Customer Service Sales Representative

Location:

Posted:

February 06, 2025

Talithia Lewis

*****.********@*****.*** 347-***-**** Brooklyn, NY 11212

EDUCATION

Borough of Manhattan Community College, New York, NY Expected: May 2027 Associate in Science (A. S) Biotechnology Science

PROFESSIONAL EXPERIENCE

Delta Air Lines, Queens, NY April 2023 – August 2024 Sales Representative

• Proactively identified and engaged potential customers, expanding the client base, and driving new business opportunities

• Delivered product and service demonstrations, effectively displaying value and benefits to clients

• Negotiated contracts, pricing, and sales terms to maximize profitability while ensuring customer satisfaction

• Efficiently processed orders and maintained customer accounts to streamline operations and enhance client experience

• Exceeded sales targets and quotas through strategic planning and relationship-building

• Provided customer service by addressing inquiries, concerns, and complaints with professionalism and efficiency

Wellington CFC, Brooklyn, NY July 2020 - September 2021 Patient Care Coordinator

• Greeted and assisted patients with professionalism, creating a welcoming environment

• Answered and directed phone calls, emails, and inquiries to ensure smooth communication

• Scheduled appointments and meetings while managing calendars

• Oversaw front desk operations, including check-ins and check-outs, to enhance efficiency

• Handled administrative tasks such as data entry, filing, and paperwork with accuracy and attention to detail

• Provided excellent customer service by addressing inquiries and resolving issues promptly

• Maintained a clean and organized reception area, ensuring a professional atmosphere

• Managed mail, deliveries, and office supplies to support daily operations

• Coordinated with other departments to facilitate seamless office support

• Ensured confidentiality and security of sensitive information in compliance with company policies Volunteer Experience February 2024 – October 2024

NYU Langone Health – Medical Volunteer

• Supported doctors, nurses, and medical staff in delivering quality patient care

• Administered first aid and assisted in emergency medical situations

• Provided compassionate emotional support to patients and their families

• Managed medical records, scheduled appointments, and handled administrative tasks to ensure efficient operations

• Distributed medical supplies and assisted with inventory management to maintain stock levels SKILL SUMMARY

Software: Proficient in Microsoft Office Suite

Languages: English, Spanish