Customer Service, Administrative Assistant, Communication

IMMACULATE CHIOMA ONYEKWERE

Owerri, Imo State

*************@*****.*** +234**********

SUMMARY

A highly organized and detail-oriented Administrative Assistant with a proven track record of managing office operations, coordinating logistics, and supporting senior executives. Adept at managing schedules, handling communications, organizing documents, and supervising support staff to ensure smooth workflow in fast-paced environments. Bringing strong administrative skills, excellent communication abilities, and proficiency in office management to contribute to the operational efficiency of any organization.

SKILLS

Office Management & Administration

Calendar & Schedule Management

Data Entry & Document Organization

Budgeting & Expense Reporting

Travel Coordination

Communication (Written & Oral)

Customer Service & Relationship Building

Microsoft Office Suite (Word, Excel, PowerPoint)

WORK EXPERIENCE

Administrative Assistant- Tshabron Limited (MTN Connect), Nigeria 2023 – Till date

Oversee and administer day-to-day office operations, ensuring efficiency and adherence to company policies.

Manage office supplies, including ordering and tracking inventory to ensure seamless office functionality.

Organize and maintain both electronic and hard copy filing systems, ensuring easy access and accurate record-keeping.

Coordinate travel arrangements for executives, including booking flights, hotels, and transportation, and handling all related logistics.

Prepare expense reports and assist in budget preparation, ensuring cost-efficiency and timely reporting.

Supervise and assign tasks to supporting employees, monitoring performance, and providing guidance to ensure productivity and accuracy.

Answer and direct phone calls, handle email correspondence.

Teller (Part-time) - Access Bank Plc, Nigeria 2019 – 2020

Managed cash transactions, including withdrawals, deposits, and end-of-day cash balancing.

Assisted customers with banking inquiries and performed transactions efficiently while ensuring accuracy.

Maintained ATM deposits and handled routine administrative tasks, ensuring operational integrity.

Direct Sales Agent - Union Bank Plc, Nigeria 2017 – 2018

Opened new accounts for customers, ensuring smooth onboarding and exceptional customer experience.

Cross-sold the bank’s products and services to meet sales targets and increase customer satisfaction.

Customer Data Maintenance Officer - Access Bank Plc, Nigeria 2017

Uploaded customer mandates and maintained accurate customer data in the system.

Provided exceptional customer service by resolving issues and addressing queries in a timely manner.

Reviewed transactions for errors, ensuring the accuracy of the bank's records.

EDUCATION

Bachelor of Science: Computer Science Education 2010 – 2013

Madonna University, Okija, Nigeria

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