Customer Service Exceptional
Resume:
Kimberly Lewis
****************@*****.*** 334-***-**** Dothan, AL
SUMMARY
Dedicated professional with 11 years of experience seeking a Customer Service Support role. Proven track record in delivering exceptional customer service, resolving issues, and maintaining high customer satisfaction across diverse industries. Skilled in call management, problem-solving, and handling customer interactions with expertise in both inbound and outbound calling.
WORK EXPERIENCE
Liveops Scottsdale, AZ
Independent Contractor Jan 2024 - Present
• Manage multiple client projects simultaneously, ensuring timely completion and maintaining high-quality deliverables.
• Deliver exceptional customer service by promptly addressing client inquiries and concerns.
• Utilize strong problem-solving skills to troubleshoot issues and provide effective solutions. TTEC/OPTUM RX Englewood, CO
CSR II Oct 2023 - Mar 2024
• Engaged with customers to understand their needs, resolve issues, and answer product-related questions, ensuring a high level of customer satisfaction.
• Maintained comprehensive records of customer interactions, transactions, comments, and complaints to support accurate reporting and analysis.
• Identified and addressed customer concerns by providing appropriate solutions, contributing to improved service quality and customer retention.
Home-Business Dothan, AL
Stay at Home Mom Jan 2022 - Aug 2023
• Developed and implemented personalized curriculum plans tailored to individual student learning needs and goals.
• Utilized diverse teaching methods and resources to engage students in interactive and hands-on learning experiences.
• Incorporated technology tools and online resources to enhance traditional teaching methods for remote instruction.
Town Of Napier Field Dothan, AL
Utilities Clerk Jul 2021 - Nov 2021
• Collected and entered payment data into the system, ensuring confidentiality and accuracy.
• Sorted and distributed incoming mail to relevant departments and personnel efficiently.
• Answered and routed calls using a multi-line telephone system, assisting in resolving customer inquiries related to billing issues or product availability.
Southeast Health Medical Center Dothan, AL
Radiology Scheduler Oct 2019 - May 2020
• Scheduled and coordinated diagnostic tests, including X-rays, CT scans, ultrasounds, and MRIs, ensuring accurate data entry and maintenance of electronic health records.
• Delivered high-quality customer service by managing patient interactions both in person and over the phone, while ensuring completion and accuracy of all necessary appointment documentation. Brain And Spine Center Panama City, FL
Medical Administrative Assistant Dec 2016 - Apr 2019
• Facilitated patient communication by resolving inquiries, scheduling appointments, and addressing billing questions, which enhanced overall patient satisfaction.
• Managed patient scheduling and coordinated appointments, ensuring efficient daily operations and minimizing wait times.
• Verified insurance coverage and processed claims, securing timely reimbursements for medical services and maintaining compliance with office policies.
Panama City Infectious Disease Panama City, FL
Medical Receptionist Apr 2006 - Apr 2011
• Utilized medical terminology and insurance process expertise to enhance office administration efficiency, ensuring seamless scheduling and follow-up of patient appointments.
• Managed patient financial transactions, including the collection and processing of payments and co-payments, while maintaining accurate and confidential patient records.
• Coordinated patient referrals to specialist care, verifying insurance coverage and facilitating communication between physicians, patients, and external providers. EDUCATION
Columbia Southern University
Associate Of Science, Medical Insurance Coding
Orange Beach, AL
Aug 2023
SKILLS
Problem-Solving Abilities • Call Management • Product Knowledge • Customer Service • Inbound and Outbound Calling • Insurance Verification • Medical Terminology
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