Customer Service Representative
Resume:
Dionne M. Filiaga
Herriman Ut 84096
**********@*****.***
Summary: Resourceful individual who consistently meets and exceeds productivity goals with an extensive background in customer service.
Highlights:Computer savvy with an advanced proficiency in Microsoft Office, Experience within a call center environment dealing with financial accounts, medical claims and benefits, collections, problem solver, multi-tasking, excels individually but works great with others. Punctual, motivated and hardworking.
Experience:
Lexington Law Firm/Progrexion (Paralegal-Remote Customer Service Representative) April 2021- June 2024
● Inbound and outbound calling to help service their case based on individual needs
● Emailing, Chat
● Responsible to meet daily quotas
● Call and collect on delinquent accounts
● Process deferments and payment arrangements to bring account current
● High-energy and Selling services by following company procedures Health Care Marketplace (Customer Service Representative) January 2016 - March 2021
● Assist customers with health insurance application
● Assist customers with their accounts
● Inbound and outbound calling
● Assist with Medical benefits claims,billing practices
● Mail inquiries regarding the status and correction of claims Absolute Mortgage (Loan Officer) February 2011 – February 2015
● Work to approve customers for mortgage loans
● Order credit reports
● Assist customer with loan feasibility
● Credit and debt management
Education:
H.S Diploma
● Compton H.S 1996-2000
References:
Available upon request
Contact this candidate