Operations assistant (Recruitment and administrative support)

SANDHYA VIJAYAKUMAR

Bolton, United Kingdom ************@*****.*** +44-777**-***** LinkedIn

Visa Details : Dependent Visa valid until May 2027 Eligible for ILR from March 202 PROFESSIONAL SUMMARY

Results-driven Operations and Data Associate with expertise in operations support, data management, and process optimization. Skilled in Power BI, SQL, ETL, Sage, and Excel (Pivot Tables, VLOOKUPs, Macros). Proficient in full-cycle recruitment, HR operations, and payroll processing using tools like Workday, BambooHR, and Sage. Experienced in data analysis and reporting, delivering actionable insights for decision-making. Strong background in fleet management, compliance (GDPR, DVLA), and CCTV data analysis. Adept at process optimization, Agile methodologies, and stakeholder management to drive business efficiency. PROFESSIONAL EXPERIENCE

Operations Assistant (Recruitment & administrative support) Diamond Bus North West Bolton, UK Mar 2022 – Present HR & Recruitment Support:

● Assisted HR in full-cycle recruitment, including job postings, resume screening, interview coordination, candidate communication and drug testing.

● Utilized Applicant Tracking Systems (ATS) Workday to update and track candidate pipelines.

● Conducted pre-screening calls and candidate outreach via LinkedIn, email, and phone, improving applicant engagement by 30%.

● Managed job postings across LinkedIn, Naukri, Indeed, and internal career portals, increasing candidate applications.

● Processed employee onboarding documents, verified credentials, and maintained records in HRIS systems (BambooHR, SAP SuccessFactors)

● Assisted HR with background verification, compliance checks, and contract generation, ensuring 100% policy adherence

Operations & Administrative Support:

● Managed internal and client communications via email, LinkedIn, and social media

(Hootsuite, Buffer) to support employer branding and recruitment efforts.

● Developed HR and operational reports using Power BI and Excel (Pivot Tables, VLOOKUPs, Macros), providing data-driven insights for workforce planning.

● Assisted in payroll processing, salary calculations, and benefits administration using Sage Payroll Software.

● Coordinated Operations Manager’s diary, handling scheduling, meeting logistics, and travel arrangements.

● Retrieved and analyzed CCTV data for compliance investigations using Centrad and CEIBA software, reducing security incidents by 35%.

● Ensured compliance with GDPR, DVLA regulations, and labor laws, mitigating legal risks and ensuring data security.

● Managed fleet operations, MOT scheduling, and vehicle maintenance tracking, ensuring 100% regulatory compliance.

Senior Data Associate (Level-3)

Amazon Development Center Chennai, India Sep 2021 – Mar 2022

● Led training sessions for Data Associates.

● Assisted HR in the recruitment process by coordinating candidate selection and facilitating next-level interviews.

● Applied Scrum & Agile methodologies for project optimization.

● Managed ETL processes and used SQL/Azure SQL for data analysis.

● Worked closely with internal and external stakeholders, leveraging Microsoft Teams and Zoom to drive project success

● Monitored and reported KPIs & SLAs for performance tracking.

● Used Excel (Pivot Tables, Lookups, Macros) for reporting and analysis.

● Initiated process improvements for workflow efficiency Data Associate (Level-2)

Amazon Development Center Chennai, India Mar 2019 – Sep 2021

● Performed high-volume data annotation & analysis.

● Improved Alexa’s NLU & CX metrics through precise data handling.

● Consistently met SLAs, KPIs, and quality targets. Senior Associate

Enoah Solutions Pvt Ltd Chennai, India Jan 2018 – Mar 2019

● Handled international medical record retrieval while ensuring HIPAA compliance.

● Verified doctor/facility details for accuracy and processing Information Retrieval Officer

JUST DIAL Pvt Ltd Chennai, India Sep 2016 – Dec 2017

● Provided customer support via inbound calls while maintaining quality standards(ATT) HR Administrator

Estavia Infotech Chennai, India Mar 2016 – Sep 2017

● Managed HR operations, including payroll, recruitment, compliance, and employee relations.

SKILLS

Technical Skills:

● Data Analysis & BI Tools: Power BI, SQL, Azure SQL, ETL, Excel (Pivot Tables, VLOOKUPs, Macros)

● HR & Recruitment Tools: Workday, BambooHR, SAP SuccessFactors, Zoho Recruit

● Payroll & Accounting: Sage Payroll Software, Financial Reporting

● Project Management: Agile, Scrum, Workflow Optimization

● Fleet & Compliance Software: Freeway, omniDAS, Cameramatics, Ceiba

● CRM & Documentation: GDPR Compliance, Database Administration

● Social Media & Communication: Hootsuite, Buffer

● Collaboration Tools: Microsoft Teams, Zoom, Slack, Google Meet Soft Skills:

● Client Relations & Communication

● Process Optimization & Efficiency

● Compliance & Documentation Management

● Team Leadership & Staff Training

● Stakeholder management

CERTIFICATIONS & ACHIEVEMENTS

● SQL and RDBMS Certification

● Earned 18+ Recognition Awards at Amazon for outstanding performance

● Multiple customer handling appreciation certificates EDUCATION

Masters of Business Administration (MBA) - Human Resources 2016 - 2018 University of Madras, Chennai (India)

Bachelor of Engineering(B.E.) - Computer Science 2012 - 2016 Dhaanish Ahmed College of Engineering, Chennai (India)

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