Customer Service Care
Resume:
Kyundra Phillips
Jonesboro, Ga *****
*********@*****.***
Experience leadership and 3+ years of management, with engaging customer service Respresentative, Retail, including reaching sale goals, operating POS system, answering inbound calls, supporting and providing resolutions related to customer care while following guidelines and company policies.
Work Experience
King Claw Albany, Ga 31707
Server Jun 2020 to Current
Ÿ Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
Ÿ Greeting customers as they are seated, ensure table is clean and other needs have been provided.
Totaled receipts, at end of shift, to verify sales.
Hey Girl Collections Albany, Ga 31707
Hairstylist April 2019 to Current
Cut, trimmed and shaped hair and hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
Kept workstations clean and sanitized tools such as scissors and combs.
Applied water, setting, straightening and waving solutions to hair and used curlers, rollers, hot combs and curling irons to press and curl hair.
Pizza Hut Albany, Ga 31707
Shift Lead Jun 2019 to Jun 2020
Ÿ Executed daily operations of preparing customer food orders, enter daily stocking, sign off on items being delivered.
Ÿ Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
Ÿ Successfully managed a shift of 5+ team members, helping to reach daily goals, and solving customers concerns.
Subway Albany, Ga 31705
Assistant Manager Jan 2019 to Sep 2020
Ÿ Inventoried stock and reordered when inventory dropped to a specified level.
Ÿ Supervised preparation of meals and beverages for customers.
Ÿ Trained and managed 5+ team members to help achieved significant improvements in their productivity.
Education:
Associate degree in Criminal Justice
Albany Technical College – Albany, Ga 31707
Oct. 2016 to Dec. 2019
Certified Cosmetologist degree
Albany Technical College - Albany, Ga 31707
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