Customer Service High School
Resume:
Johnny Copes
Dover DE **904
Email: ******@*************.***
Education
High School Diploma
Sanitation Certification
Bartender Certification
SERV safe Food Handler Certification
Contract Administration Certification
HIPAA Refresher Workshop Certification
DHSS Diversity & Teamwork Certification
DHSS Fostering Customer Service Certification
Heart saver CPR AED Certification
Drama Free Teams Workshop for Supervisors Certification
Introduction to Incident Command System, ICS-100 Certification
Experience
Housekeeping Director
Bay Terrace Rehabilitation & Health Center
April 2023- present
Responsible for maintaining a clean facility.
Interview and oversee training of new employees.
Maintain employee schedules and assignments.
Order all supplies for housekeeping and laundry.
Maintain all equipment and make sure they are working properly.
Manage day to day functions and staff needs.
Investigate and document to resolve complaints from resident/staff associated with the housekeeping responsibilities.
Director of Housekeeping
Washington College
June 2022-April 2023
Responsible for maintaining clean facilities.
Interview and train new employees.
Maintain employee schedules and observe assignments.
Develop and maintain specific new employee orientation and training program specific to the staff in the housekeeping department.
Maintain all equipment and make sure they are working properly.
Manage day to day activity, function and staff needs to provide a safe environment.
Place orders for all housekeeping supplies. Responsible for inventory.
Custodial Superintendent
DE Veterans Home
July 2018-June 2022
Responsible for maintaining a clean facility.
Recruit and hire knowledgeable staff.
Maintain employee schedules and assignments.
Maintain supplies and ensure equipment is in working order.
Maintain all equipment and make sure they are working properly.
Manage day to day activity, function and staff needs of the custodial department to provide a physical environment that is safe, functional, sanitary, and comfortable.
Assign, delegate, evaluate and control the workload of the department to meet or exceed the necessary function of the custodial staff.
Ensure all daily, weekly, and monthly facility cleanliness checks are complete and documented as required.
Follow all Life Safety codes published by the National Fire Protection Association (NFPA).
Develop and maintain a specific new employee orientation/training program for the custodial department.
Housekeeping Supervisor
DHSS
Delaware Hospital for the Chronically Ill
December 2016-July 2018
Maintain clean facilities.
Plan, assign, evaluate and oversee staff in custodial activities.
Maintain supplies and make sure equipment is in working order.
Maintain all necessary records and files reports.
Knowledge of understanding housekeeping budgets.
Housekeeper
DHSS
Stockley Center
August 2015-December 2016
Responsible for cleaning assigned units daily.
Keep inventory of supplies and report shortages to supervisor for replenishment.
Contact this candidate