Property Management P E
Resume:
M A R MA I A A R N O L D
R E G I O N A L P R O P E R T Y S U P E R V I S O R
C O N T A C T
******************@*****.***
Inglewood CA 90302
WESTWOOD COLLEGE
BACHELORS DEGREE
Visual Communication
2002 - 2005
E D U C A T I O N
S K I L L S
Core Property Management Skills:
Property Management
Leasing
Rentals
Home Inspections
Property Maintenance
Budgeting
Legal (related to property
management)
Operational and Administrative
Interpersonal and Leadership Skills:
Interpersonal Skills
Presentation/Verbal Skills
Team Lead/Manager
Coaching
Technical and Creative Skills:
AppFolio
Rent Manager
Adobe Photoshop
Graphic Design
Brand Marketing
Storyboards
Photography
P R O F I L E S U MMARY
Seasoned Regional Property Supervisor with 19 years of experience successfully managing multi-property portfolios. Proven track record in driving operational efficiency, ensuring tenant satisfaction, and maximizing property value. Demonstrated leadership skills in coaching teams, fostering strong interpersonal relationships, and effectively communicating with stakeholders.
WORK E X P E R I E N C E
B&G Realty LLC, 2020 - PRESENT
Regional Property Supervisor
Apartment Association of Greater Los Angeles 2018-2020 Liaison - Supervisor
Oversight and Operations: Successfully managed a portfolio of over 300 units, ensuring efficient operations and optimal performance. Maintenance Management: Led a dedicated maintenance team, effectively delegating tasks and coordinating timely repairs and turnarounds.
Tenant Relations: Cultivated strong relationships with tenants, fostering a positive living environment and addressing concerns promptly.
Property Inspections: Conducted regular inspections of communal areas, identifying maintenance needs and ensuring compliance with city and fire codes.
Administrative Duties: Coordinated showings, handled move-in processes, and obtained necessary permits from local authorities. Oversight and Operations: Demonstrated hands-on experience managing a 50-unit building, providing direct oversight and addressing tenant needs.
Tenant Support: Provided comprehensive tenant support, including handling lockouts and ensuring timely attendance at court dates. Member Services: Provided exceptional customer service to members and guests, fostering strong relationships and promoting the association's value.
Industry Knowledge: Stayed up-to-date on California laws and regulations pertaining to rental, leasing, inspection, and maintenance of multi-family properties.
Member Retention: Contributed to member retention through outstanding customer service and proactive support. Communication Skills: Demonstrated excellent communication skills and the ability to remain calm under pressure.
Rapid Advancement: Promoted to Supervisor of the liaison staff within four months of joining the organization, demonstrating exceptional performance and leadership potential.
S K I L L S
Merchant Skills:
Sales
Revenue/Sales Reporting
Operations
Office Management
Coaching
Customer Support/Service
Typing
Retail
Procedure Implementation
Time Management
Editing
Detail Oriented
Store Opening/Closing
Inventory Levels
Customer Experience
Business Skills
English: Fluent
Spanish: Fluent
L A N G U A G E S
Williams Sonoma 2007- PRESENT
Assistant Manager / Sales Captain
B&G Realty LLC - Los Angeles CA 2005 - 2016
Property Manager
Customer Service Leadership: Served as a role model, providing exceptional customer service and coaching staff to achieve World Class Service standards.
Sales and Training: Utilized guest and training resources to improve selling skills, drive sales, and achieve business goals. Team Development: Contributed to management meetings, offering suggestions for associate development, sales opportunities, and organizational improvements.
Operational Excellence: Effectively performed operational functions, including store openings/closings, register management, and inventory control.
People Management: Maintained a positive and respectful work environment, ensuring all associates were treated fairly in accordance with the People First Philosophy.
Recognition and Achievement: Nominated for Employee of the Month over 10 times, demonstrating exceptional performance and dedication to the company.
Property Management: Successfully managed a two-building portfolio with 16 units, overseeing all aspects of property operations.
Tenant Relations: Facilitated, maintained, and enforced lease agreements, resolving tenant disputes and ensuring a positive living environment.
Leasing and Marketing: Advertised and organized open houses, processed lease applications, and reviewed rental applications for approval.
Maintenance Oversight: Ensured timely maintenance issue resolution by coordinating with the supervisor and inspecting apartments for move-in/move-out readiness.
Community Management: Maintained a safe and secure community by walking grounds, addressing tenant concerns, and distributing community letters.
R E F E R E N C E S
B&G Realty LLC
Gloria Hatchard
Direct Supervisor
AAGLA
Diana Alcaraz
Office Manager
213-***-**** ext.301
Williams Sonoma
Andrea Reed
Direct Supervisor
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