Customer Service Rep, REMOTE
Resume:
MICHELLE BELTRAN
Kissimmee FL 34746
Cell: 689-***-****
Email: ******************@*****.***
OBJECTIVE: To obtain a challenging position that will allow me to utilize my communication, organizational and customer service skills to allow continuous professional growth.
QUALIFICATIONS:
Bilingual in Spanish and English- able to converse and interpret
Persistent and driven, able to multi-task and finish on time
Focused and committed to excellence through positive results and customer satisfaction
Superb interpersonal, planning and communication abilities
Proficient on Microsoft office
Benefits Knowledge
Customer Service
Office Administration
EXPERIENCE:
TTEC- Remote
Customer Service Rep, Bilingual
July 2022- February 2023
Provide exceptional customer service through phone, chat, or email
Develop and maintain customer satisfaction
Handle inquiries, resolve issues, and escalate when necessary
Maintain a positive attitude and ensure customer satisfaction
Established and maintained great working relationships and creating a great working community
Adhere to company policies and procedures
Orlando World Center Marriott- Orlando, FL
Starbucks Barista
April 2017- June 2019
Prepared and served drinks and food in accordance with codes and café standards
Performed all support tasks such as cleaning cases and equipment and restocking display cases
Greeted and assisted guests in a professional manner
Handled and counted money and interacted with customers during transactions
Orlando World Center Marriott- Orlando, FL
Servibar Attendant
August 2013- April 2017
Provide guests with a fully stocked and well maintained minibar on a consistent basis throughout their stay
Stock the minibar cart with the necessary items in order to maintain the par level on a daily basis
Inventory all guests mini bars on a daily basis and post the appropriate charges to the room prior to guest departure
Open and Close duties, which include having the attendants refill ready
Post vacant sales and occlusions
ELMHURST DAIRY- Queens, NY
Customer Service Representative
October 2010- July 2012
Answering Incoming calls
Process request using automated computer program
Collect and input data on company server
WALT DISNEYWORLD- Orlando, FL
Hostess
January2010 –September 2010
Greeted and sat all customers in a professional and friendly manner
Monitored podium and served as first point of all customer contact
Effectively handled large volume of customers
Escorted customers to their tables
Assisted in preparing, closing and cleaning duties of the shift
WALT DISNEYWORLD- Orlando, FL
Service Attendant- Food and Beverage
May 2008- December 2009
Welcomed all customers in a cheerful manner
Prepared food and served drinks
Assisted in preparing dining area
Completed customer check out
EDUCATION:
Poinciana High School Graduate, Kissimmee, FL
Graduate May 2009
Florida Technical College, Kissimmee, FL
Criminal Justice
References available upon request
Contact this candidate