Business Analyst Senior
Resume:
Michael J. Werdin
New Freedom, Pa 17349
*********@*****.***
https://www.linkedin.com/in/steelmanmjw
Professional Profile
Business Analyst with over 20 years of information technology project experience. Experienced in working within Agile and Waterfall methodologies. Extensive experience working with customers/stakeholders throughout I.T. project lifecycles. Specific experience with troubleshooting project gaps, requirements gathering, customer liaison work, and reducing the impact of project pain points. Very experienced with document creation such as traceability matrices, workflow diagrams, and security standardization documents. Currently, I hold a Public Trust Security Clearance.
Technical Skills
Microsoft Office / Windows 10 (Excel–Visio, PPT, MS Project)
SQL - Moderate ability to review code
Methodologies: Waterfall, SDLC, Agile Scrum, JAD, RAD and Kanban
JIRA & Confluence – Agile tools – comfortable in all aspects of these two applications
Tenable - security center plus
VersionOne - Agile tool
MS Teams & Office 365 - SharePoint
Waterfall/Agile Methodologies
Auto Tester – Automated testing tool
Service Now – familiar with set up and use
Education
Masters of Applied Information Technology & System Management
Towson University Graduate Computer Science Program 2009
Business Information Systems
Bachelor of Science Degree, Stevenson University 2001
Certifications
ITIL Foundations Certified – 2010 APM Group
ISO-9000-9002 Certified Internal Auditor - EMG
Scrum Master I & II Certification – 2022
TechnoGen L.L.C. (Remote) Nov 2023 – Current
Senior Technical Business Analyst
Lead Business/Technical Analyst for the Health Resources and Services Administration as a contractor.
(HRSA) contract that entailed O&M efforts for project development, testing system updates, and deploying software updates to modernize multiple applications under the HRSA umbrella.
Facilitated new application enhancements for Service Now I.T. Service Management, (ITSM) and Customer Service Management (CSM) to optimize user experience while using Service Now. Through this effort, the team focused on the icons needed for the most commonly used Service Now tools.
Provided updates and new formatting for DocuSign templates that customers used for system documentation.
Assisted team in creating new dashboards for customer use working with UX/UI teams.
Performed gap analysis of requirements to advise customers what else should be added and tracked.
Provided team leader oversight, process mapping, and direction to the technical team regarding security control certification.
Created governance documents, contingency plans, Business Requirement Documents, and SOP’s for Service Now implementation releases.
Conducted ServiceNow security updates needed for deployment efforts and compliance policies defined using Tenant.
oAssisted developers in ServiceNow implementation of two-factor authentication, and single sign-on through Active Directory OKTA.
Created several workflow documents for the Service Now support processes, workflow diagrams, and contingency notification processes. This insures ITIL framework is applied.
Working closely with the Security Team to ensure NIST-800 (FISMA) security control compliance for annual audit by the federal government.
Responsible for clarifying customer requirements, scheduling timeline needs, and support for project resources regarding development, testing, and security.
Served as subject matter expert in discussions on strategy, plans, and processes throughout
the project.
oDuties included; helping developers gain understanding of tasks, tester focuses, and quality assurance to
implement upgrades and review them with customers before deployment.
oRun project in accordance with project management life cycle (PMLC) and the systems development life cycle (SDLC) in accelerated project efforts
Responsibilities included collaborating using SharePoint with developers, testers, security, and quality assurance to implement upgrades and review them with customers before deployment to customer systems.
Developed roadmaps and reports for customers that advise where the project stands on deliverables and timelines, and drove project progress communications to both teams and customers.
Verified that requirements were presented correctly within the SQL documentation from developers.
Conducted scrum meetings and project team report meetings for customer awareness.
Concept Solutions L.L.C. (Remote) March 2018 – November 2023
Senior Application Business Analyst
Lead Business Analyst for a federal government project for an FAA program called, NOTAMs. (Notice to All Airmen) as a system matter expert for Federal Aviation Administration software agile enhancements for critical systems for air traffic controllers to communicate the conditions of runways to air traffic management.
Team lead for developers and testers to successfully deploy two releases on time and ensured all O&M efforts.
Conducted Sprint Retrospectives meetings that helped to discuss results, and to improve the process.
Managed multiple team Scrum Ceremonies with the Agile team.
Conducted sprint planning, backlog grooming, and schedule discussions.
Coordinated reviews and sign-off of test cases, involving oversight of the traceability matrix to ensure 100%
requirement coverage.
Conducted extensive NIST – 800 series, (falls under FISMA Security Controls Compliance) for annual audit from the federal government, focusing on AU control families to PL control families specifically.
Worked with customers conducting acceptance testing, and performing functionality testing of new systems.
Assisting technically in training and coaching professionals, technical staff, and customers of new functionality.
Created and assigned user stories and tasks in JIRA.
Managed project tools, using Confluence for requirement traceability and VRTM, and created reports for upper management.
Served as subject matter expert in discussions on strategy, plans, and processes throughout
the project.
oDuties included; collaborating with developers, testers, and quality assurance to
implement upgrades and review them with customers before deployment to their systems.
Responsibilities included collaborating with developers, testers, security, and quality assurance to implement upgrades and review them with customers before deployment to their systems.
Translated requirements into derived requirements (further detailed breakdown) which highlights and improves requirement understanding to developers and improved understanding of the customer's own needs for the entire team.
Created user stories boards (VISIO) and detailed descriptions within the stories for developers and testers. This takes learning the process and understanding where shortfalls might occur.
Coached customers in the Agile process because the FAA operates on a split of, Waterfall and Agile methodologies project-wise.
Assisted in developing comprehensive change management efforts to present to customers.
Assisted developers (using Sharepoint and other tools) with troubleshooting development matters and helping in communication between the team and customers.
Verified that requirements were presented correctly within the SQL documentation from developers.
Presented PowerPoint displayed sprint accomplishments to the customer (FAA).
Department of Environmental Protection PA August 2017- March 2018
Senior Business Analyst
Lead Business Analyst for deployment of Apple iPad software that coordinated inspection data for Pennsylvania mining, gas, and oil operations. Worked closely with customers and developers to gather requirements and understand customer needs and concerns unique to the industry. This communication effort helped with customer buy-in.
Using Agile Methodology gathered project requirements by meeting with key stakeholders to annotate functional, system, and technical requirements.
Using Version 1 Agile tool and Sharepoint - scheduled team duties in sprint formats that list stories/tasks and identified owners.
Conducted daily follow-up meetings to ensure project stories and tasks were completed on time. The meetings identified issues and discussed solutions for anything that hindered the project.
Worked with project developers to validate customer requirement updates and newly found needs were understood and clearly identified.
Developed high-level understanding of developer methods ensuring proper capturing of requirement details for their use.
Created project documents to include; workflow documents, requirements, user input documents, guided feedback and backlog listings.
Developed training curriculums and conducted formal training sessions covering assigned systems modules.
Worked extensively with UX/UI team to create user dashboards and customer functionality needs.
Assisted in software testing of the application with constant review of scenarios to ensure accuracy and quality in testing.
Mainstay Information Solutions, Arlington, VA July 2016 - August 2017
Senior Business Analyst
Lead Business Analyst/Project Manager for a complex project pertaining to a childcare application for the U.S. Government using a hybrid of Agile and Waterfall methodology.
Communicated deliverable requests to offshore teams and state-side teams. Reducing wait times between offshore and state-side teams by 20% through VRTM.
Oversaw a project team including; programmers, analysts, and testers in breaking down project priorities between daily and long-term deliverables. This offered a simpler way of understanding project requirements.
Developed metrics to identify and track project risks. Directed project team to help mitigate impacts to the project. This effort resulted in quicker responses to project issues.
Responsibilities included collaborating with developers, testers, and quality assurance to implement upgrades and review them with customers prior to deployment to their systems.
Requirements gathering and collaboration with customers to define and better understand complex and specified project requirements needs. This effort required having to explain to the customer what it was they needed which wasn’t identified earlier in the project documentation.
Worked with UI team to develop portal desktop deliveries.
In the translation of requirements, there were opportunities to point out to the customer better ways to accomplish what they were asking for. In Joint Application Development sessions, improvement points were discussed.
Assisted in the creation of database codes of instructions for the application being built.
Highmark Health, Camp Hill, PA November 2014 - July 2016
Senior Business Technical Analyst
Collaborated with business development teams as product owner to convey business requirements, project specifications, business case development, cost sheet analysis, and data source involvement. Using this information, storyboards, timelines, and project goals were developed.
Translates business needs into clearly defined and documented detailed requirements, functional designs, and system supplemental specifications for new applications.
Analyzed change requests/enhancements in existing applications to help in keeping project deployments on time.
Reduced potential project risks by analyzing data to determine business problems, trends, and opportunities for process improvements, which has saved costs and assisted in keeping projects on schedule.
Responsible for testing developer fixes and providing root cause analysis and corrective action plans.
Responsible for identifying and documenting potential risks and defects. Lead team efforts in defect validation and collaborative resolution.
For smaller projects and initiatives accountable for resource allocation. Accountable to provide project status back to the appropriate upper management group and customer.
Coordinated Agile framework meetings to update sprint status and identify new needs or concerns.
Highmark Health, Camp Hill, PA July 2011 - November 2014
Senior Quality Analyst & Software Systems Testing Coordinator
Coordinated with project teams to understand the requirements and handoffs/dependencies for the project – this usually meant conferring with those involved and monitoring progress.
Ensured traceability between all requirements and test cases so the project had total testing coverage on all requirements and workflow understandings – This reduced potential communication and scheduling issues.
Ensured the testing schedule allowed enough time to do all phases/stages of testing required for the project – reviewed schedule tools with team members daily leading to over 90% on-time testing.
Worked with the project team to identify what test data/inputs were needed for various test phases, monitored the progress of testers, and validated their test results.
Worked extensively on technical matching of software systems throughout software/hardware deployments, so they could communicate proper information to users and those monitoring systems.
Created test plans, and test cases for Functional, Regression, and End to End testing.
Created and verified Use Cases for the project team.
Avoided cost overruns and reduced errors by raising quality issues and risks throughout the project lifecycles during collaboration efforts.
Ensured that customer needs were addressed through requirements verification and step-by-step follow-ups on progress to customer. This created much better team communication.
Trained other Quality Analysts/Coordinators with selected topics assigned to all QCs to share knowledge, which helped our area obtain bonuses for achieving department goals.
WellSpan Health, York, PA February 2006 - March 2011
Quality Analyst & Software Systems Testing Coordinator
Facilitated testing team’s activities such as test scripts, testing plans, and business requirements for project goals.
Assured quality aspects of projects were carried out according to the project plan. Conducting meetings with stakeholders on project goals, constraints, and progress which reduced speculation and missed opportunities. Assisted in discussions to rectify any project requirement not developing efficiently.
Participated in quality assurance processes to maintain standards from company practices and policies.
Develop and maintain test scenarios, test scripts, test workflows, and other test documentation for project teams.
Facilitate meetings with key project personnel to organize change management efforts.
Member to several core groups to advise on quality standards and project methodologies followed by WellSpan.
Trained users on staff in a classroom setting on the use of the software being deployed. Trained leadership and support staff.
Created workbooks and manuals to support training sessions conducted.
Member of the change management team for two years. For one year, I oversaw this team.
Additional Information:
Clearance- Public Trust
U.S. Army Veteran of active duty & National Guard - Military Police Officer (Sergeant)
Graduate of Army National Guard Sergeant Leadership School
Former CJIS/NCIC Trainer for the State of Maryland DOC
Member of the New Freedom Lions Club
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