Customer Service Representative

Neha Chivate

Customer Service Representative

+1-571-***-**** *************@*****.*** Pearland, Texas 77581 PROFESSIONAL SUMMARY

Skilled in customer service excellence and cash handling, I significantly enhanced client satisfaction and operational efficiency at Convergy's. Leveraging time management expertise, I consistently exceeded employer expectations, fostering customer loyalty and maintaining pristine environments. My proactive approach and ability to adapt have been pivotal in achieving and surpassing goals.

SKILLS

Customer service excellence Time management skills Cash handling and management EXPERIENCE

CASHIER, Houston, Texas

Steinmart, December 2019-February 2020

• Operated cash register and accurately processed payments, returns, and exchanges.

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. CUSTOMER CARE REPRESENTATIVE, Pueblo, Colorado

Convergys, August 2015-October 2016

• Demonstrated strong communication skills to interact with customers via phone, email and online chat.

• Provided excellent customer service, resolving inquiries and complaints in a timely manner.

• Managed workload effectively by prioritizing tasks according to urgency or importance.

• Maintained up-to-date knowledge of product information and services offered.

• Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

• Attended regularly scheduled video conferences for team meetings and one-on-one coaching.

• Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.

• Used computerized systems for tracking, information gathering, and troubleshooting.

• Assisted customers in navigating webpages, locating products or services, or completing transactions.

• Performed administrative tasks such as preparing documents, entering data into the system. Developed positive relationships with customers by providing accurate information and responding promptly to requests.

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• Collaborated with other departments to resolve escalated cases efficiently.

• Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.

• Attended training sessions regularly to stay abreast of changes in processes or regulations.

• Provided guidance on account management, payment processing, order tracking, return policy.

• Provided exceptional customer service to clients in fast-paced call center environment.

• Resolved customer complaints promptly and professionally by conducting follow-up calls after order completion.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Recommended improvements in products, services or billing methods to prevent future problems. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

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FINANCIAL CONSULTANT, Belgaum, India

Reliance Insurance, June 2007-May 2008

Responsible for helping customers select the best insurance and savings plan by understanding their financial needs and objectives

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• Follow-up with customers and retain them by continually meeting their needs

• Capture the customer profiles into a database

COUNSELOR, Belgaum, India

Air Hostess Training Academy, June 2006-May 2007

• Responsible for counseling prospective students about institute programs, features, advantages and pricing plans

• Telemarketing experience with signing up new students and following with existing students EDUCATION

DIPLOMA IN COMPUTER SCIENCE

KLS VPP College, May 2006

CERTIFICATIONS

• Software Testing

PROJECTS

Manage information systems through mobiles, Developed a pilot information system for a company to help CEO access data on mobiles using J2ME, J2EE, Microsoft Access and Apache Tomcat Server. REFERENCES

References available upon request

LANGUAGES

English

Fluent

• Hindi

Fluent

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Marathi

Fluent

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