Client Services General Office, Admin Clerk, Data Capture

NYAMEKA NORAWUZA’S CV

** ********* ****, **** *******'s Town, 5600

076-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated administrative clerk with a proven track record and ability to capture data for new applications or cases. Keep filing and maintaining manual and digital filing systems. Compile and record weekly and monthly statistics. Render administrative services to the unit. Communicate with clients for verification of data. Capture and issue communication letters.

I am able to perform clerical information processing tasks and activities associated with the update and maintenance of Store Operations records and registers. The Ad to attend to general office applications with respect to the provision of routine procedural information

WORK EXPERIENCE

Data Capturer Admin Clerk

Maternal, Adolescent, and Child Health Institute, East London BCM May 2020 – Jan 2025

• Proficient in data capture, monitoring, and evaluation using Tier.Net and DHIS Web.

• Skilled in advanced Microsoft Excel, including data disintegration and spreadsheet management.

• Demonstrated knowledge of clinical and public health aspects of TB and HIV/AIDS.

• Juggled multiple projects while maintaining high attention to detail and quality assurance.

• Monitored and recorded new patient data, followed up with LTFU, and compiled daily/monthly statistics.

• Established and maintained relationships with Department of Health stakeholders to influence data quality decisions.

Service Agent

South African Revenue Service (SARS), East London

Jul 2015 - Oct 2018

• Functioned as the initial point of contact for clients, addressing various inquiries and registering new taxpayers.

• Processed and captured income tax returns, updated taxpayer statuses, and issued tax clearance certificates.

• Achieved contractual performance levels while adhering to SARS policies and code of conduct.

Debt Management Team Member

South African Revenue Service (SARS), East London

• Contacted clients regarding outstanding revenue, managed deferred payment arrangements, and issued Final Demands.

• Negotiated payment terms, issued Third Party payment appointments, and processed officers of compromise.

• Filed judgments and handled Writs, effectively managing complex debt portfolios.

Tracing Clerk

South African Revenue Service (SARS), East London

• Investigated and updated taxpayer records, processed correspondence, and traced clients using various systems.

• Ensured accurate client information and reissued correspondence to correct details as needed.

EDUCATION AND QUALIFICATIONS

• Diploma in Travel and Community Tourism

Damelin College Sep 2007 - Feb 2012

• Diploma in Computer Skills

Stanford College Mar 2003 - Aug 2007

• Matric Certificate

St. Matthew's High School 1999

SKILLS

• Technical Skills: Advanced MS Office, data entry and management, DHIS Web, Tier.Net and all SARS systems used for filing Tax returns.

• Soft Skills: Effective communication, collaborative teamwork, adaptability, and diligence

• Languages: Proficient in English, isiZulu and IsiXhosa REFERENCES

• Ms N. Nkantyo Nurse Advisor, MatCH NGO 083-***-****

• Ms V. Xabadiya Line Manager, MatCH NGO 073-***-****

• Ms P. Somlota Line Manager, MatCH NGO 065-***-****

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