Sr. Scrum Master / Team coach/RTE/ Agile coach

Abhinav Abboju

CSM, SSM, CSPO, PMP

****************@*****.***, 404-***-****, www.linkedin.com/in/abhinav-abboju-265756242,NJ

Summary:

A change-oriented and an experienced Scrum Master and forward-thinking Servant-leader with over 9 years of overall IT experience, including 8 years specialized in Scrum, SAFe, Agile

Licenses & Certifications:

Certified ScrumMaster (CSM) - Scrum Alliance, ID: 001405552, Aug 2022 – Feb 2026

Certified SAFe 6 Scrum Master, ID: 451*****-****, Mar 2023 – Mar 2024

Certified Scrum Product Owner -Scrum Alliance ID: 001405552, Feb 2024 – Feb 2026

Project Management Professional (PMP)®, ID: 3964856, Oct 2024 – Oct 2027

AI & Agility -Scrum Alliance, Aug 2024

Microsoft Power Platform Developer Associate (PL 400), ID: 197DDF-BA4B60, Sep 2024 – Sep 2025

Technical Skills:

Agile Methodologies: Scrum, SAFe, TDD, CI/CD, Kanban

Metrics: Velocity, Sprint Burndown Chart, Cumulative Flow Diagram (CFD), Cycle Time, Lead Time, Defect Density, Escaped Defects, Action Item Completion Rate, Throughput, Retrospective Feedback, Task Aging, KPI’s

Project Management: Sprint Planning, Retrospectives, PI Planning, Product Management, Project Management, SDLC

Technical Expertise: AWS Cloud, Kubernetes, JIRA, Rally, SharePoint, Confluence, Microsoft SharePoint Online, 2019, 2016, 2013 & 2010, Microsoft 365 Admin Center, Azure Active Directory, Migration, Sharegate, SPMT, Power Apps and Power Automate, Power BI, SPFx, Microsoft SharePoint Designer 2013/2010, Visual Studio, Visual Code

Programming Languages: HTML, CSS, JavaScript, C#, PowerShell, CAML Query, jQuery, React JS, C#

Tools: MS Office, Service Now, Planning Poker, MS Visio, Miro, Figma, G-Jam board, QLink, TFS, GitHub

AI-Tools: Lucid chart, Claude.

Databases: SQL Server 2005/2008/2012, SSRS

Soft Skills: Servant Leadership, Conflict Resolution, Continuous Improvement, Team Collaboration, Effective Communication, Adaptability

Servers/OS: Windows Server 2008/2012 R2(IIS 7.0)

Professional Experience:

WMATA, Washington, DC Jan 2025 – Current

Scrum master/Project Lead

Freelancing For a Startup Company Sept 2024 – Jan 2025

Verizon, Basking Ridge, NJ Jul 2023 – Jul 2024

Scrum Master/Team Coach

Project: Digital Self-service experiences on My Verizon and My Verizon App

Responsibilities:

Successfully ensured the Agile/Scrum team (onshore and offshore) met its objectives and goals.

Identified and resolved silos in Sprint Planning among developers, testers, and UAT teams.

Effectively communicated project status to customers, team members, and management.

Initiated and carried Out multiple training sessions on relative story point estimation techniques.

Rectified gaps in the development team's awareness of deployment schedules and environments.

Guided a cross-functional team of developers, testers, and business analysts in the successful delivery of a complex software project (SDLC).

Noted compromises on code quality and reviews, prompting swift escalation to ensure adherence.

Led continuous improvement efforts and retrospectives (Google Jam Board, Miro, Confluence) within the team.

Proactively removed roadblocks, often requiring collaboration with other teams

Supervise Agile Release Train (ART) ceremonies including Program Increment (PI) Planning, Scrum of Scrums, Sprint Demos and Inspect and Adapt sessions, Daily standups, Backlog Refinement.

Tracked and reported key metrics, providing actionable insights into project progress and the realization of business value.

Ensured that the team comprehended project goals, scope, Sprint Goal and product domain.

Ensured synchronization with Product Owners to align release priorities with customer value and address business needs effectively

Organized workshops specifically focused on user story creation, mapping, slicing for product Owners.

Collaborated with the team achieving a position among the top 15 high-performing Agile Core Teams out of 300.

Increased the team's say-do ratio from 60% to 100% through consistent training and improvement initiatives.

Carried Out performance appraisals, offered career guidance, and provided coaching and mentoring.

Promoted a continuous improvement mindset and identified opportunities to enhance scrum team efficiency.

UnitedHealth Group, PA Sep 2022 – Mar 2023

Scrum Master

Project: Health Insurance Plans through a secure payment gateway

Responsibilities:

Facilitate PI Planning sessions to develop product backlogs for product teams while identifying dependencies and risks to deliver value to the customer.

Coordinate with Business Stakeholders, SMEs, and POs to translate OKRs into enhancements to software systems via Brainstorming sessions and story mapping.

Created, configured, and Modified Rally Dashboards and Kanban boards to track project backlog and workflow.

Collaborated with the Development team and QA team beginning of Sprint to determine the test plan and test cases.

Introduced enhanced peer review process to ensure application code is free from bugs and organizational coding standards are met.

Ensured code quality and coding standards are met by the Developers with Static code analysis in the CI pipeline.

Reviewed the Build results using Jenkins (CI/CD) Blue Ocean dashboard before every Sprint release.

Actively involved in performance enhancement activities for Build pipelines

Collaborated with different teams to ensure smooth transitioning between the migration of Applications from the Standalone server to Kubernetes Cluster.

Working closely with Product Owners to handle the Product backlog refinement.

Created reports and configured program Dashboards in Rally suited to Client needs.

Ensure the team adapts SDLC, and standard Software Development practice TDD.

Tracked velocity and sprint burndown providing timely reports for executive management.

Monitored the project by comparing actual performance with planned performance, analyzed variances, and assessed any trends to identify process improvements, evaluated possible alternatives, and implemented appropriate corrective actions.

Enabled reduction of defects by strict adherence to the Definition of Ready and Definition of Done for user stories.

Trained Teams in the transition process from Waterfall to Agile.

U.S. Bank, NJ Dec 2021 – Aug 2022

Scrum Master

Responsibilities:

Led the successful implementation of a Java-based web application, utilizing Agile methodology and Scrum practices.

Guided a cross-functional team of Java developers, testers, and business analysts in the successful delivery (SDLC) of a software project

Supervised automated test suites of insurance applications, using industry-standard testing frameworks and tools.

Collaborated with product owners and stakeholders to prioritize and refine the product backlog for a web platform, ensuring alignment with business goals and customer needs.

Carried Out retrospectives and continuous improvement initiatives for the development team, resulting in increased productivity and faster delivery of features.

Demonstrated proficiency in Agile project management tools such as JIRA and Agile Central and provided guidance to team members on their effective use.

UBS, NJ Apr 2019 – Nov 2021

Scrum Master

Responsibilities:

Led multi-site development teams for the creation of an In-House application.

Developed JIRA Dashboards, web views, and plans.

Created strategies and negotiated challenges to mitigate software development risks.

Acted as communication liaison between distributed teams, namely the development team, quality assurance and business analysts.

Identified and solved project issues impeding the delivery of workable products to the end client.

Established best practices based on Scrum Methodology.

Established a 3-week sprint model including regular Sprint Planning meetings encompassing the What and How Sprint planning meetings.

Worked on the offshore onsite model managing two scrum teams.

Ensured mitigation of dependencies between the back-end team and the front-end team.

Carried Out test-driven development on all projects increasing quality by 17% (benchmarked against historical data)

McAfee, FL May 2017 – Mar 2019

Jr. Scrum Master

Responsibilities:

Leveraged JIRA for efficient tracking and updating of assigned tickets.

Supervised the sprint boards for teams, tracking the stories, time spent by team members, and sub-tasks for completion as per the sprint goals.

Collaborated, facilitated, led, and coached scrum teams while working on multiple projects simultaneously.

Worked closely with the development team through agile events, coaching on scrum activities, playing the roles, and generating artifacts based on agile best practices.

Segregated the product backlog user stories into Jira components based on involved banking domains in discussion with the Product owner and domain leads.

Organized and facilitated daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning, demos, showcase, and other Scrum-related meetings.

Assisted Product Owner with prioritized backlog creation and management, sprint planning, allocations, and execution of sprints.

Protected the team and put the needs of the team first, keeping each team member focused on their role by proactively flagging and removing impediments to the team’s delivery of sprint commitments.

Performed duties within established guidelines and agile environments of the associated portfolio and Client organization, adhering to standards established across all agile teams.

Monitored sprint velocity and worked with the team to improve on velocity and recognize additional efficiencies as they mature.

BNY Mellon, PA Oct 2015 – Mar 2017

Developer Production Support

Responsibilities:

Provided end-to-end support for 150+ SharePoint sites, integrating with Silverlight and external platforms with ClientSideObject model .Net Framework

Applied Agile methodology and JIRA for efficient issue tracking and project status updates with comprehensive project documentation and KT

Applied C# programming to construct robust business functionalities.

Developed search functionality at various levels using JSON with Rest API, including HTML/JavaScript applications for seamless CRUD operations.

Developed custom Nintex Workflows and implemented Event receiver solutions for effective workflow triggers.

Education:

Master’s Degree, Electrical and Computer Engineering, Fairfield University, CT, 2014 – 2015

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