Customer Service Life Insurance
Resume:
Manuel Newhouse
Houston, TX *****
***********@*****.*** +1 713
To obtain employment in a progressive environment as a Life Insurance Agent and catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, discipline, and diversification. I am effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers and legal counsel.
Authorized to work in the US for any employer
Work Experience
Life Insurance Agent
Globe life/ American Income Division
January 2024 to Present
Handle a high quantities of Live Insurance Policies. Work closely with policy holders to ensure a great customer service experience. Enroll new members for life Insurance and up-date policies for existing members. Maintenance Technician
Morningstar Storage - Houston, TX
March 2022 to December 2023
Keeping the facility running by conducting Maintenance checks and Maintenance repairs. Ordering material and supplies for work needed.
Claim Adjuster Catastrophe
Alacrity Solution, USAA, State Farm- liberty Mutual - Houston, TX March 2019 to Present
Handle high quantities claims daily. Work closely with policy holder, claimant and select service to ensure a great customer service experience. Worked property claims completing remarkably high claim volumes daily during catastrophe season. Worked Total Loss. Determine damages (flood, hail. manmade) and vehicle value. Successfully defuse claimant issues. Practice great customer service skills daily with policyholders. Prompt for daily work assignments. Very well organized and detailed, great problem solver and diffuser. Professional with the client, staff, and the claimants. Knowledgeable in Flood claims process. Willing to travel on short notice. Very well versed in Insurance Terminology and Verbiage. Corresponds well with legal counsel, determine what the insurance company will pay out. Able to take recorded statements, interview parties involved and report to management if needed. Negotiate settlements and authorize payments. Investigated and closed countless claims (over 200 claims assigned and completed). Experienced in reimbursement tracking, skip trace, research and resolve customer. Examine flood claims on location and completed file review to settle claim. Proficient in requesting street camera recordings (per guidelines of the company). Proficient in X1 (Xactimate 28) and Symbolist and Symbility /Claim Connect.
PVD Driver
UPS - Houston, TX
November 2021 to January 2022
Delivered packages to residential Homes and commercial businesses. Corresponds Well with Legal Counsel
SOURCE ADJUSTER FIRM - Fresno, TX June 2018 to
2019
PART-TIME) - Fresno, Tx - June 2018 -2019
Handle high quantities of claims daily. Work closely with policy holder, claimant and select service to ensure a great customer service experience. Worked property desk claims completing remarkably high claim volumes daily during catastrophe season. Worked Total Loss. Determine damages (flood, hail. man-made) and vehicle value. Successfully defuse attorney and claimant issues. Practice great customer service skills daily with policyholders and attorneys. Prompt for daily work assignments. Very well organized and detailed, great problem solver and diffuser. Professional with the client, staff, and the claimants. Knowledgeable in Flood claims process. Willing to travel on short notice. Very well versed in Insurance Terminology and Verbiage. Corresponds well with legal counsel, determine what the insurance company will pay out. Able to take recorded statements, interview parties involved and report to management if needed. Evaluate all data such as hospital bills, police reports collected, and other important documents. Negotiate settlements and authorize payments. Investigated and closed countless claims (over 200 claims assigned at any given time). Experienced in reimbursement tracking, skip trace, research and resolve customer. Examine flood claims on location and completed file review to settle claim. Proficient in requesting street camera recordings (per guidelines of the company). Proficient in X1 (Xactimate 28) and Symbolist
Owner
Newhouse Auto Transport - Houston, TX
January 2017 to 2019
Responsible for Bidding on Jobs, scheduling appointments, Arranging payments, The Upkeep on all trucks and Trailers, Driver and Dispatcher.
Lead Craftsman
ENGINEERED WALL SYSTEMS - Houston, TX
March 2016 to October 2017
Installing / Fabricating -- aluminum composite metal panels, custom plate panels, insulated wall and roof panels, corrugated metal panels, architectural louvers and screens and their component support system. Glazing: Store Front-- frame and glass, Bullet proof and Resistant glass, accordion doors, automatic doors, Entry doors, Metal and Glass Hand Railing for steps and outdoor steel railing and their component support systems. Running multiple projects at a time, purchasing materials, overseeing the projects to completion. Working with power tools, building material, and blueprints consistent with commercial construction work. CREW LEADER/SUPERVISOR Truly Noble Services
TX - Garland, TX
August 2015 to January 2016
Responsible for running multiple projects, purchasing materials and equipment, submitting bids on certain projects, supervising a crew of 4-5 men. Overseeing Project to completion. Submit Inspection reports on projects. As well as QC reports on finish projects. Worked with materials and power tools consistent with residential remodeling and home repairs Property Preservation Specialist
Newhouse Property Preservation Services LLC - Houston, TX October 2009 to March 2015
I owned Newhouse Property Preservation Services. Responsible for bidding on projects, overseeing a 4-man crew, running multiple projects, purchasing materials, overseeing the projects to completion. Working with power tools, building material, and blueprints consistent with remodeling homes.
FITTER-WELDER American Block
TX - Houston, TX
October 2006 to August 2009
Fitted and tack welded parts together as specified by a blueprint layout, ran overhead crane, forklift, burn table, cutting torch, grinder, welded, inventory and material handling, and all general shop work. Education
High School Diploma
Yale - Houston, TX
August 1976 to May 1980
Skills
• Leadership
• Xactimate 28/ X1
• Management
• Installer and fabricator (10+ years)
• Symbolist
• Training and Development
• Symbility / Claim connect
• Organization / Communication
• Microsoft Office Suite
• AutoCAD
• high-energy, hands-on leader, with a successful record of accomplishments in managing property claims . Experience in managing a span contractor with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims processes, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome.
• Symbility / Claim Connect
• Remodeling
• Blueprint Reading
• Welding
Assessments
Management & leadership skills: Impact & influence — Completed October 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed Verbal communication — Familiar October 2019
Speaking clearly, correctly, and concisely Full results: Familiar
Active listening — Highly Proficient
October 2019
Actively listening and appropriately responding in conversations. Full results: Highly Proficient
Project timeline management — Completed
September 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Marketing — Completed
September 2020
Understanding a target audience and how to best communicate with them Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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