Customer Service High School

JEFFREY D. BAILEY

Rockford, IL ***** 815-***-**** *********@*****.*** WWW: Bold Profile

Professional Summary

Vested Interest in using creative talents, leadership skills and innovative concepts to produce systems and programs that will impact, and accomplish organizations specific objectives, communications,sustainability, grow revenues, build brand, and create market message.

Skills

Team Player

Marketing

Communication

Strategic Development

Issue/Conflict Resolution

Customer Service

Analytical/Assessment Evaluation

Creative

Industrious

Entrepreneurial mindset

Advocate

Active Listener

Relationship Builder

Innovative

Work History

Sales 07/2023 to Current

Sales Force Inc – South Carolina

Marketing energy products/services to businesses

Established consultative selling third party services Performed assessment,reviewing bills to determine consumption Working with business owners

50/daily prospect cold calling

Follow up with prospective customers

Evaluate and assessing energy consumption of both natural gas -electricity. Provide overview of energy deregulation

Daily sales meetings

Covering expansive regional territory

Technical Consultant 01/2020 to 06/2023

Rob And Rocky – Rockford, IL

Arranged student business tours exposing to different career options Collaboration,created system and program aimed at high school students 9-12th grades Organized schedule tours to visit businesses

Discussed importance of mentor students relationship Recommended network with students to secure internships Established communication with academy student counselor discussing ideas and innovate concepts for education attainment

Active advocate for students

Participated in student career workshops

Membership Development Executive 10/2019 to 11/2023 Rockford Chamber of Commerce – Rockford,Il

Skilled at working independently and collaboratively in team environment Self-motivated, with strong sense of personal responsibility Proven ability to learn quickly and adapt to new situations Worked well in team setting, providing support and guidance Worked effectively in fast-paced environments

Managed time efficiently in order to complete all tasks within deadlines Demonstrated respect, friendliness and willingness to help wherever needed Excellent communication skills, both verbal and written Passionate about learning and committed to continual improvement Strengthened communication skills through regular interactions with others Organized and detail-oriented with strong work ethic Adaptable and proficient in learning new concepts quickly and efficiently Cultivated interpersonal skills by building positive relationships with others Managed over 50 prospect calls daily

Sales Associate 01/2019 to 10/2019

Macy's

Provided retail sales and customer service to Macy's clients. Program Director 03/2018 to 04/2018

JEA Sr. Living

Developed activities and various programs for (40) memory care residents in secured environment Managed (2) part time program assistants, trained staff in memory care philosophy and techniques, recruited high school and college student volunteers

Implemented use of social media tools to communicate with family members Created monthly activity calendar using illustrates application Collaborated with sales-marketing on admissions to increase census Diligently engaged with clinical staff participating in residents' pre-admissions assessment Alz co-facilitator for support groups listening, sharing trend's, and medical research information,Brookdale Sr Living Clair Bridge Coordinator 01/2014 to 03/2018

Brookdale Sr. Living – Cleveland, Heights And Stow,Oh. Promoted from part-time to full time manager learning basic memory policy, procedures, and programs Implemented signature structured daily path model for residents' activities Trained CAN-clinical staff, recruited volunteers, fostered community partnerships with universities, business and high schools to educate about neurological disease Facilitated UADC (Understanding Alz Dementia Care), engaged with CCR monthly meetings, implemented B.E.S.T (Brookdale Excellence Standard Tools) for quality and state regulators

Communicated with residents POA's

Active with public health agencies

Developed Alz dementia education series for staff, family support Alz walk committee member, co-facilitator Alz support group Leisurecare acquired Brookdale community 4th quarter Project Technical Consultant 09/2013 to 12/2017

APB & Associate – Cleveland, OH

Recruited team of SME in discipline construction fields Created CCI(Construction Collaborative Initiative) Community outreach on major projects

Monitored subcontractor and workforce participation Conduct matchmaker events between prime - subs

Generated new revenue stream for consultant

Participated in weekly project meeting with trades to ensure progress Concept enabled consultant to secure new projects in healthcare,private university, and corporate entities Impacted $1B capital investment healthcare project created new mentor-protege partnerships. Wrote, updated and maintained project documentation. Communicated project updates to stakeholders at all levels. Updated customers and senior leaders on progress and roadblocks. Sales/Project Manager 12/1997 to 01/2014

Wake Forest Contractors – Shaker Heights,Oh

Handled customer relations issues, enabling quick resolution, and client satisfaction. Resolved customer issues quickly to close deals and boost client satisfaction. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Co-Founder/Partner/Business Development Executive 12/1997 to 01/2014 WF Group/Urban Fusion – Shaker Heights,Oh

Co-founder of start-up real estate construction development company Developed, implemented strategic marketing plan that yielded over $5M revenues, $60M aggregate contract sales Generated new revenue stream over $500K

Market expansion into Columbus Ohio and Washington Established and maintained highly effective relationships with clients and industry partners to drive growth. Communicated directly with customers and partners to build strong business networks and relationships. Identified business development challenges and customer concerns for proactive resolution. Implemented innovative business development strategies to increase customer base and expand market share. Networked with other businesses and customers to increase sales opportunities and contacts. Established foundational processes for business operations. Developed marketing materials and campaigns to boost brand awareness and customer engagement. Education

Bachelor of Science: Business Mgmt Admin Expected in 05/2026 Rockford University - Rockford, IL

Affliations

Appointed by Mayor to City Council July 10th,2023

NICNE Board Member- 2023

Region 1 Planning Council-Resiliency Climate Forum- 2023 ComED CoF (Community of Future) Advisor Committee- 2021 FEC (Financial Empowerment Center) Committee-2021

Sustain Rockford Board Member-2019

TIF (Tax Incentive Financing) Committee-2020

Greater Rockford League of Women Voters

Member-2023

RPS (Rockford Public Schools)#205 Advisor Curriculum Committee-2022

Contact this candidate