Customer Service Call Center
Resume:
Jaimee Vize
Phoenix, AZ *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Administrative Senior Representative
Evernorth Care Group formally Cigna Medical Group - Phoenix, AZ May 2021 to October 2022
I worked remote taking inbound calls from patients to schedule appointments, obtain Lab and Radiology results and worked with Referrals. Sent telephone encounters in Epic through Finesse and Cisco phone system for all departments within Evernorth Care Group, Family Care, Triage, Dermatology, Optometry and Ophthalmology, Audiology, Podiatry and Behavioral Health. COVID-19 Contact Tracer
VALOR GLOBAL - Phoenix, AZ
October 2020 to May 2021
Responsibilities:
This was a Remote Call Center position. I placed outbound and received inbound calls for Case's regarding positive Covid-19 results. I completed an Interview with the Case, that consisted of Case's symptoms, Household Contacts during the time the Case was isolating. Social gatherings, 14 days prior to the Case developing symptoms, Travel History, Non- Household Contacts, and provided the Case with how long they should isolate.
Revenue Cycle Specialist
Peregrine Healthcare LLC - Phoenix, AZ
June 2018 to February 2020
Responsibilities:
I worked remote, handling Accounts Receivable for 4 major payers: Humana, Aetna, Cigna and UHC. Specialty in Pain Management; Program used: Web Practice. Verified Insurance coverage, Reconsiderations, Appeals, corrected denied claims and refiled corrected claims through the Clearinghouse, and on Paper.
Manager: Sam Cable
Office Administrator
Hanger Prosthetics and Orthotics - Cottonwood, AZ
March 2013 to July 2017
Responsibilities:
Scheduling patients, Billing, Authorizations, Inventory, and all front office duties. Sr. Billing Associate
DELL - Cottonwood, AZ
September 2009 to September 2011
Responsibilities:
Authorizations, Collections, Appeals and Grievances. Manager: Sue Harris
Customer Service Representative
Stout Clinic of Chiropractic - Grove, OK
February 2007 to December 2007
Responsibilities:
Posting charges and payments, Scheduling, Collections, Patient Statements and ordering of office supplies.
Please note: I moved to Oklahoma during this time to be near my ailing Grandmother. Once she passed, I moved back to Arizona.
Medical Billing Specialist
Arizona Medical Provider Services, LLC - Cottonwood, AZ March 2006 to January 2007
Responsibilities:
Posting Radiology charges and payments.
Please note: I was also employed from 03/00-03/01. Operations Manager: Jennifer Butler
Office Manager
Mark K. Brekke, DPM - Sedona, AZ
January 2004 to March 2006
Responsibilities:
Scheduling, Posting charges and payments.
Office Manager
Northern Arizona Physical Therapy - Sedona, AZ
April 2001 to October 2003
Responsibilities:
Scheduling, Posting charges and payments, payroll, collections and aging. Philip A. Sauer, PT 928-***-****
Education
High school diploma in General Studies
Chaparral High School - Ojai, CA
September 1986 to June 1987
Skills
• DME
• Medical Billing
• Medical Coding
• A/R
• A/P
• Payroll
• ICD-9
• ICD-10
• HCPCS
• CPT coding
• Corel
• Word Perfect
• Excel
• Collections
• Medisoft. (10+ years)
• EMR Systems
• Insurance Verification
• Medical Records
• Medical Office Experience
• ICD Coding
• Medical Terminology
• Medical Scheduling
• Data Entry
• Office Administration
• Accounts Receivable
• Pain Management
• Patient Care
• Epic
• Triage
• Experience Administering Injections
• Anatomy Knowledge
• Communication skills
• Customer service
Assessments
Medical billing — Proficient
February 2021
Understanding the procedures and forms used for medical billing Full results: Proficient
Call center customer service — Highly Proficient
January 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer service — Highly Proficient
January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Verbal communication — Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Expert
February 2021
Level of motivation and discipline applied toward work Full results: Expert
Data entry: Accuracy — Highly Proficient
June 2020
Entering data quickly and accurately
Full results: Highly Proficient
Medical receptionist skills — Proficient
April 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Written communication — Proficient
February 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Filing & organization — Proficient
February 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer service fit — Highly Proficient
June 2020
Measures the traits that are important for success for customer service roles. Full results: Highly Proficient
Following directions — Proficient
May 2020
Following multi-step instructions.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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