Customer Service Project Coordinator
Resume:
ETHEL RENEE’ PRICE-SMITH
INDIANAPOLIS, IN 46226
******@*****.***
OBJECTIVE
Outgoing and congenial Buyer/Project Coordinator who works successfully as part of a team, as well as independently. Derives great satisfaction from meeting the needs of others.
Oracle, ERP, Lawson, Tableau, GHX, GHX Certification, SAP, PC and MS Office proficient/Windows 2000 and 2007, Outlook, Excel, Word, Access, PowerPoint, Lotus Notes, My Elvis, Types 100 WPM
PROFESSIONAL EXPERIENCE
Indiana University Health
Capital Buyer/Customer Service Project Coordinator- 3/2011 to 5/2024
(Senior Project Coordinator) - Responsibilities include start-up of a new department Customer Service/Organizational Excellence for the entire ISC Integrated Service System. Customer Service for purchasing and intercepting inquiries from endusers and vendors for Supply Chain, Purchasing and Contract teams. Providing information concerning the purchase orders, returns, ETA, contracts, special pricing and any other assistance needed regarding their orders. Facilitating 2nd Day Orientation for new hires entering Supply Chain. Responsible for all system product recalls from the FDA and ECRI and for explants and system recall management. Also responsible for onboarding new requesters into Oracle as well as teaching and assisting them on how to get into the system. Responsible for all customer inquiries into the TEAMS channel as well as clearing out the CSO inbox throughout the day.
(Buyer) - Responsibilities include training 21 buyers and assisting with daily functions, including daily processing of requisitions placed by the end users. Ordering supplies for the daily flow of patient care as well as training in Oracle, Lawson and GHX. Responsible for matching invoices for purchase orders created. Also including purchasing capital equipment for every IU Health Hospital and providing vendors with purchase orders. Responsible for confirming receipt of purchase orders with customer service departments as well as with the vendors. Providing reps with current contracts. Responsible for the return of incorrect items received as well as tracking down items that were not delivered. Responsible for the upkeep of the M:Drive and maintaining all current data for contract analysts and making sure all quotes are provided. Responsible for all invoicing issues from the Buyer Invoicing Messaging System and current reporting for open purchase orders. Launched as a lead of a new customer service team that is responsible for all customer calls/complaints for the entire ISC – Integrated Service Center.
Allison Transmission
Program Project Manager Admin/Buyer - 3/2007 – 3/2010
Responsibilities include dealing with minority diversity suppliers, assisting supplier quality engineers and daily work activities in SAP, Microsoft Access, PowerPoint, Excel documents. Responsible for maintaining information received from suppliers in Excel. Also responsible for buying automotive parts and working closely with the vendors.
Eli Lilly & Company
Direct Buyer - 1/2006 – 12/2006 (Contracted position)
Responsible for obtaining materials used daily by the warehouse for operational use by way of a purchase order with a spend limit of $100,000. Saved the company money by using a VISA card instead of creating purchase orders for vendor material into the SAP system. Responsible for troubleshooting problems regarding scheduling, purchase orders, invoicing and new vendor contracts. Maintaining records and compiling monthly reports to include inventories, departmental spreadsheets, vendor issues, price changes, and other reports for daily operations. Providing daily turn around on all requisitions and purchase orders to insure adequate delivery of goods and services.
Golden Purchasing, Inc/Eli Lilly & Company
Purchasing Agent/Buyer - 2003-2005 (Company downsized)
Responsible for the creation of purchase orders for outside vendors through the SAP system. Heavy phone contact with the P2P call center about issues that needed to be resolved. Customer service, maintaining current contracts for customers through CMS – Contract Management Systems. Responsible for maintain the procedural handbook.
Walker Information
Database Editor II/Technical Writer - 1998-2003 (Company downsized)
Responsible for editing verbatim responses from customer surveys and preparing files for the next phase in processing, as well as sorting and transferring data end run queries as well as technical writing for verbatims. Additionally, responsible for assisting in the development and testing of new processes, as well as sorting and transferring data end run queries, training new editors and taking on leadership roles for larger, more complex programs.
Enhanced the relationship between core teams by giving constructive feedback after project/job completion to improve performance in next quarter. Convinced management to utilize temporary employees on a product-need basis, eliminating a need for a more costly outsourcing option. Provided supporting documentation monthly to the Supervisor in response to Project Director Requests.
Behavior Corporation
Medical Assistant/Administrative - 1997 – 1998
Responsible for scheduling appointments for four doctors, answering phones, meeting and greeting clients, outpatient clinic new client intakes, pulling and filing charts, verification of insurance and recertifications, daily service logs, petty cash, Hapi-A’s, Merr’s, and communication with pharmacies.
Created a filing system for patient information that eliminated the need for temporary help, saving both time and money. Instituted a system for the orderly scheduling of client visits that allowed for more organized and accurate record keeping.
EDUCATION
Indiana Vocational Technical Institute (Ivy Tech), Indianapolis, IN
Academic Scholarship
Computer programming, Secretarial
Diploma, Arlington High School (Obtained diploma in 3 years)
Mistake Free Grammar and Proofreading Certificate, 2000
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