Supply Chain User Experience

Radhika Bhoj ***********.****@*****.*** Portfolio Linkedin

Experience

Experience Designer

Toyota Mobility Foundation July 2023-May2024

Mission: Solve mobility & supply chain operations through digital transformation.

● Led ethnographic field research to improve food pantry service experience.

● Developed service blueprints, value stream & experience map, visualizing distribution system & streamlining supply chain operations that increased customers by 30% i.e serving 120 more households per week.

● Orchestrated cross-functional collaboration in lean environment to establish SMART objectives and identify opportunity areas. Founding Product Designer

Stealth Startup-Project 990 May 2024-Present

Mission: Using data for good-helping foundations, grantees create social impact.

● Formulating product roadmap, that optimizes connections between foundations-grantees in philanthropic systems by leveraging data and AI.

● Developing marketing website, wireframes, personas, journey maps, research report, and high-fidelity web application prototypes User Experience Design Intern

Adagrad AI May 2023-July 2023

Mission: Computer vision with Scalable AI, unlocking real business potential.

● Revamped user flows for the Gate-Guard Mobile Application.

● Optimized interactions for seamless access control with AI-based ANPR technology, improving efficiency by 30% and reducing user errors by 20%.

● Conducted usability testing to identify pain points in user interactions. UX Design Specialist

Sparklin Innovations January 2022-June 2022

Mission: Applying human behavior science to impact billions worldwide positively

● Uncovered user interaction & behavior patterns for Openvy (a social media platform) via mixed-method research, driving a 10% market share capture.

● Incorporated feedback from various team members to iterate and refine design solutions.

User Experience Designer

SpruceUp Industries August 2021-December 2021

Mission: Contactless Litter Collection Technology helping build a cleaner world

● Led field research & contextual interviews to uncover pain points in after-sales customer service for litter-picking machines.

● Identified automation opportunities to design a custom after-sales mobile application that reduced human intervention and boosted customer satisfaction by 30%.

AI Product Researcher

Makonis.ai January 2021-July 2021

Mission: Applying AI Research to solve enterprise business problems.

● Directed end-to-end design of enterprise campaign management system for SMEs with a data-driven approach that boosts efficiency by 45%.

● Evaluated data relevance (by understanding Kaggle datasets) to user needs, facilitating collaboration with data scientists & AI engineers for streamlined product development & uncovering technical feasibility.

● Championed design validation with rapid prototyping of hi-fi mockups while exploring cutting-edge AI functionalities like NLG (text generation). Front-End Development Intern

Ideate Systems June 2020-December 2020

Mission: Designing software solutions for manufacturing and service industries

● Managed over 20 clients' web pages, integrating React components with React Router to enhance navigation UX, resulting in a 25% increase in user engagement and a 15% decrease in bounce rates while also considering WCAG guidelines.

Summary

Human-centered UX designer passionate about AI & social impact. Balanced user needs & business goals with user research in fast-paced startups, driving revenue. T-shaped designer, advocating user research, with sound technical skills, seeking to create impact & business growth in AI, automation, digital marketing, and emerging technology. Education

Master’s Human-Computer Interaction Aug 2022- May 2024 Indiana University, Indianapolis, USA

Bachelors Electronics & Telecommunication Engineering 2021 Pune University, India

Skills

Design

User Experience · Interaction Design · User Interface · Physical and Digital Prototyping · Visual Design · Conversational Design · Sketching

·Wireframing · Low-High Fidelity Mockups · Design Systems Research and Strategy

User & Contextual Interviews · User Testing · Task flows · Storyboard · Information Architecture · Ethnography ·Journey Mapping · Experience Map· Thematic Analysis ·Color Coding· Usability Testing · Design Strategy · Business Model Canvas · Service Blueprints · Toolkit

Figma · Adobe XD · Sketch · Invision · Keynote · Illustrator · Photoshop · InDesign · Arduino IDE, VSCode, (working knowledge) · JIRA · MidJourney · Prompt Engineering ·

Programming

HTML · CSS · Javascript, JQuery, React · MATLAB(working knowledge)

· Arduino IDE·VSCode, (working knowledge) Front-End frameworks · Other Skills

Human-centered AI · Cross-functional Collaboration · Understanding of AI/ML model(Google People+AI Guidebook), NLP, LLM · Web3· Achievements

Speaker at ACM Richard Tapia Conference

Presented research project “Protecting Vulnerable Populations: The Role of artificial intelligence and design in Scam Detection and Prevention”· Link Honorary Mention-HCII International Copenhagen, Denmark Presented the video clip of project “SensiFi” · Link Author- IEEE Xplore: AI Campaign Management System Authored AI-powered automated marketing campaign system, optimizing user experience through data-driven insights & AI models · Link Primary Author-UX for tangible and embodied systems Authored a paper on improving driver education using AI-driven VR simulations, integrating the findings into UX design for physical and immersive systems · Link Featured on WRTV News Indianapolis

Recognized for the social cause project on optimizing processes for food pantries in Indiana, a joint initiative with Toyota Mobility Foundation, · Link

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