Java Developer Salesforce Administrator

Manjusha CH

Phone: 571-***-****

Email Id: ********************@*****.***

PROFESSIONAL SUMMARY:

• Salesforce Administrator and Developer having around 9+ years of IT experience, which includes 5+ years of experience in Salesforce.com CRM and almost 2 years of experience as Java Developer.

• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.

• Experience and Expertise in Salesforce Administration, Configuration, Customization, Implementation and Integration.

• Skilled in Customization of Salesforce Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards according to the requirements.

• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.

• Created Customized UI as per the client and application requirements using Visualforce.

• Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.

• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, managing users, and field updates according to application requirements.

• Experience in configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner-based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.

• Worked on building Salesforce standard/custom report types, Reports and Dashboards across various objects for different business groups.

• Performed data analysis for data migration, integration to Salesforce from other data bases and performed Data migration using Data Loader, Import/ Export Wizard.

• Experience in creating Custom Objects, Triggers, Workflow rules, Visualforce Pages, Page Layouts, Controller Classes and Apex Classes using Apex Language.

• Strong working knowledge on Apex Triggers, Batch Apex, Visualforce pages, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions, Web services with HTTP/SOAP message communication.

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

• Experience in using source control Git, Copado & Blue canvas. Used Visual studio code and Eclipse IDE.

• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, and jQuery and developed Custom Visual Force Components.

• Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.

• Good familiarity with Service Cloud and Salesforce Communities.

• Experience in Data Migration using Import Wizard, Workbench and integration tools like Apex Data Loader.

• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.

• Knowledge and experience in developing Custom Lightning Components, using Standard Lightning Components, building Lightning Apps using Lightning App Builder and Lightning Pages using Lightning framework, aura framework and Lightning Locker Service.

• Well versed with salesforce Commerce Cloud order management.

• Good experience with SQL, HTML, XML, CSS and JavaScript.

• Good experience in working on Eclipse IDE for writing business logic in Apex programming language.

• Integrated many 3rd party systems with Salesforce.com using SOAP and REST API's.

• Ability to independently perform implementation, documentation, testing and updating as it relates to the Salesforce.com business requirements.

• Assist in resolution of escalated situations initiated by Salesforce Marketing Cloud, clients and partners.

• Facilitate and maintain positive relationships with Marketing Cloud teams, clients and partners. TECHNICALSKILLS:

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex REST SOQL, SOSL, UI customization, Visual Force (Page, Component & Controllers), HTML, NetSuiteOpenAir. Salesforce API Tools: Force.com, Eclipse, Mavens Mate, Apex Explorer, Offline Edition, App Exchange Data Loader, workbench, webservices (SOAP, REST), Aside.io

Salesforce Integration Tools: Data Loader, Informatic, Oracle ICS (Integration Cloud Service) Clouds: Sales Cloud, Service Cloud, Community Cloud, Commerce Cloud, Health Care Cloud Languages: Apex, Java, JavaScript

Database: Oracle 12c, SQL Server 2014

Web Services: HTML, XML, CSS, JavaScript, WSDL, Adobe Photoshop, Flash, Dreamweaver Platforms: Windows 10/8/7, Windows Server 2008/2012 Project & Document Management / Productivity: MS Office (Word, Excel, PowerPoint), MS Visio, Lucid Charts, JIRA, SharePoint, Google Docs, Office 365.

Methodologies: Agile SCRUM

EDUCATION: IGlobal University - Master of Science in Information Technology -Virgina USA PROFESSIONAL EXPERIENCE:

Client: PWC 01/2022-12/2024

Role: Salesforce Developer

Responsibilities:

• Managed the development and implementation of enterprise-wide project plans.

• Identified, monitored, and communicated progress on key milestones and deliverables.

• Managed modern marketing methodologies, marketing automation technology (Salesforce Marketing Cloud preferred), segmentation techniques, and campaign analytics.

• Worked with Journey Builder, Email Studio, Cloud Pages, Contact Builder, Content Builder and Analytics Builder;

• Worked and having knowledge of AMPscript, SQL, HTML and CSS.

• Built automated workflows, triggers, and processes using Apex classes and Visualforce pages.

• Created Customized UI as per the client and application requirements using Visualforce.

• Designed user interfaces for Salesforce applications with Lightning Web Components and Aura components.

• Enhanced existing functionality of Salesforce by creating new custom objects, fields, formulas, validation rules.

• Good Knowlege in defect fixing Life cycle. Suggest and fix the defects coming in testing and maintained system stability through regular testing of code changes before deployment into production environment.

• Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.

• Excellent work experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, Apex Classes, Visualforce pages, Controllers & Triggers, and various other components as per the client and application requirements.

• Interacted with the Business Analysts, Identified the needs and requirements of the system, and designed a reporting solution to fit the needs.

• Developed requirements for system modifications and new system installations.

• Improved and corrected existing software and system applications.

• Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.

• Reviewed project requirements to identify customer expectations and resources needed to meet goals.

• Coordinated testing and validation procedures through software development lifecycle.

• Performed analysis and coordinated with other developers to design and code systems.

• Designed new salesforce solutions, when needed.

• Generated detailed documentation regarding development process including design specifications and release notes. Client: 10/2019-08/2021

Role: Salesforce Lightening Administrator/ Developer Responsibilities:

Client: NBC Universal, NY 10/2019-08/2021

Role: Salesforce Lightening Administrator/ Developer Responsibilities:

• Created Custom objects to build new application functionality in the Salesforce.com

• Salesforce administrator and Salesforce developer.

• Created and customized record types, managed Role hierarchy and Profiles.

• Performed the data validation to meet all test condition requirements.

• Created Visual force Pages including CSS (style sheets), landing pages for the application.

• Used Inbound/Outbound changesets for deploying components from Sandbox to Production Environment using Copado.

• Excellent work experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, Apex Classes, Visualforce pages, Controllers & Triggers, and various other components as per the client and application requirements.

• Working on a Large-scale complex Salesforce development projects along with integrating data from other systems/Repositories.

• Salesforce Configurations across all the Standard objects like Accounts Contacts Cases etc.

• Managed Salesforce platform for 1300 end-users.

• Worked on configuring standard Salesforce Chatter and customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.

• Design, develop and deploy AtomSphere Integration flows to Cloud, On-Premises and Hybrid platforms.

• Good understanding of standard Chatter objects and their limitations.

• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.

• Responsible in developing integration workflows using Mule ESB framework and implemented Data weave and content- based routing using Mule ESB.

• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.

• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.

• Designed Reports and worked with Business users to make them understand the functioning of Reports better.

• Designed very complex Visualforce pages using JavaScript CSS HTML JQuery and Controllers.

• Involved in User Management - Creating users Roles Profiles.

• Worked on ETL tools to migrate the information from another database. Built APIs with Salesforce.com Apex SOAP/REST Services.

• Used Jira for tracking bugs and Gradle with Jenkins for building and deploying the application to multiple environments and created Daily Rolling Log using Log4j.

• Extensively used tools such Informatica for integration of data with legacy ERP system.

• Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time- Based Workflows etc.

• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

• Used complex SOQL Queries in the Codes and in the tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.

• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.

• Worked on ETL tools to migrate the information from another database. Built APIs with Salesforce.com Apex SOAP/REST Services.

• Experience with Commerce Cloud where the customer has both B2B and B2C initiatives.

• Designed System Configuration Enhancements Dashboards Reporting Page Layouts Sharing Rules Role Hierarchy etc. .

• Well maintained Test Code Coverage Unit Testing for all the codes in the system following the Salesforce limits.

• Worked on salesforce CRM changes required to support the designed architectural data model and business processes in Marketing Cloud.

• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.

• Worked as a release coordinator for two teams during every deployment. Developed and trailed Demos on Copado.

• Deployed components using ANT Migration Tool and Change Sets.

• Extensively used tools such Informatica for integration of data with legacy ERP system.

• Experienced in integrations is handled by automated build and testing systems using Jenkins.

• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.

• Responsible for my Project deployments for all the releases and for Post deployment Testing.

• Involved in working with Offshore QA DEV teams.

• Developed Documentation of all the Projects those I worked on and maintained them in SharePoint.

• Complete Full Lifecycle salesforce.com Implementation Experience.

• Responsible for guiding QA UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs.

• Developed Unit test class for Apex class and worked for improving code coverage.

• Used Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic. Environment: Salesforce.com, Apex, Visualforce, test method, workflow, validation rules, SOSL, SOQL, HTML, CSS, AppExchange, Reports, dashboard, Force.com IDE, Copado. Client: CentralSquare Technologies, Greensboro NC 10/2017-09/2019 Role: Jr. Salesforce Lightning Developer/Administrator Responsibilities:

• Salesforce administrator, Apex developer, and defender of data integrity for 150 users.

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

• Major role in Designing and implementing Continuous Integration and Continuous Deployment Process Using SVN, GIT and AutoRabit CI - CD Tool.

• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

• Configure salesforce and marketing cloud integration user along with configuration in salesforce.

• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

• Created Custom objects to build new application functionality in the Salesforce.com.

• Created workflow rules & defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

• Scheduled deployments in the Salesforce Marketing Cloud application and providing completion communications to the client

• Involved in creating and customizing Apps, Objects, Tabs, Workflows, Reports, and Dashboards using lightning experience.

• Developed reusable UI components and pages with Lightning component framework.

• Created workflow rules and defined related tasks Worked on Apttus CPQ to automate sales across different locations.

• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

• Developed SOQL and SOSL queries to get data from different related objects.

• Developed Unit test class for Apex class and worked for improving code coverage.

• Excellent work experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

• Migrated Data and associated the relationship for Standard as well as Custom objects using data Loader, Import Wizard.

• Created field filters, formula fields, relationships and validation rules to the custom objects.

• Was responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.

• Created and customized record types, managed Role hierarchy and Profiles.

• Performed the data validation to meet all test condition requirements.

• Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment.

Environment: Salesforce.com, Apex, Lightning, Visualforce, triggers, test method, workflow, validation rules, SOSL, SOQL, HTML, AppExchange, Reports, dashboard, Force.com IDE, JavaScript. Client: Anthem, VA 09/2016-08/2017

Role: Jr. Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

• Created Custom Objects and fields for transactional and contractual information.

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.

• Used OAuth 2.0, a robust authorization framework which enables client applications to use a token to access OpenAir through the OpenAir XML, SOAP, or REST API.

• Implemented service cloud functionality like case management, field service management and CTI integration.

• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

• Used Lightning process builder for visualizing and creating automated business processes.

• Created workflow rules and defined related tasks, email alerts, and field updates.

• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.

• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

• Experience in using Copado for deploying the code from sandbox to production.

• Implemented Salesforce Steel brick CPQ, enhanced functionalities to make the sales operations smoother, more aggressive and automating quoting, contracting and billing processes.

• Used Salesforce lightening design system (SLDS) and Bootstrap for the design of Lightning components. Built and tested single page application using AngularJS and the Salesforce REST API.

• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.

• Used Data loader to load the records on to the force.com platform.

• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

• Experienced in Unit Testing, for the customizations and developments done during the project.

• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

• Used the sandbox for testing and migrated the code to the deployment instance after testing. Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows. Client: Vibra Technosys, Private, Limited Pune-India 09/2014-08/2015 Role: Jr. Salesforce Administrator/Developer

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

• Worked with management and other developers to translate marketing needs into design requirements.

• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.

• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.

• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

• Creating Reports and Campaigns (Campaign Hierarchies).

• Profile based permissions on fields and objects are enforced.

• Load/Manage the data using Apex Data Loader.

• Creating Custom Objects and defining lookup and master-detail relationships on the objects.

• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

• Used the sandbox for testing and migrated the code to the deployment instance after testing.

• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

• Travel throughout their assigned territory and will be responsible for working with Community based organizations, providers, etc

• Travel throughout an assigned territory and work directly with Community based organizations, providers, and other sources to obtain referrals

• Manage your travel and territory efficiently to produce maximum results

• Generate own leads - some sales leads are company provided.

• Collaborates with Provider Contracting to strengthen Health Net's provider partnerships by identifying opportunities for membership growth

Environment: Saleforce.com platform, Apex Language, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

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