Customer Service Computer Systems
Resume:
***********@*****.***
Badibanise
Mount Frere
5090
Skills
Computer systems Microsoft
word Microsoft excel Microsoft
powerpoint Outlook
Personal characteristics Time
management Effeciency Team
oriented Leadership skills
Empathy Accountability Attention
to detail
Data capturing Fast learner
Attention to detail
Character Reference
Mrs Mpaxa - "Department of
Education "
Education specialist / Mentor
Ms B Ngcobo - "CCI SOUTH
AFRICA "
Team manager
Mrs Mbalo - "Jolobe Primary
School "
School Principal
SINAZO LELETU METHUSI
Objective
As a driven and dedicated individual, I am eager to secure a challenging role within a dynamic and progressive organization. I seek a stimulating environment that fosters growth, innovation, and collaboration, allowing me to leverage my skills and expertise to drive success. With a strong academic foundation and a passion for excellence, I bring enthusiasm, commitment, and a results-driven mindset to the table. As a young professional, I am poised to make a meaningful impact, contributing to the advancement of organizational goals and objectives. Throughout my tenure, I pledge to uphold the highest standards of responsibility, communication, and teamwork, while demonstrating leadership capabilities when opportunities arise. I am confident that my energy, creativity, and work ethic will enable me to make a valuable contribution to a forward-thinking organization.
Experience
CCI SOUTH AFRICA
Customer service teleagent
Keep records of customer interactions and Transactions, recording details of enquiries, complaints and actions taken.
Resolve customer queries, billing complaints by
performing activities such as exchanging merchandise, refunds and bill adjustment.
Check to ensure that appropriate changes were made to resolve customer queries.
Contact customers in order to respond inquiries or notify of the claim investigation results and planned action djustments.
Determine charges for services requested, collect
deposits and other payments or even arrange
payments.
Review insurance policy terms and determine whether particular loss is covered.
Recommend improvements n products, packaging,
shipping, seevices or billing methods and procedures in order to prevent future problems.
Attending to. Complaints, resolving, responding to other complaints
1/12/2020 -
31/04/2021
15/01/2022
-
31/07/2022
02-2023 -
03-2023
04-2024 -
05-2024
2010
2012
Jolobe Primary school
Educator Assistant
Classroom management
Assist with Maths and NS class periods for grades 4,6 and 7 Set tests
Marking
Script reviews
Data capturing
St Marks Technical School
SGB teacher
Classroom management
Teach the following subjects and administrate lesson plans along with subject improvement plans for each grade Facilitate lessons
Setting tests and memos
Capture learner marks
Facilitate remidial lessons
Grade 8 and 9 EMS
Grade 8 and 9 Mathematics
Grade 8 life orientation
Jens Primary School
Student Teacher
Classroom management
Assist with Maths and NS class periods for grades 4,5 and6 Taught a number of lessons during my time at the school. Formulating Plans
Taught in remedial classes
Xoloxolo Primary School
Student Teacher
Classroom management
Assist with Maths and NS class periods for grades 4,5 and 6 Taught about 25 lessons in a collective, divided into English First Additional language,Mathematics and Natural Sciences and Technology
Formulate all lesson plans for the period.
Education
Butterworth High School
Matric
12
Regent Business School
Higher Certificate in Business Management
2017
2020
currently
4th year
with 4
modules
Rosebank College
Diploma in Commerce in Marketing Management
University of South African
Higher Certificate in Education
University of South Africa
Bachelor of Education:Intermediate Phase
Contact this candidate