Data Analyst Customer Service

NAVYA ARISETTY Email: ***************@*****.***

DATA ANALYST Phone: +1-202*******

SUMMARY

Data Analyst with 3+ years of experience in data-driven decision-making, leveraging expertise in SQL, Python, and advanced visualization tools to uncover insights and drive business outcomes. Skilled in analyzing large datasets, optimizing workflows, and delivering actionable insights through dashboards and reports. Proficient in cloud platforms, database management, and statistical modeling. PROFESSIONAL EXPERIENCE

Gigatude Software Solutions Private Limited Hyderabad, Telangana Data Analyst June 2020 – July 2022

• Designed a web analytics framework that enabled tracking user behavior and performance, achieving a 3% increase in conversion rate by optimizing site metrics and converting over 270 unclaimed users into enterprise customers.

• Improved website performance metrics by identifying bottlenecks like slow page load times and implementing key optimizations, which boosted overall site metrics by 20%.

• Migrated AI workflows from AWS to GCP, seamlessly transitioning services like S3 to Cloud Storage and Lambda to Cloud Functions, while ensuring minimal downtime and improved cost efficiency.

• Created a Flask-based automated review system using GPT-4, capable of generating over 5,000 context-aware replies monthly, while maintaining compliance with role-based access and subscription limits.

• Enhanced logging and troubleshooting capabilities on Google Cloud Platform, improving the operational efficiency and uptime of AI systems through robust performance monitoring tools.

• Built an AI-powered search platform with semantic and keyword-based search capabilities, improving search relevance for industries across North America, Europe, and Australia through advanced entity extraction techniques.

• Automated customer support workflows by developing a Dialogflow CX chatbot, reducing manual intervention by 30% while handling tasks like webinar registration, Salesforce ticket creation, and session management.

• Designed scalable AI architectures for applications like data extraction and recommendation systems, utilizing frameworks like FastAPI and Flask to ensure high performance under significant user traffic.

• Delivered PoCs for Generative AI using advanced techniques like LLMs, retrieval-augmented generation (RAG), and HuggingFace models, showcasing innovative applications for conversational AI and enterprise search solutions.

• Implemented a unified search framework combining semantic and multi-modal search, optimized for scalability and high precision across various industries, tailored to meet the demands of international markets.

Maxso Technologies Private Limited Chennai, Tamil Nadu Python Developer Intern August 2019- May 2020

● Automated report generation using Python scripting to streamline customer service workflows.

● Developed complex SQL queries to extract and analyze large datasets, providing critical insights to improve customer satisfaction.

● Designed and implemented Python scripts to automate report generation, reducing manual effort by 40% and improving workflow efficiency.

● Developed advanced SQL queries to extract, process, and analyze large datasets, uncovering actionable insights that enhanced customer satisfaction.

● Integrated Python scripts with existing systems to streamline data processing and reporting pipelines, ensuring seamless operations.

● Created interactive dashboards using Python libraries like Matplotlib and Plotly, enabling real-time monitoring of key performance indicators (KPIs).

● Implemented robust error handling and logging mechanisms in Python applications, increasing system reliability and maintainability.

● Identified and eliminated bottlenecks in data workflows, reducing processing times by 25%.

● Worked closely with business analysts and customer service teams to understand requirements and deliver tailored solutions.

● Ensured data accuracy and integrity through the development of automated data validation scripts.

● Documented Python scripts, SQL queries, and workflows for knowledge sharing, and trained team members on script usage and maintenance.

● Built custom Python-based tools to simplify repetitive tasks, improving team productivity by 20%. PROJECTS

Web Analytics Platform

Developed an entity-recognition system for web content using LLMs and Prompt Engineering. Designed a hash-based monitoring system to track changes in website data. AWS to GCP Data Migration

Planned and executed migration of datasets and AI workflows from AWS (S3, Lambda) to GCP

(Cloud Storage, Cloud Functions) with minimal downtime. SEO Auto Description Generator

Built an LLM-powered generator to create SEO-friendly descriptions for agent profiles, resolving Google soft 404 errors and achieving 1M daily impressions. Interactive Dashboards

Created dynamic dashboards using Python to visualize customer service data, enabling actionable insights for operational improvements.

EDUCATION

Masters in Data Science September 2022 - May 2024

Lewis University

GPA: 3.47/4

B.Tech June 2017 - May 2021

Bharath Institute of Higher Education and Research, Chennai CGPA: 9.23/10.00

SKILLS

Programming & Web Frameworks: Python, Flask, FastAPI, REST API, SQL GenAI Frameworks: PyTorch, TensorFlow, Hugging Face, LangChain, Llama Index, CrewAI Databases: MySQL, MongoDB, Vector Databases (Pinecone, ChromaDB), Graph Databases Libraries: NLTK, scikit-learn, Numpy, Scipy, Pandas, Spacy, YOLO, Masked R-CNN, openCV. Cloud Platform: Google Cloud Platform (AutoML, Vertex AI, Vision AI, pub-sub, Dialogflow CX), AWS SageMaker, Amazon Bedrock, Docker, Elasticsearch. Soft Skills: Time management, team collaboration, effective communication, problem-solving. Data Visualization: Tableau, Matplotlib, Plotly

Tools: Google Cloud Platform, AWS SageMaker, Hadoop, Spark CERTIFICATIONS:

● Meta Database Certification

● Natural Language Processing In TensorFlow

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