Customer Service Front Desk

Sara Myles

**** ********* **, *******, ****** States, 32725, 386-***-****, ***********@*****.***

Professional summary

Customer service representative with a strong track record of exceeding performance metrics and implementing process improvements to enhance call handling efficiency. Demonstrates expertise in analyzing call data to optimize resource allocation and improve response times. Possesses skills in customer service, inventory management, and staff development, with a proven ability to drive membership growth and foster a supportive environment in previous roles. Employment history

Manager, Apr 2019 - Sep 2020

GNC, Sanford

Front desk, Jan 2021 - Aug 2021

Esporta, Lake Mary, FL

Personal trainer, Aug 2021 - Aug 2022

Esporta, Lake Mary

Nutritional Service, Aug 2022 - Jul 2023

Advent Health

Personal Trainer Sales Director, Aug 2023 - Dec 2023 Esporta, Conway

Spearheaded new product placement strategies at GNC, boosting visibility and sales. Developed creative solutions to optimize inventory management.

Fostered strong team dynamics at GNC, improving staff retention and productivity. Cultivated partnerships with suppliers to ensure product quality and availability.

Analyzed market trends and customer preferences at GNC, informing data-driven decisions. Optimized store performance through meticulous sales data evaluation.

Mentored and developed staff at GNC, enhancing team skills and career growth. Created a positive work environment, leading to improved customer service.

Welcomed guests, managed memberships, and resolved inquiries at Esporta's front desk. Streamlined check-in process, enhancing customer satisfaction.

Maintained accurate member records and handled financial transactions with precision. Ensured compliance with gym policies and safety regulations.

Provided exceptional customer service, addressing member concerns and offering tailored solutions. Contributed to positive gym atmosphere.

Optimized front desk operations, enhancing member experience and streamlining check-in processes. Resolved inquiries promptly, contributing to high customer satisfaction. Designed personalized fitness programs, boosting client retention and achieving notable improvements in strength and endurance for diverse clientele.

Implemented innovative training techniques, leading to measurable progress in clients' fitness goals and increased gym membership renewals.

Provided motivational coaching and nutritional guidance, empowering clients to adopt healthier lifestyles and surpass their fitness objectives.

Conducted comprehensive fitness assessments, tailoring exercise regimens to individual needs and tracking progress for optimal results.

Led sales strategy for personal training services, driving revenue growth and client retention. Implemented targeted marketing campaigns, resulting in substantial increase in new memberships. Fostered strong relationships with trainers and clients, creating a supportive gym environment. Organized team-building activities, improving staff morale and productivity. Spearheaded sales initiatives for personal training services, boosting revenue and client retention. Launched targeted campaigns, significantly expanding membership base.

Optimized sales processes, leading to substantial increase in personal training subscriptions. Implemented performance metrics, driving continuous improvement in team productivity. Pioneered holistic approach to fitness sales, integrating nutrition and lifestyle coaching. Transformed client experience, setting new industry standards for comprehensive wellness programs. Customer service representative, Jan 2024 - Oct 2024 Alorica, Lake Mary

Skills

Customer Service (Expert), Inventory Management, Staff Development, Training Programs, Performance Metrics, Financial Reporting, Membership Management, Staff Scheduling, Membership Growth, Vendor Relations, Multitasking, Organizational Skills.

Courses

IT support fundamentals, Jan 2024 - May 2024

Google coursea

Consistently met and exceeded performance metrics. Identified and implemented process improvements, leading to increased efficiency in call handling.

Analyzed call data to identify trends, providing actionable insights that led to optimized resource allocation and improved response times.

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