Customer Service Administrative Assistant

PROFESSIONAL SUMMARY

Experienced and dedicated professional with over 30 years of valuable

customer service, computer, and phone experience. Demonstrated expertise in processing invoices for more than 20 years, coupled with a solid background in finance spanning over a decade. Equipped with the necessary skills and knowledge to excel in the role of a Business Services Specialist. Well-prepared to tackle any challenges that come my way. Track record includes enhancing business operations and driving process improvements, consistently delivering exceptional results in fast-paced environments. Renowned for collaborative approach and ability to think analytically, adept at problem-solving and finding effective solutions.

WORK HISTORY

Administrative Assistant III, 12/2022 to 10/2024

City of Loveland - Loveland, CO

Business Services Representative, 05/2016 to 12/2022 City of Loveland - Loveland, CO

CONTACT

Address: Berthoud, Colorado 80513

Phone: 970-***-****

Email: ***********@*****.***

SKILLS

KELLEY STRUTHERS

• Company Overview: Building Division for City of Loveland

• Direct contact with customers in person and on the phone

• Construction Advisory Board Secretary

Enhanced customer satisfaction with efficient communication and problem-solving techniques.

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Reconciled daily payments and Contractor License payments and sent to accounting

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• Business Services Professional for Building Division

• Direct contact with customers in person and on the phone

• Processed permit payments and completed Contractor Licenses

• Construction Advisory Board Secretary

Reconciled daily payments and Contractor License payments and sent to accounting

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• Investigated and resolved customer inquiries and complaints quickly. Company Overview: Public Works Division for City of Loveland - Streets and Solid Waste Divisions, Engineering and Stormwater

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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• Administrative and Office Support

• Data Analytics

• Teamwork and Collaboration

• Customer Service

• Problem-solving skills

• Multitasking

• Reliability

• Microsoft Office

• Data Entry

• Call center experience

• Task Prioritization

• Money handling abilities

Accounting Clerk, 04/2014 to 05/2016

Loveland Ford - Loveland, CO

EDUCATION

High School Diploma, 06/1987

Pomona High School - Arvada

GPA: 3.8

• Direct contact with customers on phone and in person Boosted team morale by consistently recognizing colleagues' contributions and achievements.

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Handled a large call volume while maintaining high standard of Customer Service

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• Shining Star Group Award in 2018

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Entered all new vehicles in the accounting system

• Filed vehicle paperwork

• Entered car deals into accounting system

• Verified vendor invoices and entered in accounting system for payment Processed payoffs on traded vehicles and sent overnight to assure timely arrival of title

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• Processed payments for titles

• Input high volume of monthly invoices with consistent accuracy. Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.

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• Entered figures using 10-key calculator to compute data quickly.

• Maintained accounting records utilizing in-house and client systems.

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