Customer Service Set-Up
Resume:
Mikayla Johnson
Phoenix, AZ
************@*****.***
Objective:
Expand my knowledge and broaden my abilities, while providing superior results with innovation and creative thinking. Always striving to deliver work that represents my full capabilities as a professional and individual.
Skills:
Basic IT skills / Computer Set-up
Proficient in Microsoft Office: Excel, Word, Powerpoint, Chrome etc Loan Opening/ Processing
Customer Service, Creating Positive Lasting Relations Reception/ Clerical duties
Cisco Phone systems
Pipeline management
Blitzdocs, Encompass/ File and Label
Adaptable, Confident in performing to my best ability as a Team and/ or Independently in any environment
Goal oriented
Checklist Generation/ Organization
Proficient in all government programs including but not limited to FHA, VA, MFA, USDA Proficient in all mortgage refinance and purchase loans for: conventional, government, heloc, brokered, construction/ new build
Experience:
SEPTEMBER 2023-CURRENT
Planned Career Break- Phoenix AZ
Household Manager/ CEO
In late September 2023, I took a break from my career to be a full-time parent. I am now ready to devote my time to my career and I'm looking forward to growth, change and challenges that my future holds.
Duties:
● Ensured safety, development and care of 2 children
● Planned activities
● Managed /maintained schedules
● Planned and prepared meals,
● Professional interactions/ conferences
● Cleaning: house chores & yard work
● Safely transported children.
● Education Support: homework, reading to children, coordinating educational activities, school projects
● Freelance work for Uber eats, Instacart, Instacare and Amazon AUGUST 2020- SEPTEMBER 2023
CMG Financial, Phoenix Branch/ San Ramon -Mortgage loan Processor III Duties:
● Verify and evaluate loan documentation
● Analyze debt-to-income ratios
● Review credit report and credit history
● Verify income sources
● Review and verify property documents and info
● Submit detailed loan applications and loan file packages to underwriting.
● Pipeline management
● Lead pipeline call with loan team
● Work efficiently with the borrowers and loan team to collect all necessary documents.
● Communicates with loan team and borrowers in a professional manner
● Collect all conditions after loan approval
● Order: Credit Reports, Credit Supplements, Property Tax Certs, 4506ts, W2s, VOEs, Disclosures and run AUS/ DU /LP
● Submit loans for final review
● Deliver completed package to loan closing team and ensure all prior to funding conditions are cleared/met
● Onboarding new loan officers and employees
● Meet deadlines and closing dates to ensure client satisfaction.
● Perform quick and accurate data entry
● Manage a Pipeline of 30+ loans
FEBRUARY 2017- OCTOBER 2018
Homebridge Financial, Scottsdale AZ - Transaction Coordinator & Reception Duties:
● Open and prepare applicable supporting loan documentation
● Manage a Pipeline of 30+ loans
● Maintain professional and prompt communication with Financial institutions, Borrowers, Loan officers Etc.
● Prepare all loans for Processing
● Order: Credit Reports, Credit Supplements, Property Tax Certs, 4506ts, W2s, VOEs, Disclosures Etc.
● Organize files and label accordingly
● Run AUS/ DU /LP
● Reception duties (as needed)
● Office tech support, equipment set-up
● Onboarding new loan officers and employees
● Train new employees as needed
● Submit completed loans to processing in a timely matter
● Perform quick and accurate data entry
APRIL 2015 - FEBRUARY 2017
Prospect Mortgage Scottsdale, AZ- Reception / Transaction coordinator Assistant Duties:
● Greeting / logging guests, answering phones, decorating, making copies, ordering office supplies
● Maintaining a positive work space for guests and employees
● Assist/ satisfy all guest needs, offer; Snacks & beverages, reading material, wifi, Etc.
● Assisting Loan Officers with Social Media Campaigns
● Maintains Office Security by Following /Complying with Procedures, Rules, and Regulations
● Creating, Sending and Ordering Fliers for Events and Open Houses.
● Meeting & Event Planning: Set-up, Catering & Scheduling
● Onboarding new loan officers
● Manage Loan Officer CRMs
● Computer set-up
● Basic loan prep/ set-up : gather need documentation, prep loan for opening Education:
MARCH 2015- APRIL 2015
Arizona Medical Training Institute, Mesa AZ
AUGUST 2008 - MAY 2012
Horizon High School, Scottsdale AZ
Contact this candidate