Operations Manager Customer Service

Kirsten Mirack - Annapolis, MD - *******@*****.*** -410-***-****

Summary

Dynamic Accounting and Finance professional with a strong background in all aspects of accounting and financial management. Strong contracts and job costing experience with emphasis on revenue recognition and profitability analysis. Excellent customer service, problem solving, team player, goal driven.

Advanced level QuickBooks desktop and online versions, and accounting systems migration and technical expertise. Experience with many third-party payroll systems and processing payroll. Advanced Excel and other MS Office applications. High attention to detail so that you have confidence in the accuracy of your books.

Experience

Accounting and Operations Manager, Real Projectives LLC Sept.2022-April.2023 Responsible for day-to-day accounting, Including using both QB Desktop and Online. Billing, Reconciliations, bi-weekly payroll, office and operations management. Working directly with outside accountants, IT provider, banking and credit card partners, technical asset tracking, financial reporting and weekly meetings reporting to the owner. Coordination with more than 15 project managers major real estate development and program management for time reporting, project set-up, planning, travel reimbursements.

Financial Planning Analyst, Antenna Research Associates July.2022 – Sept.2022 This was also a direct hire through a professional staffing firm. Reporting to the CFO using Costpoint and leading an accounting team and establishing processes on a recent change in accounting software to a new version of Costpoint. Working with multiple business units, including Sales, Product, and Contracts for tracking projects and financial reporting.

Senior Accountant/Staff Accounting roles, Creative Financial Staffing Dec. 2021 – July.2022 Discuss availability and skill match for various opportunities for temporary finance and accounting roles.

Senior Accountant, Annapolis Accounting Services, Annapolis, MD Dec. 2020 – Dec. 2021 Bookkeeper at Professional accounting and tax firm in Annapolis. Responsible for up to 30 clients for monthly closing and reconciliations, general ledger management, payroll services, tax package preparation.

Accounting Manager, LOAD MY FREIGHT LLC Jan. 2019 – Dec. 2020 Accounting Manager for large global trucking and logistics company. Weekly payroll for both employed drivers and contractors. Oversee all daily accounting processes including client management, accounts receivable, accounts payable.

Accounting and Business Operations, Consulting, Annapolis, Eastern Shore, Northern VA June 2016 – Jan 2019 Various bookkeeping engagements multiple clients. Sometimes setting up a new QuickBooks or migrating from desktop to QBO and other activities such as help with payroll, general ledger reconciliation and clean up, etc.

Director, Accounting, Clean Fuels Associates July 2015 – June 2016 Supervised three accounting staff including Accounts Receivable, Accounts Payable, and HR Manager. Many very large State Highway and other government contracts as well as served the boating community and other contractors in the Annapolis area. Job costing, improved business operations. Produce each Division VP with monthly financial reports and meet monthly.

Accounting and Business Operations Manager, Creative Spaces Remodeling LLC March –July 2015 Bookkeeping, Billing, Accounts Receivable, Accounts Payable, Process QuickBooks weekly payroll for roughly 10 employees. Assisted with Proposals, track budgeted vs. actual costs at the project level. Monthly close process and Bank and General ledger account reconciliations. Other daily admin duties as needed.

Finance Manager, Fawcett Boat Supplies LLC 2012 - 2015 Upgraded large ERP system for accounting, shipping and receiving, inventory, all client and vendor related activities. Conducted training for individuals in their respective roles with the new system and overall flow of business processes. Improvement of internal controls, data integrity and analysis. Financial reporting, plan vs. actual variance analysis, dashboards, and account reconciliation. Part of management team planning Annual Boat Shows and Events, points of sale, cash drawer reconciliation, cc merchant account reconciliation, sales returns, credits, etc.

Assistant Controller, The Loughlin Management Group, LLC. Annapolis, MD 2010 to 2012 Senior member of four-person professional team handling all financial reporting, budgeting and accounting tasks for more than 70 commercial properties in MD, DC and VA. End to end financial and accounting management as well as HR and business processes related to marketing, sales, operations, HR, purchase and production.

Aggressively sought cost savings to increase owner profitability. Human Resource manager responsible for payroll, retirement plan, employee benefits, employee concerns. Increased utilization of property management and accounting software and tools to improve efficiency and productivity for accounting and budget processes.

Manager, Business Strategy & Operations, PROTEUS Technologies, Annapolis Junction, MD 2010- 2011 Senior member of Finance team reporting to the CFO. Expanded base line business model to forecast detailed engineering resources requirements and utilization to measure productivity and drive recruiting activity. Revenue recognition and over-under billing reconciliation based on contract funding and awards. Develop and maintain current overhead rates for government professional services proposals and contracts. Project profitability reviews against proposed and actual engineering labor costs. Conduct ongoing competitive labor rate analysis.

Senior Financial Analyst, Rockwell Collins (formerly ARINC), Annapolis, MD 2003-2010 Senior member of Finance team supporting multiple Business Units. Financial reporting, planning, budgeting, forecast, variance analysis. Cash flow and earnings. Capital project status reports. Indirect and overhead cost. Contracts management, backlog, bookings, resource planning and productivity metrics. Project reviews to establish percent complete, estimates to complete to ensure proper revenue recognition for reporting, planning, and identify risks.

Sr. Financial Analyst, AT&T (formerly USinetworking, Inc.), Annapolis, MD 1999-2003 Senior member of Business Operations team supporting multiple business units, products and services. Financial analysis, pricing, contract negotiations, and risk analysis for selling hosted ERP solutions to large businesses. Total cost of ownership, (buy vs. lease) and ROI. Business process improvement, competitive pricing strategy, financial modeling and financial metrics analysis.

Education Masters Degree - Accounting and Financial Management - University of MD. 2010 Bachelors Degree – Management Studies - University of MD. 1997

Software

Advanced QuickBooks and Excel, Word, PowerPoint, Access, Project Deltek Costpoint - project-based ERP, Accounting and Financial Reporting Cognos (IBM) – Data Analytics, Financial Performance, Strategy Management, Data Warehouse Applications OutlookSoft - Business Planning &Consolidation, Forecasting, Budgeting, Dashboards, Predictive Analytics and Reporting SAGE ERP MAS – Accounting and Business Management PeopleSoft (Oracle) – Financial Management, Enterprise Performance Management Time-keeping and Payroll software experience

Contact this candidate