Pharmacy Technician Customer Service
Resume:
Nguyen, Dang Minh Vu
Garden Grove Ca ***** • ************@*****.*** • (657) - 516 - 3362
SUMMARY
Licensed Pharmacy Technician with great customer service experience of 15+ years. Delivering customer service excellence through communicating, complaint handling, providing customer information and business insights to achieve organizational strategic goals. Proven success in increasing ROI through strategic customer satisfaction, and attention to detail in medical pharmacology
Licensed Pharmacy Technician
License number: 203078
EXTERNSHIP AND WORKING EXPERIENCE
ST. JUDE MEDICAL CENTER: Nov 04th - Jan 04th
● Prepared and filled the Pyxis
● Prepared and proceeded daily runner (4-5 rounds per day)
● Worked in the IV room to prepare medication for IV bags
● Prepared the daily Cassette for patients
● Pulled medications upon daily requested
● Prepared medication stocks
CVS Pharmacy: Nov 04th - Present
● Worked at the pick-up and drop-off counters
● Prepared the waiting bin
● Pulled and stocked medication
● Customer data entry
● Prepare stock and accessories for the next session
● Dealt with difficult customers
● Made calls to doctors for refill requests, medication clarification, and customers’s pick-up appointments PROFESSIONAL EXPERIENCE
LOVEPOP: Aug. 2018 – Oct. 2024
Internal Customer Service Coordinator
● Assisted internal customers through providing HR policies and regulations information
● Solved internal customers complaints related to development programs
● Partnered them through all company events
● Onboarded new hires through effective Company Orientation programs and processes.
● Supported manager to prepare memos and emails for program notification
● Prepared materials and documents for events
● Contacted training and learning vendors, institutions for program delivery LOTTE DUTY FREE: Oct. 2016 - Jul. 2018
Internal Training Coordinator
● Coordinated with Merchandising teams and Sellers Representatives to hold all training and learning events for all sales forces
● Prepared memos and notifications from the CEO to the sales team
● Cascaded down to the sales team the company policies and rules
● Onboarded and supported new hires for their full and fast engagement to the team HOLCIM CEMENT: Aug. 2013 - Sep 2016
Sales Training Coordinator
● Partnered with the National Sales Manager to coordinate all training programs for the sales team
● Accompanied the team to visit wholesale and retail network for customer satisfaction project
● Supported Sales Training Team with all materials and documents preparation
● Worked with training institutions, guest speakers for training events and programs
● Prepared training reports and statistic to managers VBS SOLUTIONS: Jul. 2003 - Jul 2013
Customer Service Staff
● Provided training and development consulting program to MNCs
● Provided material translation and oral interpretation for training sessions
● Supported CEO for memos and notifications composing
● Accompanied with other teams to solve complaints from customers
● Supported to have the materials tailored to meet the customers’ needs ADDITIONAL SKILLS
● Excellent Customer Service Experience
● English and Vietnamese bilingual competence
● Good command of computer skills
EDUCATIONAL QUALIFICATIONS
● Concorde Career College – Pharmacy Technician Program Graduate
● BLS under certification
● HOU University - Bachelor Degree
● Fulbright Program for Oral interpretation and Translation REFERENCE
● Dr. Moore - Director of Pharmacy Technician Program at Concorde Career College
● Melony Dao - Orange Coast Memorial RN Case Manager:
● Anthony IV Senior Tech at St. Jude Medical Center
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