Data Entry Customer Service

Philippe-Anthony Teu

cell: 650-***-****

email: ********.***@*****.***

Introduction & Overview

Experienced assistant with a track record of adhering to precise instructions and protocols. Excellent follow-up and ability to function with little direction. Knowledge of office and administrative policies and procedures ranging from intermediate to advanced. Travel planning, event and meeting setup, catering management, onboarding new hire setup, proficient data entry, Word, Excel, PowerPoint, QuickBooks, Concur, and Salesforce are among the essential competencies.

Work Experience

Imaging Specialist

October 2023 to November 2024

Iron Mountain - Livermore,CA

Document Imaging Specialists organizing and archiving documents, digitizing documents, assessing scanning quality, making sure documents are legible, cataloging files, and helping to retrieve documents. CSR/Dispatch

March 2020 to March 2021

Comfort Energy, Inc. - Milpitas, CA

The duties involved in this role include answering incoming calls from customers and scheduling appointments; delivering call scripts with a genuine cadence; being personable, clear, and compelling; responding to customer requests, resolving issues, and providing exceptional customer service; being professional and building rapport with customers, encouraging repeat business; participating in training to maximize scheduled calls and master outbound calling; maintaining and updating the customer database with complete and accurate information; following up with customers to ensure 100% satisfaction; processing and posting purchase orders on a daily basis; and performing other office admin tasks and projects. Billing/Office Support

May 2019 to August 2021

Fedex Freight - Hayward, CA

Billing specialists determine what costs are owed by examining data that the business has collected, such as bills of sale, receipts, or other financial records. The duties of an office support specialist include welcoming guests, responding to inquiries from clients, organizing and managing the workspace, ordering supplies, maintaining office equipment, and creating budgets. Customer Relations Manager (CRM)

August 2016 to August 2018

Piercey Toyota - Milpitas, CA

Assume all accountability for overseeing a developing clientele in the designated area. Lead the account for the customer's significant Toyota projects. Serve as the point of contact for the customer with Toyota's other divisions, including Technical Services and Product Development. Make proactive calls at every level of contact to make sure the user's experience with the software meets their needs and that they are happy with Toyota's offerings. Find and seize chances for expansion and improvements. Go above and beyond the call of duty to give clients outstanding assistance and service. Oversee multidisciplinary Toyota project teams that may include engineers, project managers, business analysts, marketers, and support personnel. Keep up-to-date technical and functional understanding of the whole Toyota product range. Contribute to the documentation of CRM best practices and the implementation of Toyota solutions

Customer Care Service Administrator

October 2013 to August 2016

Piercey Toyota – Milpitas, CA

Provide information regarding products and services. Resolution management; Order processing, and facilitate customer needs. Executive Assistant

October 2012 to January 2015

Harrison & Hafoka Inc. – Palo Alto, CA

Performs administrative duties for executive management. Responsibilities include screening calls; Managing calendars; Making travel, meeting and event arrangements; Preparing reports and financial data; Training and supervising other support staff; and customer relations. Computer and Internet research skills, flexibility, Interpersonal skills, project coordination. Compliant Specialist Document Control Quality Assurance March 2012 to October 2012

Ventus Medical (via Aerotek) - San Jose, CA

Provided support to the QA department, associated with complaint handling, tracked and processed customer complaints. Created and documented all relevant paperwork. Addressed correction items needed after audits were performed. Conducted research of existing complaints to reduce redundant complaint investigation. Managed filing system for complaint handling. Provided administrative support as needed for the Marketing department. Managed accurate count of literature, brochures, and trade show products. Performed all DCA (Document Change Authorization).Maintain employee records & all company documents (i.e. SOP, MSM, MRS, WIN etc.) Inspection of all documents & customer complaints. Customer Complaint Database. Performs BHR reviews in association to various customer complaints. Master Control Operator

January 2010 to January 2012

Google (via Randstad) – Mountain View, CA

Provided problem resolution and has proficient knowledge with books. Conducted mediate entry. Implemented ideas for improving application tools. Identified and tagged different elements of books. Ran QA tools and answered key quality questions about images. Event Coordinator

May 2003 to May 2008

Master’s Commission USA and Master's Commission International Network (MCIN) –Phoenix, AZ Supervised a highly specialized crew to drive special events for staff and student base as well as hired out engagements. Placed in charge of budgets, planning, preparation and execution ensuring client vision for each event

● Complete Wedding Coordination, including rehearsal dinner, ceremony setup, placement, and reception hall, decorations, and flowers.

● Strategically structured and hosted a holiday party for 45 foster children, providing food, entertainment and individual gifts for each child.

● Maintain V.I.P green room for conferences and conventions. Business Office Coordinator

May 2003 to May 2008

Master’s Commission USA. – Phoenix, AZ

Scheduled and confirmed appointments for brokers within the firm. Assisted in all areas of administrative work including data-entry, ordering supplies, receptionist duties, and file organization. Education

Master's Commission USA Phoenix, AZ - Ministerial Studies and Church Administration. Newark Memorial High School Newark, CA – Diploma

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