Customer Service Technical Support
Resume:
Connie F. Watters
Toledo, OH ***09
***************@*****.***
Customer Technical Support
Extensive technical service and customer support specialty. Summary of Qualifications:
● Customer Service
● Cash Handling
● Cost and billing
● Computer Operator
● Microsoft Office Certification
● Technical AT & T Broadband internet
● Technical internet trouble shooting
● Data entry and keyboarding
● Typing speed 45 words per minute
● Customer problem resolutions of system
Experience Highlights
Technical Support & Client Services
● Troubles shoot performance, customer driven repairs to hardware, software, or peripheral equipment, following instruction or installation specifications.
● Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
● Maintain daily records of data communications, transactions, problems and actions taken, or installation activities.
● Refer major hardware or software problems or defective products to our AT & T tier 2 technicians for service.
● Answer user inquiries regarding computer internet software or hardware operation to resolve problems.
● Enter commands and observe system functioning to verify correct operations and detect errors.
● Set up performance and ensured proper installation of cables, operating systems, or appropriate software. Customer Support & Client Services
● Performed scheduled tasks as describe by administration for customer services of patrons.
● Supported and assisted staff and field technicians during emergency actions and imperative situations.
● Documented and informed supervisor of malfunctions for office machines, computers, facsimile, etc. Employment, Training & Dates:
Customer Service and Administrative Assistant:
● Recognized for taking the initiative and sound resolutions for issues to avoid customer service problems.
● Excellent customer service skills were recognized from superiors and acknowledge daily.
● Complete projects with minimal supervision, relied upon for getting the job done correctly.
● Experience in Microsoft Office, background in Word, Excel, Access, Windows usage. Work History
Estes- Clerk 2, Trucking Co, 2017-Present
Lowes- Cashier, Retail, 2016-2017
Egelhof Controls – Team Leader, Automotive Parts for General Motor’s 2010 – 2015 Kace/Exel Automotive - Supplies, Parts Sequencer, 2006 - 2009 Convergys Corporation – Technical Support Specialist, 2000 - 2006 Education
Owens Community College – Law Enforcement 1996 -1998 Libbey High School, High School Graduate – Toledo, Ohio, Accounting and Computing
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