Program Director Data Entry

KAREN PROVIDENCE

***********@*********.*** / 347-***-**** / St. Albans, NY 11412

EDUCATION

Master of Science: Health Care Administration 08/2020

Monroe College - Bronx, NY

Bachelor of Business Administration: Health Services Administration 08/2018

Monroe College - Bronx, NY

EXPERIENCE

Rehabilitation and Recovery Director / Catholic Charities Brooklyn & Queens 08/2023 - Current

Oversee program administration, including administrative support and program supervisors

Ensure quality of care in service delivery

Provide direct supervision to staff regularly

Foster staff development and morale through meetings and training

Maintain fiscal accountability and adhere to program budgets

Consult with staff on client and program-related issues as needed

Monitor service levels to meet projected contract goals

Ensure appropriate documentation of services provided

Submit accurate and timely reports to the NYC Office of Health and Mental Health

Enhance referral sources and establish rapport with other service providers

Involve staff in service reviews and prepare annual planning documents

Clarify staff roles in assessing consumer/family needs and following up on referrals

Program Director / Help From The Heart LLC - Brooklyn, NY 10/2021 - 08/2023

Managed program operations and provided strategic leadership

Hired and developed staff to achieve program goals collaboratively

Conducted training and orientation for new office and field staff

Offered technical support to address compliance with policies

Developed evaluation strategies to monitor performance and identify areas for improvement

Appraised employee performance and authorized leave requests

Resolved complications between social workers and clients

Assessed new cases with the Director of Nursing

Oversaw administrative staff to facilitate daily program activities

Accounts Receivable Manager / School Settlement HASC - Brooklyn, NY 05/2015 - 10/2021

Managed daily financial transactions, including accounts receivable data entry

Prepared payroll for home attendants using HC Plus and PayPro

Reviewed Managed Care Organizations (MCO) reports and followed up on non-paid claims

Evaluated paid MCO checks, and generated manual billings as needed

Prepared monthly trial balance reports and processed vendor checks

Verified billing and payments for Visiting Nurse Services

Created and processed vendor invoices, revising Sandata billing rejection reports

Lead Case Coordinator / Kind Care - New York, NY 04/2004 - 05/2013

Supervised over 300 home attendants and clients, providing daily field visit assignments

Trained approximately 600 new employees in policies and procedures

Appraised performance of home attendants and authorized leave requests

Attended case conferences and made final decisions on cases

Acted as a liaison between social workers and clients to resolve issues

Prepared payroll using Sandata HC Plus and instructed home attendants on care plans

Case Coordinator / LBJ Home Attendant Program - Brooklyn, NY 08/1989 - 07/2000

Supervised home attendants, evaluated performance, and assigned daily visits

Prepared payroll and authorized leave requests

Scheduled in-service training and physicals for staff

Interviewed, hired, and trained home attendants

Collaborated with social workers on client interventions

Data Entry Specialist / Dime Saving Bank of NY FSB - Valley Stream, NY 03/1986 - 07/1989

Calculated interest on savings, money market, and CD accounts

Corrected teller errors and prepared checks for mailing

Prepared bank statements for overseas clients

SKILLS

Leadership and Management

Staff Supervision and Development

Program Administration and Oversight

Performance Evaluation and Appraisal

Conflict Resolution

Health Care Administration

Quality Assurance and Compliance

Fiscal Management and Budgeting

Health Care Regulations and Policies

Operational Expertise

Strategic Planning and Implementation

Program Evaluation and Improvement

Training and Development Programs

Administrative Operations Management

Communication and Interpersonal Skills

Cross-Departmental Collaboration

Rapport Building with Service Providers

Client and Family Advocacy

Effective Presentation Skills

Technical Proficiency

Data Entry and Financial Management Software

Reporting and Documentation Management

Billing and Accounts Receivable Systems

Analytical Skills

Performance Monitoring and Reporting

Data Analysis for Decision Making

Problem-Solving and Critical Thinking

Customer Service Orientation

Client Relations and Support

Service Delivery Improvement

Empathy and Active Listening

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