Front Office Assistant/Customer Service
Resume:
Helena Crawford
Lawton, OK ****5
************@*****.***
Education
Professional
Experience
Skills
Great Plains Technology Center Lawton, OK
2001- Emergency Training
2008- Accounting 1
Republic Paperboard
Customer Support Associate- 2013-2024
Serve as Republic host for incoming visitors, greeting, check in and guiding them to their destination.
Operate the multi-line phone system during business hours; direct incoming calls and handle general information requests.
Build and balance accounts associated with sales orders to ensure satisfactory accrual for freight payments due.
Receive and process customer/sales orders, billing, and invoicing. Warner Box and Display
Front Office Assistant- 2009-2012
Data Entry, Billing and Invoicing.
Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.
Provide employees with tools to maintain and increase service levels to both internal and external customers.
Gather, analyze, and report daily/weekly/monthly sales and production schedule. Southwest Claims
Bookkeeper/ Front Office Assistant- 2007-2009
Order Entry, Billing and Invoicing.
Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.
Clarify information, and distribute reports.
Gather, analyze, and report daily/weekly/monthly also performed monthly Reconciliations.
Microsoft Office
Quickbooks 08
Bookkeeping
Customer Relations
Accounts Receivable
Profit/Loss Reporting
Invoicing
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