Customer Service Patient Care

Cervantes Duronslet

832-***-**** • ***********@*****.***

SUMMARY

Enthusiastic young and energetic professional able to handle patron variances empathetically with compassion and integrity. Customer solution oriented with business and professionalism in mind creating a tenure as an invaluable asset without conflict or complaint. EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2020 – 2020

• Developed skills in timing, teamwork, and communication

• Trained with an emphasis on guests' needs including event setup and break down

• Versed on proper service techniques with an emphasis on clear communication and quality customer service

• Honed preparation skills of basic techniques and enhanced presentations

• Learned back house operation and developed par sheets for ordering/inventory using spreadsheets for setting different control systems

• Used and created a variety of styles for different events and establishments

• Developed the fundamental skills of preparation

• Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

St. Joseph Hospice - Baton Rouge, Louisiana 2018 - Present Patient Care Services

• Created, processed, and distributed bereavement letters to bereaved family members for multiple hospice providers within the network

• Complete audits of records, verifying accuracy of patient information and making updates as needed

• Assist partners, patients, customers, staff and business members with patient information, audits, records, etc

• Assist other staff as needed with work tasks, ensuring all work is completed on time

• Maintained compliance with HIPAA regulatory guidelines and protected health information Popeye’s – Humble, Texas 2017 - 2018

Customer Service Associate

• Assisted management with customer variances, scheduling, collections and backend sales reports

• Maintained efficient communication with management, staff, customers and vendors

• Organized phone orders assisting customers with planning, variances and offerings to create a memorable event

• Assisted customers with sales transactions accurately and efficiently, including cash, debit/credit and gift card

Juicy Crab – Houston, Texas 2021

Line Supervisor

• Supervised 6 team members to enhance customer experience, quality and efficiency

• Assisted with customer variances, inventory, scheduling, collections and backend sales reports

• Maintained efficient communication with management, staff, customers and vendors

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