General Manager Customer Service
Resume:
Juan Sanchez
*******.********@*****.***
Professional Summary
Experienced General Manager with 15 years of leadership in elevated hospitality ranging from fine dining restaurants to luxury hotel operations. Proven expertise in overseeing food and beverage service, hiring, training, and implementing systems to ensure profitability, operational efficiency, and exceptional guest experiences. Adept at driving revenue, optimizing budgets, and maintaining service excellence in upscale environments. Known for building and motivating customer-focused teams, developing creative marketing strategies, and fostering a culture of financial responsibility and high performance. Professional Experience
VP of Sales and Brand Development
Yelli – Los Angeles, CA
September 2024 – Present
● Developed and implemented a comprehensive sales strategy aligning with business objectives.
● Identified target markets, developed pricing strategies, and created sales tactics to promote products and services.
● Oversaw sales budgets, tracked market activity, and implemented programs to drive client satisfaction and revenue growth.
General Manager
Olivetta – West Hollywood, CA
August 2023 – September 2024
● Developed and implemented strategies to achieve business goals and objectives.
● Directed recruitment, onboarding, and training programs to ensure compliance with regulations.
● Led marketing strategies, menu development, and operations to optimize food quality and guest satisfaction.
● Fostered financial accountability, managing costs, tracking sales, and ensuring profitability.
● Strategically analyze complex situations, making informed decisions that align with the organization's long-term goals.
General Manager
Wally’s Southern Wine & Spirits – Santa Monica, CA July 2022 – August 2023
● Financial management budgeting, managing expenses, and monitoring sales.
● Process improvement streamlining restaurant process to improve the guest experience.
● Introduced advanced training platforms to elevate staff performance and guest experiences.
● Enhanced operational procedures through updated manuals and strategic planning.
● Streamlined payroll, benefits, and employee records management to improve efficiency. Assistant General Manager
Melrose Place – West Hollywood, CA
January 2021 – June 2022
● Managed financial planning and daily operations in a high-end dining environment.
● Coached staff to deliver exceptional service aligned with elevated hospitality standards.
● Ensuring compliances with company standards in all areas of operation.
● Developed and implemented strategies to achieve business goals and objectives
● Oversaw the company’s day-to-day operations.
● Driving performances towards business goals.
General Manager
Wolfgang Puck, Ospero at The Pendry Hotel – West Hollywood, CA June 2021 – December 2021
● Achieved $1.7M in food and beverage sales across nine outlets within a luxury hotel.
● Maintained top TripAdvisor rankings through exemplary service and team leadership.
● Supported recruitment and onboarding, ensuring alignment with the brand’s vision and goals.
● Managed timelines for successful and timely delivery of duties.
● Developed a justifying vertical-specific budget to align with Wolfgang Puck financial needs. Assistant General Manager/Hiring Manager
E.P. & L.P. – West Hollywood, CA
November 2019 – April 2021
● Enforced business policies, procedures, and process
● Ensuring adherence to legal and administrative guidelines.
● Oversaw staffing, training, and compliance for a multi-level venue with high-capacity operations.
● Developed schedules and budgets to ensure optimal service and profitability. Front of House Manager/Hiring Manager
Yardbird – Beverly Hills, CA
February 2018 – November 2019
● Built and coached customer-focused teams while maintaining health and safety standards.
● Directed opening and closing procedures to ensure seamless operations.
● Resolved internal and external conflicts through mediation.
● Forging deals with internal and external partners. General Manager
Manhattan House – Manhattan Beach, CA
February 2017 – February 2018
● Successfully navigated a rebranding effort, including menu development and cost control.
● Managed hiring processes and cultivated strong community relationships.
● Strong communication and negotiations skills.
● Developed and maintained relationships with customers, vendors, and partners. Operations Manager
HEXX Kitchen + Bar – Las Vegas, NV
February 2015 – January 2017
● Delivered $23M in annual sales while enhancing brand recognition and guest satisfaction.
● Implemented training programs to ensure consistent operational standards.
● Monitored market and industry trends.
● Developed and maintained relationships with ownership. Operations Manager
Pizzeria Mozza – San Diego, CA
November 2013 – November 2014
● Monitoring performance, maintaining quality standards, and addressing operational challenges.
● Maintained elevated service standards in a celebrity-driven restaurant.
● Streamlined employee training and administrative processes. Core Competencies
● Elevated Food & Beverage Service Standards
● Budget Management and Cost Optimization
● Team Building and Leadership
● Recruitment and Training Programs
● Sales Growth and Marketing Strategies
● Wine, Spirits, and Craft Beverage Expertise
● Compliance with Local, State, and Federal Regulations
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