Customer Service Administrative Support
Resume:
Bernadette Williams
Hyde Park, MA 02136
***********@*****.***
I have extensive experience in administrative support roles, proficiency in customer service, communication, and Microsoft Office, skills that are crucial for the role.
My tenure at Boston University and Boston College showcases my capability to manage departmental communications, handle administrative tasks for academic programs, and coordinate events.
Strongs experience with event planning and execution, particularly in an academic setting, directly corresponds with the need for support in events, managing communications, overseeing room reservations, and coordinating logistics for various programs illustrates a strong foundation in the organizational and planning.
My adeptness at customer service is evident in my previous roles, ensuring a welcoming and professional first point of contact .
Ability to work collaboratively and adapt to various administrative requests, as demonstrated through their support for faculty and program initiatives, aligns with the collaborative and adaptable nature required for any Executive administrative position.
Education:
University of Boston Sep 1986 – May 1989
Major: Biology
Cheney University Sep 1985 – May 1986
Dean and Presidents List
G.P.A 4.00
Boston Technical High School, Boston, MA June 1984
Skills:
Computer: Microsoft Word, Excel, PowerPoint, Raiser's Edge, Word
Administrative Assistant
Outlook Calendar Management
Event Management.
Event planning
Payroll ADP
Contract/ Vendor payments
Accounts Payable
Travel Arrangements
Billing
Microsoft Excel
Data Entry
Filing
MS Office
Marketing
Microsoft Office
QuickBooks
Concur
Accounting
Insurance Verification
Medical Scheduling
Medical Billing
Accounts Receivable
Medical Terminology
Medical Office Experience
EMR Systems
Medical Records
Triage
ICD-10
Patient Care
Epic
Anatomy Knowledge
Hospital Experience
HIPAA
Customer service.
Experience:
Boston University, Boston MA Nov 2023 – July 2024
Administrative assistant
Provided administrative support to the Externship Program, including but not limited to preparing Blackboard sites for externship faculty, requesting syllabi from instructors, and overseeing time logs for students. This work involves frequent communication with externship students via email to distribute evaluations, time-logs, and related correspondence throughout the semester.
Administers alumni association projects and/or activities.
Provided administrative support to the Clinical Law Clinic, including opening new matters in our clinic database, and assembling hard copy files includes monitoring ongoing court dates and corresponding with criminal clinic students when appropriate.
Make room reservations as needed for the Externship, Criminal Law Programs, and Experiential Program.
Oversee and input monthly concur expense reports for assigned faculty.
Act as the point person for the department as it relates to Marcom requests and initiatives including website and newsletters.
Coordinate and provide administrative support for management of a new curriculum that complies with ABA amended standard 303 for fall 2024 requiring students to receive education in bias, cultural competence, and racism in connection with clinics and field placements.
Plan and draft communications for faculty, students and alumni.
Respond to requests from students, alumni and faculty.
Assisted with faculty hiring and onboarding as needed during the academic year.
Meet weekly with Senior Program Coordinators regarding programmatic initiatives, including but not limited to regular experiential faculty meetings, visibility of the program, and working groups.
Be the point person for grant related requests and assistance.
Assisted with the spring Clinical & Experiential application process, including reserving rooms for the open house, and coordinating the receipt of applications.
Provide administrative support as needed to support the Experiential Program.
Boston College, Boston MA Apr 2022 – Jan 2023
Administrative Assistance
Oversees management of student workers in Classical Studies Department ensuring students completed department projects and provide additional support as needed.
Worked admissions in Student affairs.
Supervise division admissions review processes.
Coordinate calendars for several managers or coordinate events for department.
Reviewed, assessed, routed, answer and monitored follow up action steps on correspondence.
Managed complex calendars, arranged meetings, and scheduled travel arrangements for the director.
Report to the Classical study chair to assist with overseeing additional projects and ensuring work is done in a timely manner for the department.
Assist with calendar and travel arrangements, handling phone calls and greeting visitors, opening, and prioritizing mail, and maintaining invoices to ensure payment to vendors.
Suffolk University Boston MA Sep 2020 - Feb2021
Faculty Facilitator
Facilitated online Contemporary Business Communication courses.
Administers alumni association projects and/or activities. Plans and implements coordinated programs. Interprets monitors and analyzes information regarding operating policies and procedures.
Demonstrate ability to effectively assist special education staff in using SEAS as a learning, information, collaboration, and communication tool.
Leveraged strong facilitation and communication skills to secure one of 12 positions to continually support the
Diversity & Inclusion awareness initiative.
Manages all activities and events associated with the academic programs of the Division of Systems Engineering between faculty, graduate students, and College and University Administration.
Provided enrichment opportunities designed to support cognitive, social/physical development and models
appropriate parent and child interactions with positive communication skills.
Assisted teacher in classroom management of students.
Successfully implemented an online program for a classroom of 20students.
Provide personalized support to teachers to ensure and improve student-centered learning, student achievement.
and classroom management.
Facilitated new corps members' development of classroom management plans and interpreting data.
Suffolk University Boston MA Sep 2020 – Jan 2022
Faculty Facilitator
Facilitated online Contemporary Business Communication courses.
Demonstrate ability to effectively assist special education staff in using SEAS as a learning, information, collaboration, and communication tool.
Leveraged strong facilitation and communication skills to secure one of 12 positions to continually support the Diversity & Inclusion awareness initiative.
Provided enrichment opportunities designed to support cognitive, social/physical development and models appropriate parent and child interactions with positive communication skills.
Facilitated new corps members' development of classroom management plans and interpreting data.
Robert Half Account Temp Agency Jun 2019 - 2020
Temp Intern
Serve visitors by greeting, welcoming, directing and announcing them appropriately.
Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Update appointment calendars and schedule meetings/appointments
Schedule outpatient procedures & surgical procedures, in person or on telephone, and obtain authorization from insurance companies.
Northeastern University, Boston, MA. Mar 2016- Apr 2019
Administrative Assistance
Reviewed, assessed, routed, answer and monitored follow up action steps on correspondence.
Managed complex calendars, arranged meetings, and scheduled travel arrangements for the director.
Provide exceptional customer service to alumni and visitors.
Served as principal administrative contact liaison with all University constituents and external contacts.
Gathered and analyzed information dissemination for the director.
Attending meetings and take notes for lawyers in attendance.
Transcribe, proofread, and file legal documents before deadlines.
Manage travel logistics for one or more attorneys.
Mount Auburn May 2014 - Mar 2016
Accounts Receivable
Answered phones; determined appropriate personnel to respond to various inquiries.
Reviewed notes on outstanding invoices from Branch Manager, Account Manager, and/or prior calls.
Determined and advised Branch Manager on appropriate collection methods, communications, and resources.
Kept an organized filing system of all accounts, statements, transactions, payments, and debts.
Massachusetts Eye and Ear, Boston, MA Jan 2014 - May 2014
Administrative Assistance & Medical Billing
Ensured efficient processing and documentation of all information required for insurance verification, registration, and billing in the Electronic Medical Record (EMR) system.
Provided routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.
Coordinated calendar and schedules including coordinate calendars for several managers or coordinate events for department.
Roxbury Comprehensive Health Center, Boston MA. Jun 2007 – Mar 2012
Medical Billing
Demonstrated excellent customer service skills, listening, problem solving, professionalism.
Followed up on pending claims, this includes following up with the insurance company, documenting the findings and gathering and send the necessary documentation to process the claims.
Communicating by telephone with enrollees, insurance companies, and any parties involved in the patient claims process.
Codman Square Health Center Dorchester, MA. Feb 2005 - May 2007
Administrative Assistance & Medical Billing
Created and prepared new charts.
Scheduled and registered patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
Appropriately utilizes organizational resources including management of time, supplies, equipment, and other assets.
Ensure all billing/fiscal information is completed and submitted after the visit, including collection and daily reconciliation of any co-payments.
Contact this candidate