Office Manager Customer Service

Professional Summary

Skills

Work History

MS. LEE CASTON'

Missouri City, TX 77459 832-***-**** *********@***.*** Experienced Office Manager and Corporate Event Planner with proven skills in administrative management, event coordination, and vendor negotiation. Strong organizational abilities and a track record of successfully managing budgets and improving operational processes. Known for enhancing team collaboration and ensuring the smooth execution of large-scale events. Adept at handling complex logistics and providing excellent customer service.

• Vendor Negotiation • Event Logistics Coordination

• Budget Management • Administrative Management

• Team Collaboration • Facility Management

Nov 2021 - Jan 2025

Houston, TX

Office Manager/Corporate Event Planner

Venus Aerospace

Corporate Event Planner

• Developed comprehensive timelines and budgets to ensure successful event execution. Coordinated logistics for large-scale conferences, facilitating smooth operations and positive attendee experiences.

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Negotiated favorable contracts with vendors and venues, achieving cost savings and high-quality service.

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Plan and coordinate kick-off meetings and ceremonial and fundraising events. Tours of our building for elementary, middle, and high school students.

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Booth selection, and appropriate reservation options based on the expected attendees, venues, catering, and materials when coordinating events. Set-up/tear-down of the shows. Excellent event planning.

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Provided exceptional customer service when addressing client inquiries or concerns via phone or email.

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• Developed detailed event reports, documenting all aspects of each event.

• Monitored and controlled event expenditures to meet budgets.

• Attend Cvent conferences yearly.

• Office Management-People Ops Team

Managed daily operations and collaborated with departments to boost efficiency and guest experience.

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Maintained a safe environment by enforcing strict adherence to health and safety regulations within the facility.

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Managed budget allocations effectively, ensuring adequate resources for staff salaries,maintenance costs, and inventory replenishment.

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Established strong relationships with vendors, negotiating favorable pricing agreements on supplies and equipment necessary for daily operations.

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Supervised a diverse team, enhancing productivity through effective task delegation and support.

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Maintained accurate inventory records, proactively ordering necessary supplies and minimizing waste by carefully monitoring stock levels.

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• Greeted guests upon arrival and offered assistance. Supported project leads with comprehensive research findings, contributing to successful completion.

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• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Plan all company events, employee's birthday celebrations, and LNL. Employee's bereavement and when they are sick sending comfort gifts.

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• Handle all employee's expense reports and company credit cards. Overseas contractors, insurance certificate, estimate damages, file claims, constructions,and point of contact for payments. Responsible for managing a maintenance staff of four that keeps the facilities clean.

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• HR benefits, payroll, petty cash, and AR/Payables.

• Schedule and track interviews, travel, hotel accommodations, flights, and rentals.

• Recruiting, interns, offer letters, and NDA documentation. Safety coordinator, OSHA, CPR/First Aid certifications, monitoring cameras, and handling all injuries and reports. Workers comp documentation.

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• Notary Public

Mar 2018 - Jan 2021

Houston

HR Business Manager

ColubrisMX & XCath Medical Device Company

•HR benefits enrollment, new hire orientation, offer letter, DocuSign, NDA documents, E-verify and process ADP payroll.

• Strong interpersonal skills, and maintain the file system. Managed daily operations of the office, supervised and coordinated all administrative activities.

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• Process all immigration documents, HB1, EB1, EB2, EB3, and Green cards.

• Communicate with Investors, clients, lawyers, and internal staff. Recruiting, scheduling, and tracking interviews, travel, hotel accommodations, flights, and rentals for candidates.

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Established QuickBooks accounting system to reflect accurate financial records. Produce monthly invoices, reports, and other deliverables.

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Financial statements, budget reports, wire transfers, bank reconciliations, monitor cash flow from bank and credit cards. Process all expense reports.

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Communicated with Investors, clients, and lawyers, and managed annual audits with a CPA firm.

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• Meeting preparation and support for Board meetings.

• Handle catering, and events, and organize lunch and employee birthdays.

• Order all office supplies stock the kitchen and maintain cleanness.

• Vendor inquiries, negotiation, and contracts.

• Process all documentation for FDA approvals.

Schedule cadavers for Clinical trials and lab testing. Supplying the lab with PPE and equipment supplies. Responsible for set-up, tear-down, and cleanness after the testing.

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Apr 2016 - Nov 2017

Houston

EA/Chief Executive Officer

Critter Control of Houston

• Manage daily operation of the office opening and closing.

• Maintain company cell phones, computers, copiers, and all office equipment.

• Monitor ADT alarm systems and access badges.

ADP payroll, commissions, benefits, working with our broker, interviewing, maintaining employee files, I-9 verification, employment verifications, background check, Good hire, time-wise, drug screening, DISA, maintaining company handbook, Cobra, HIPPA compliance, maintaining federal compliance posters, promotions, reviews, termination exit, unemployment benefits, disability claims, temporary staffing, and complaint resolution.

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• New hire orientation and open enrollment benefits.

• Assist managers with training employees, posting, and recruiting.

• Manage calendar of events, for appropriate teams and email blasts.

• Act as overall coordinator with other departments and outside agencies.

• Assist with quotes, and bids and maintain inventory control.

• Supply and Inventory Management

• Open/close work orders, work closely with warehouse crew, distributing routes for repairs. PPE supplies, attic restoration and pest control supplies, safety training, and maintaining safety log.

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• Develop and maintain relationships with vendors and facility management.

• Negotiate prices and terms with suppliers for the purchase of supplies and services to achieve cost-effective deals and maintain trust relationships. Ensure product stock is adequate for all distribution channels and can convert direct demand from daily operations.

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• Record daily deliveries and shipments to reconcile inventory. Logistics coordinator, bill of lading, handle freight forward and sea freight documents, negotiate carrier rates, process all incoming/outbound shipments, postage meter, and company mail

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• Place orders to replenish stock avoiding insufficiencies or excessive surplus. Check specifications of material received or shipped against information contained in a work order or systematically.

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• Prepare and maintain work records and reports as required.

• AP/AR, coding payment to designated cost center and broker insurance.

• Financial reporting, preparing and royalty reports.

• Bookkeeping, QuickBooks, Outlook, Office, Word, PowerPoint, and basic Excel.

• Receive, and process all invoices payments, and royalties.

• Bank reconciliations, deposits, check requests, issuing refunds, and maintaining petty cash. Credit card reconciliation, American Express, Wex gas cards, and handle merchant chargebacks (TSYS).

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• Work with company CPA with month-end reports and cash flow. Management of building facility, Waste Management, plumber, lawn, repairs, and building codes.

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Maintain maintenance on all company vehicles, insurance, EZ-tags, purchase of all new vehicles, repairs, and handle all accident claims with our carrier.

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• 20% Travel with CEO and Sales managers, Oversee all trade shows. Freeman services, catering events, handling registration, housing, contracts, booth selection, badges, set-up, and tear-down. Brochures and promotional items for shows and follow up with customers after shows.

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• Notary Public

May 2008 - Mar 2017

Houston

Exhibition Shows/ Office Manager

Zeeco

Managed regional trade shows and streamlined exhibition set-up process for increased efficiency and reduced preparation time.

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Managed successful marketing campaigns for exhibition promotions, resulting in higher attendance rates.

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Developed strong relationships with vendors, negotiating competitive pricing on materials and services.

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• Implemented innovative exhibit designs to maximize space usage and improve overall Education

aesthetics.

Organized special events such as artist talks or panel discussions to enhance public understanding of exhibited works.

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• Evaluated past exhibition successes by analyzing visitor feedback data. Oversaw budgets for each show, carefully allocating resources to achieve desired outcomes without overspending.

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Assisted in securing corporate sponsorships that contributed valuable financial support to the organization.

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Established clear communication channels between all departments involved in the planning process, resulting in smooth coordination from start to finish.

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Contributed to long-term strategic planning initiatives aimed at improving overall organizational performance and success in the exhibition realm.

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Planned and managed the Houston OTC conference and the International Workboats Show in New Orleans. Plan and host our golf tournaments.

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• Established streamlined procedures for document management for enhanced accessibility.

• Fostered team collaboration by initiating regular team meetings.

• Addressed customer concerns promptly, leading to increased satisfaction.

• Enhanced relationships with stakeholders using proactive engagement strategies.

• Notary Public

Houston, TX

High School Diploma

Jefferson High School

Karass Negotiating Class Broken Arrow, OK

Houston, TX

Business Administration And Management

Simdex Technical School

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