Executive Administrative Human Resources

NANCY KUYKENDALL

(C)313-***-**** / *******@*******.***

PROFESSIONAL SUMMARY:

Exceptional skills in crisis management and analyzing complex issues. Superior organizational and written communication abilities. An experienced and dependable Executive Administrative for Emergency Management. An expert in designing, training and communicating intricate details for complex strategies and / or procedures to audiences (professional and non-professional) in layman terms.

WORK EXPERIENCE: 2021 – 2024 Deployments

Eberl Claim Service / State Farm Contract:

Virtual Total Loss Auto / Complex Team

Virtual Auto Weather Catastrophe / Total Loss

Virtual Auto Estimates

Liability Claim Specialist

Express: Intake process for all claims

Express: Intake process for Auto Weather Catastrophe claims

Human Resources Director

Personal Quality Care 3/2014 – 01/2022

Managed employee benefits: Family Medical Leave (FMLA), Military Leave/Training, Sick Time, Disability, Medical Insurance, Unemployment, Payroll Errors and Reimbursements.

Investigated & Resolved Contracts Violations, Grievances, Sexual Harassment and Equal Employment Opportunity (EEO) Complaints and have circumvented civil litigations.

Maximized personnel performance: generated forms, training, new policies and procedures.

Compliance Officer: Implementation and Enforcement Polices, Rules & Regulations, and State and Federal laws.

Prepared and Issued Performance Evaluations and Disciplinary Actions.

Administrator and Employee Recruiter -Hiring, Criminal History Investigations and Terminations

Researched and distribution of Geographic and Legal updates.

Executive Administrative Supervisor for Deputy Chief 2012

City of Detroit Police Department (Southwest District)

Designed and maintained data base that created monthly and annual statistical reports which identified specific crimes, locations and perpetrators.

Orchestrated and Spearheaded Multi-Agency Task Forces to target bordering city neighborhoods infested with heavy drug and criminal activity.

Investigated criminal and financial fraud, resolved 3rd step Grievances, Disciplinary Actions and Labor Disputes.

Established policies for tracking and reporting missing inventory and discrepancies.

Maintained, updated and distributed Emergency Management Plans and served as Incident Command Administrator.

Trainer and support to immediate personnel comprised of 6 civilian, 8 Lieutenants, 24 Sergeants and 142 Police Officers, as well as bureau personnel comprised of commanders + personnel.

Analyzed complex and sensitive issues and developed solutions.

Grant Administrator for Michigan Seat Belt and Drunk Driving.

Project Manager for various contracts (i.e, construction of new site, moves, renovation, etc.)

Trusted Liaison appointed for the “Letter of Agreement” between the City of Detroit Housing Commission (HUD) and the Detroit Police Department, Housing Support Section.

Grant Administrator / Auditor for Federal, HUD, State and Municipal Grants more than $100,000,000.00 (one hundred million dollars).

Reviewed Contract Bids and ensured Contractual Compliance

Key Achievements

Saved the Police Department over ten million dollars ($10,000,000.00) in Federal and State fines.

Spearheaded the largest “Gun-Buy Back” projects, sponsored by the Detroit Housing Commission (Collected 600 + weapons).

Prepared Cost Accounting & Financial Projections for six (6) Housing Developments earmarked to receive Renaissance Grants.

Authored grants to address crime in various communities.

Created avenues to prevent commingling and supplanting of grants received.

Community Development

Organized and coordinated community organizations for City of Detroit Housing Developments and engaged resident participation in community and city events.

Established outside partnerships, designed Community Newsletters, Brochures and Handouts

EDUCATION AND TRAINING

Eastern Michigan University, Ypsilanti, Michigan

Advance Certification: Emergency Management / Staff and Command

B.S. Degree

Major: Public Administration

Minor: Management

August 12, 2000, Promotional Dates: Rank of Sergeant

Training

All Lines Insurance Adjuster, Texas #2557836 (Home State)

16 Additional Non-Residential State Licenses (AL, AK, AR, AZ, CO, FL, GA, IN, LA, MI, MN MS, NV, NM, NC, OK,SC

Life Insurance License – #883884

Real Estate Certification

Grant Writing

Narcotics Identification

Train the Trainer / Instructor (Cultural Diversity, Performance Auditor, Ethics and Emotional Survival, Payroll, Use of Force, Field Sobriety Testing, Basic Winchester Expandable Baton, Shotgun Stream Aerosol Defense, Law Enforcement Network, etc.)

Microsoft Office / Word Perfect / Windows / Internet

City of Detroit Police Department (Personnel and Academy)

Instructor for Police Academy / In-Service Training programs (Payroll, Employee Benefits, Ethics, Police Network, Use of Force, etc.).

Established, implemented and re-developed programs to meet department and community needs and manpower concerns.

Maximized personnel performance: generated forms, training, new policies and procedures to obtain department objectives.

Compliance Officer: Enforcement of Department Polices, Rules & Regulations, City Ordinances, as well as State and Federal laws.

Established “Instructor Requirements” for Police Academy and “Mandatory Training Timetable” for personnel.

Member on Oral Board during interviews and hiring process.

Prepared Geographic and Legal updates

REFERENCES

Mrs. Wanda Harris, Disability Executive Director, Personal Quality Care, LLC, Southfield, MI, 248-***-****

Dr. James R. Younger, Retired Deputy Chief, Detroit Police Department, 313-***-****

Additional references are available upon request.

Contact this candidate