Network Engineer Customer Service

Travis Lane

**** ******* ***

Wake Forest, NC 757-***-**** ***********@*****.***

Qualification Summary

Proven network engineer and IT professional with strong communication skills and comprehensive technical knowledge. Experienced in troubleshooting, implementing procedures, and managing network devices to ensure operational efficiency and exceptional customer service.

Technical Skills

•Networking: Meraki Devices, Cisco Prime, SD-WAN, Palo Alto, TCP/IP, OSI model, VPNs (IPSEC, EIGRP, OSPF), VLANS

•Systems & Administration: Microsoft OS, Windows Server, Active Directory, Group Policy, Microsoft Exchange, VMware, NetScaler, Spectrum Analyzer

•Software & Scripting: Python scripting, ServiceNow, LogMeIn, diagnostic tools

•Security & Protocols: Network security, routing protocols, RF frequency testing, SNR coverage analysis

Professional Experience

Aspen Dental

Network Engineer

03/2023 - 03/2024

•Configured Cisco Meraki switches, wireless access points, and managed SD-WAN/Palo Alto across multiple U.S. sites.

•Monitoring and adjusting firewall rules. Blacklisting ip addresses using Palo Alto Firewall.

•Provided Tier 1 and 2 engineers with technical guidance and documentation on switch configurations and security protocols.

•Created and maintained networking device documentation, including network topologies and equipment lifecycle management.

Pfizer – Rocky Mount, NC Automation Engineer 03/2022 - 02/2023

•Trouble and configuration of SD-WAN Sites with Cisco wireless routers and access points, ensuring optimal bandwidth and Fast Roaming.

•Using Cisco Prime for networking outages, automating and Application performances.

•Performed VLAN configurations on Cisco switches for manufacturing equipment, enhancing network reliability.

•Collaborated with vendors on applications for data protection and performed System Administrator duties to maintain network safety and stability.

Sigma Electric – Garner, NC

IT Engineer

05/2021 - 03/2022

•Conducted systems support and testing, resolving hardware and software conflicts.

•Utilized LogMeIn and Meraki switches for remote troubleshooting, supporting seamless operations.

•Documented projects and updated the Sapphire ticketing system to improve response times.

Skidata – Raleigh, NC

System Engineer

10/2019 - 02/2021

•Configured and provided remote support for parking logic software via VMware.

•Conducted site surveys and installation for computer software, coordinating with clients and field teams.

WTVD – Durham, NC

System Engineer

09/2014 - 09/2019

•Monitored network performance using SolarWinds and Logic Manager.

•Managed Active Directory, Cisco switches, video receivers, and KVM controllers.

Spectrum – Raleigh, NC

Video Engineer

09/2010 - 09/2014

•Supported broadcast operations, troubleshooting network, desktop, and server issues.

•Optimized digital/analog broadcasting equipment, including audio and video switchers.

Education

•Bachelor of Science in Broadcast Journalism – North Carolina A&T State University

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