Customer Service

Profile Summary

An inspiring and keen Inventory and procurement professional with a great attention to detail. Experience in put away, picking, packaging, shipping and receiving of materials in warehouse setting. Gained knowledge in International shipping, Inbound & Outbound Freight, Data entry, monitoring shipping schedules. Expert in Word, Excel, Outlook, Teams & SAP, WMS. I am a Hands on learner who can learn quickly & hard working. Through my professional career, these position gave me opportunities for cross-training in customer service, inventory, replenishment, merchandising and ERP systems. Knowledge in Inventory Control and Costing Procedures, quality assurance in supplies. Proven communications skills both written & oral. The willingness and ability to learn new things like creating replenishment orders for end user utilizing hand held computer devices and ditriburion. Most recently I have pursued the Certificate in Fundamentals of Supply Chain Operations through Ballad Group in partnership with the ASCM

Skill Summary

■Highly developed procurement, analytical practices

■Data Entry, Analytical Skills, Leadership, Warehouse management system as Manhattan, CMS, operations Management and Customer Experience

■Expert user in WMS, SAP, MS Office Suit (Excel, Word, Outlook, Power-point etc.)

■Excellent oral and written communication skill

■Interpersonal organizing and clerical skill

Work Experience

Customer Service Associate

TJX February 2023 –Till date

Assisting in coordinating and executing the smooth and timely movement of merchandise from the backroom to the sales floor, while maintaining floor operational standards

Providing weekly updates identifying opportunities pertaining to merchandising sales floor;

Training and development of Associates in merchandise presentation standards.

Inventory check and verifying using hand-held device technology

Checking inventory received from the Warehouse and MDC from the Invoice received

Providing excellent Customer Service, Processing transactions and responding to concerns and reconciliation of cash

Distribution Associate

Grainger Aug 2023

Receiving and verification of inbound orders against the invoice received. Labeling and putting away the products into assigned location inwarehouse.

Safely and accurately completing warehouse tasks as replenishing, auditing, picking and packing products using industrial machines.

Operating wrist-worn scanning equipment using warehouse management system Manhattan to accurately fulfill customer orders for shipping.

Booking appointment for the truck using SAP using information received from different team

Safeway March 2022- May 2023

McDonalds January 2017-Oct 2017

Procurement Coordinator

INDIA MERCHANDISING SERVICES July 2012- Aug 2015

Conducting negotiations with manufacturers and closure of pricing and lead time.

Enter confirmed orders in the ERP system with all related information needed.

Issuing purchase orders based on the receipt of properly documented and approved purchase requisitions

Ensuring orders are meeting specified deadlines and paperwork from vendors is complete and correct

Preparing reports on purchases, including cost analysis

Establishing on time deliveries to meet production and sales requirements

Monitoring market conditions and the effect on the company’s ability to secure inventory and actively pursue cost reduction programs and contract agreements

Processing shipment papers and communicating with the shipping company to monitor the shipment.

Assisting Finance Department with processing of invoices/invoice coding

Procurement Associate

EXCELL HOME FASHIONS (INDIA) Jan 2010- Jun 2012

Process materials required for approved work orders

Learn business needs and understand the local markets

Monitor inventory prices and changes, negotiating better pricing with main vendors

Reviewing/ordering stock based on optimal levels based on business needs

Review, order and maintain inventory optimal levels, and adjust based on business needs

Run backorder reports to review inventory needs for customers

Issue accurate Purchase Orders

Investigate inaccurate supplier shipments and resolve concerns in a timely manner

Review and process claims against vendors due to short shipments or damages

Create new part numbers with vendor details, pricing, min/max levels

Administration Assistant

Anand International (INDIA) Aug 2006- Apr 2009

Receiving purchase orders from various companies and extract necessary information needed to commence the manufacturing process.

Created invoices, packing lists, and other requested documentation by request of the shipping company.

Relay key information to production teams to get the shipments out the door and on-time to the customer.

Plan the dispatch of the shipment so it reaches the port of arrival on requested date.

Ensure that the shipping container is evenly distributed with weight and filled to a maximum capacity, increasing efficiency without compromising safety.

Tracked shipments being sent out to customers by communicating with transportation partners to ensure customer has accurate and updated ETA.

Education

FSCM - Fundamentals in Supply Chain Management June 2023

ASCM Warehouse certification Ballad Group

WHMIS certificate- Completed

Fork lift training- Completed

Master Of Business Admin (Finance) Annamalai University, India

* References available upon request

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