Customer Service 0 5

Connie Garay

*************@*****.*** 210-***-****

WORK HISTORY

Customer Service at i2c

April 2022 - February 2025 (3 Years)

I assist customers with debt cards for Social Security. Update information issued or close out cards. I assisted them with transactions, balance, sent out statements. File and email out forms for disputes.

Transaction Processing Representive at BCForward

April 2021 - September 2021 (0.5 Year)

I processed claims form for Medicade (TMPH). I entered all the data to the system. Rejected some of claims and transferred to another area where they would process themselves. Customer Service at Tri-Starr Personnel

January 2020 - June 2020 (0.5 Year)

Assisted customers with online banking. I helped them set-up new accounts and old accounts. I unlocked their accounts and reset passwords. Gave balance and reviewed their transactions. Customer Service Specialist at Aerotek SSFCU

September 2018 - March 2019 (0.5 Year)

Incoming calls for customer accounts assisted with account balance, transactions, transfer funds to different accounts. Sent out statements, fax applications, assisted them updating the account. Assisted on all aspects on the account including terms on their new CD wire transfers. Assisted on the online banking. Assisted customers with questions. Assisted customers with a warm and professional attitude.

Loan Servicing Specialist at S3 Strategic Management USAA Bank March 2015 - August 2016 (1.5 Years)

Process Loans for Auto and Cash loans also renew. Contact Auto Dealership personal, to verify correct amounts on the Loans. Ensure the dealership has the auto titles on file for processing. Contact the members if more information is needed. Send out Third Party Pledge to add additional member to the loan. Contact the underwriter if amounts went over the Loan to Value. Customer Service Representative at ACS Xerox

September 2009 - December 2015 (6.5 Years)

Assist customers with child support payments. Inquire if payment were received. Assisting customers regarding their past due payments. Updated the customer information. Processed Texas debit cards and replace canceled lost or stolen debit cards. Review customer s transactions send out statements. Handle escalated calls accordingly and transfer calls to Texas Attorney General.

Customer Service Representative at Conn s Credit Company September 2008 - September 2009 (1.5 Years)

Received inbound and outbound calls to customers. Calls were based on an dialer system. Responsible to assist customers in regarding billing and repair service Collections on a 60-day bucket of delinquent accounts. Negotiate payments arrangements. Processed payments and updated customer information.

Billing Customer Service at Apex Systems

April 2007 - September 2008 (1.5 Years)

Answering incoming calls from customers regarding their billing. Updated their account information and verified all information. Make changes if needed, process payments, resolve customers complaints.

Data Entry Clerk at Trinity Staffing San Antonio Aerospace January 2001 - April 2007 (6.5 Years)

Data entry for all Aircraft work maintenance. • Keeping track of all supplies and tools for the mechanics. In charge in controlling all inventory Control. EDUCATION

Edison High School - High School

Graduated 1970-01-01

SKILLS

Microsoft Excel, To complete

Underwriting, To complete

Multilingualism, To complete

Billing, To complete

Strategic Management, To complete

Call Centers, To complete

Social Work, To complete

Claim Processing, To complete

Customer Service, To complete

Data Entry, To complete

English, To complete

Spanish, To complete

Sales, To complete

Integrated Circuits, To complete

Loans, To complete

Loan Servicing, To complete

Loan-To-Value Ratios, To complete

Mechanical Engineering, To complete

Maintenance, To complete

Professional Attitude, To complete

Stock Control, To complete

Aerospace Industries, To complete

LANGUAGES

Spanish, Native/Bilingual

English, Advanced

SOCIAL NETWORKS

Other, https://share.indeedassessments.com/share_assignment/jmqcwbazdeaqhfsz,https:

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