Office Manager
Resume:
Melissa K.
Anderson
Aurora, CO 80018
**********@*****.***
Administrative professional with 20+ years’ experience with office administration, bookkeeping and payroll, human resources, customer service and construction project coordination. A proven track record of using my excellent personal, organizational and communication skills to lead and improve administrative and customer service departments and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and self-motivated. Experience
AUGUST, 2014 – JANUARY, 2023
Bookkeeper / Project Coordinator / Executive Assisant - Colorado Pool Experts, Inc. Denver, CO. Bookkeeping duties included processing weekly payroll for 25 employees using QuickBooks accounting system, processing accounts payables and receivables, ensuring tax payments are made in a timely manner, generating monthly P&L reports, recording and maintaining companies daily financial transactions. Project Coordinator duties included preparing proposals and contracts, obtaining city permits, calling inspections, generating monthly billings, schedule material deliveries, ensure projects stay on budget by keeping track of all material and labor costs, working closely with homeowners to ensure they are aware of schedules and their needs are met as projects evolve, work closely with project managers to ensure projects are running on time and on budget, generating contract addendums when required. Executive Assistant duties included booking various training classes and travel for company owner. Managing calendar of appointments and travel, responding to and prioritizing emails and scheduling meetings.
JUNE 2008 – JULY 2014
Customer Service Manager – Premier Communications Littleton, CO. Oversaw team of 50 customer service agents who responded to inquiries from current, future and past clients, supervised day-to-day operations in the customer service department, responded to customer service issues in a timely and professional manner, created effective customer service procedures, policies and standards, maintained accurate records and documented all customer service activities and discussions, hiring and training of new employees.
Skills
Type 96WPM • Proficient with Microsoft Office Suite • Proficient with QuickBooks desktop • Excellent customer service skills • Conflict Management • Excellent time management skills • Team player
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