Customer Service Human Resources
Resume:
KEYONNA SELKRDGE
***************@*****.***
SUMMARY
Highly motivated Human Resources professional with expertise working in fast-paced environments demanding strong, organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals in all environments. Excellent planning and prioritizing skills coupled with strong problem-solving skills and the ability to make independent decisions.
Core Skills & Knowledge:
Administration Duties
Benefits Coordination
Business to Business Customer Service
Case Management
Computer & Office Equipment Operations
Conflict Management
Customer Account Management
Customer Service & Relations
Conflict Management
Database Administration
Filing & Data Archiving
HRIS Systems (Payroll)
Project Management
Recruitment &Retention
Scheduling Coordinator
WORK EXPERIENCE
ASSOCIATED BANK – Milwaukee, WI August 2020 – Present
Sr. Health Benefits Specialist
Help with benefits integration activities due to merges and acquisitions.
Supports Inbound Call Center and managing shared mailbox for employer/employee questions and/or concerns including Onboarding support, demographic updates, online website assistance, integration into Health Savings Accounts and additional servicing needs pertaining to Health Benefits.
Supports team on coordination and execution for enhanced functionality for assigned Employer Groups.
Identifies and supports outlined Training Programs and Spreadsheets for assigned employer partners and groups for specific insurance coverages.
Responsible for reviewing/confirming Health Savings Account balances for Employers and releasing funds upon employee’s request for medical purposes and needs.
NORTHWESTERN MUTUAL – Milwaukee, WI May 2018 – August 2020
Sr. HR Representative & Administration
Responsible for employment movement including onboarding, Division/Department changes, and terminations.
Quick and efficient adaptation to processing complex casework and technology related issues.
Adheres to deadlines/cycle times while managing a phone schedule in accordance with adherence standards.
Communicates with staff and employees in an open, direct and timely manner through all media outlets.
Responsible /subject matter expert for specific areas of HR (talent acquisition, benefits, compensation, payroll, transactions, Retirement & Pension)
RESCARE WORKFORCE – Milwaukee, WI April 2015 – May 2018
Talent Development Specialist (Intake)
Provided assessments of individuals receiving Food Share Benefits to address employment barriers
Assist with applying job readiness and resume-building skills to prepare individuals for workforce
Responsible for sourcing training courses to ensure participants met employer qualifications.
Manage a caseload to ensure regular supportive contact and help participants navigate community resources through scheduled one-on-one meetings.
Monitor participation of customers for compliance of FSET work requirement and document all case activity on CARES database.
KOHL'S CREDIT OPERATIONS & SERVICE CENTER – Milwaukee, WI February 2013 – March 2015
Credit Collections Representative- Inbound
Accurately maintained account records by processing demographic changes, queuing, and tracking customer payment arrangements.
Troubleshoot customer hardships by effectively negotiating solutions and offering payment programs that best fit the customer’s need.
AURORA HEALTH CARE – Milwaukee, WI June 2011 – January 2013
Medical Collections Specialist
Prepared collection and insurance files with supporting documentation with utilization of medical coding and terminology for all accounts
Skip trace to collect contracts of patients with delinquent accounts and maintain up-to-date information, such as customer demographic changes
EDUCATION
Bachelor of Arts Degree - Communication, University of Wisconsin – Parkside, Kenosha, WI
2004 -2009
CAREER QUALIFICATIONS
Possess effective oral and written communication skills
Extensive experience in operating systems like Microsoft Excel, Word, PowerPoint, and the Internet
Excellent analytical and organizational skills
Positive, enthusiastic, dependable, and honest
Able to multitask in very difficult situations
Contact this candidate