be reliable, dependable, and act with integrity at wo Customer service - Proficient

Identifying and resolving common customer issues

01/2023 January 2023 to January 2025

02/2022 February 2022 to February 2024

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Seeking a remote opportunity, I have worked remotely since 2020. References Available on Request

Delivery driver for uber eats and DoorDash in my free time. Additional Information

Detailed References

Contact this candidate