Virtual Customer Service Online Tutor Remote Administrative Asst

Sarah Mahan Cell: 832-***-****

La Porte, Texas **********.******@*****.***

Summary

I am versatile in many office environments and customer service fields. I think outside the box, adaptable, and independent. I have 25+ years experience. I am known for being kind and exemplary customer interaction. Highlights

Admin. Asst. / Secretary / Receptionist / Clerk utilizing AVAYA Multi-line phone system / MS Office(2000/2003/XP/2010/2013/2016) / Novell GroupWise / Outlook / Pentamation FinancePlus / 10-key by touch / Adobe Acrobat/Illustrator/Publisher / WordPerfect / Lotus 123 / Postage machine / Binding machine / Large format printer / Windows 95/ME/2000/XP/2007/2008/2010 (City of Pasadena, LJA Engineering & Surveying, Inc., Meador Staffing)

Art Framer / Matt cutter (Margaret Holt Gallery)

Baker (Sarah’s Oven)

Call Center relief operator and 911 shift-change support utilizing Track-It! / Novell GroupWise (City of Pasadena)

Cashier of grocery / retail / hunting goods/ florist / cash handling (AppleTree Markets, Ross, Carter’s Country, Coomer’s Arts and Crafts Mall)

Childcare Teacher of Infants / toddlers (La Petite)

City Recreation Clerk utilizing AVAYA Multi-line phone system / MS Office / Pentamation FinancePlus / Novell GroupWise / Adobe Illustrator / Adobe Publisher / Laminator / Cash handling (City of Pasadena)

IT Helpdesk Tech. utilizing Track-It! / Pentamation FinancePlus / MS Office / Novell GroupWise / Multi-line phone system (City of Pasadena)

Life Coach / Minister (MAHAN Enterprises)

Oil & Gas Payroll / H.R. Asst. utilizing Solomon / HR&P / MS Office / Sage Timberline Office(formerly Sage Construction 300)

(Southwest Meridian/IGI)

Pet Care Tech. / Groomer utilizing IDEXX Cornerstone (Deer Park Animal Hospital)

Police Secretary utilizing AVAYA Multi-line phone system / MS Office / TLETS/NLETS & TCIC/NCIC / Pentamation FinancePlus

/ Novell GroupWise (Pasadena Police Dept)

Restaurant roles of Server / Hostess / Nightly account reconciliation (Steak and Ale)

Ride-share Transportation utilizing Uber/Lyft Platforms / Waze (Uber, Lyft)

Sales of Cemetery / Health / Dental / Life Insurance (Grandview Memorial Park and Bethany Cemetery, independent ins sales)

Small Business Owner utilizing MS Office / Canva / TurboTax / Gmail (MAHAN Enterprises, Sarah’s Oven)

Substitute Teacher (La Porte Independent School District)

Telecommunications Administrator utilizing Avaya Definity G3si/Intuity Audix R.11 Desktop Administration / Track-It! / Novel GroupWise / off-site systems (City of Pasadena)

WPM 70 / 10-key by touch

Professional Experience

Uber

Driver November 26, 2017 – March, 2018

Independent contractor who managed scheduling, safe procedures, and attended valet needs Southwest Meridian (Industrial Gunite Inc., Gulf Coast Gunite Inc., subsidiaries of Apache Industrial Services) Payroll/Human Resource Assistant August, 2012 – September, 2017 Coordinated onboarding process for new hires and re-hires Managed escalation of HR support issues to supervisors while maintaining effective communication with all affected parties

Maintained compliance with company policies, processes and all federal, state, exempt, and nonexempt labor law practices for all employees

Provided management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends; researched and resolved complex benefit issues and responded to internal/external audits Assisted with over payment collection and reporting; coordinated with Accounts Payable to issue off-cycle checks Imported time files, data entry; as well as, balanced and audited payroll earnings, deductions, taxes, benefits, etc. Researched, compiled and reported required payroll data for other departments and regulatory agencies LJA Engineering & Surveying, Inc.

Receptionist September, 2008 – January, 2010

Warmly greeted clients and contractors, responded to telephone and in-person requests for information; compiled engineering proposal books and accepted payments for engineering plans and proposals Supported executives, prepared letters, technical revisions to proposal books as dictated, compiled spreadsheets Coordinated travel arrangements and maintained staff mileage and expense reports Utilized multi-line phone system, binding, copier/fax, laminating, postage machines, projector; procured supplies Deer Park Animal Hospital

Pet Care Technician/Groomer January, 2008 - January, 2009 Assisted with the drop-off and pick-up of animals; answered client inquiries; collected urine and fecal samples Collected blood samples for clinical pathology via carotid artery, per guidance of licensed staff Administered insulin injections; followed detailed diet/medicine regimen and disinfected animal quarters Complied with radiation regulations when taking x-rays; Assisted in surgery Maintained sterile surgical environment and autoclaved instruments Groomed dogs and cats; prepared customer invoices and scheduled appointments via IDEXX Cornerstone La Porte Independent School District

Substitute Teacher (Paraprofessional) November, 2007 - December, 2009 Managed a class of 22 – 30 students; corrected behavioral problems by using the classroom behavioral system Followed and taught lesson plans assigned by permanent teacher for students in various grade levels Encouraged student participation and provided individual instruction as necessary Maintained safety measures while escorting students to before/after school transportation City of Pasadena, Texas

Call Center - Voice Communications Coordinator/Switchboard Operator November, 2005 – August 13, 2007 IT - CIS/Sr CIS Asst/Voice Comm. Coord. March, 2002 – November, 2005 Police - CID/Division Secretary December, 2001 – March, 2002 Police - GTF and DART/Division Secretary July, 2001 – December, 2001 Recreation - Clerk December, 1998 – July, 2001

Adeptly navigated angry and disgruntled customers/citizens in all departments Processed significant number of customer payments and provided information on recreation classes and events Responsible for taking incoming calls from citizens and city officials and dispatching crews to locations, routing calls to police dispatch, and entered work orders or complaints Processed and uploaded data to law enforcement databases for backup and continue processing by other authorities Performed administrative and clerical duties; Maintained multi-division budgets; compiled monthly reports Innovative and expedient decisions executed independently with accuracy and attention to detail Capable of handling multiple tasks under extreme circumstances Possess excellent customer service, interpersonal, and management skills Created service orders to replace defective parts or request technician assistance Investigated reported issues and walked employees through service protocols to rule out problems As a field technician assisted customers having hardware, software, and networking issues Earned Image Quality Award for consistently exceeding expectations of customer satisfaction Improved call management database efficiency by changing and updating contact information Education

Additional Training

SkillPath Seminars The Indispensable Assistant

Administrative Assistants Conference

Mega Memory for Business Professionals

Fred Pryor Seminars Management Skills for Secretaries National Notary Association Survival Skills for Notaries San Jacinto College, Central Commercial Art, one year Employment Contact Information

Uber

1501 W. Bay Area Blvd.

Webster, TX 77598

Independent Contractor

Apache Industrial Services (Southwest Meridian - Industrial Gunite, Inc. and Gulf Coast Gunite, Inc., subsidiaries of Apache Industrial Services)

15423 Vantage Pkwy East, Houston, TX 77032

Supervisor: Caroline Pader - P: 713-***-****

LJA Engineering & Surveying, Inc.

11821 East Freeway, Ste 400

Houston, TX 77029

Supervisor: Laura Hedden – P: 713-***-****

Deer Park Animal Hospital

2822 Center Street, Deer Park, TX 77536

Supervisor: Dr. Dale Lonsford – P: 281-***-****

La Porte I.S.D.

1002 San Jacinto, La Porte, TX 77571

Supervisor: Human Resources – P: 281-***-****

City of Pasadena, TX

1211 E. Southmore, Pasadena, TX 77502

PO Box 672, Pasadena, TX 77501

Supervisor: Human Resources – P: 713-***-**** or 713-***-**** Sarah’s Oven

3003 South Broadway Street, Apt. 25

La Porte, TX 77571

Owner: Sarah Mahan – P: 832-***-****

Liberty University San Jacinto

College,

Central

C-TREC AVAYA

STI

Knowledge

Texas

Department of

Public Safety

Law

Enforcement

Academy

The

Church

of New

Life

Selective

Service

System

Board

AO-21

Phi

Theta

Kappa

Bay Area

Turning

Point -

Women’s

shelter

Bachelor of

Science-

Multidisciplinary

Studies

Certificate of

Technology –

Office

Administration

/Legal

Secretary

A+

Certification

AVAYA

Desktop

Administrator

Certified

Helpdesk

2000

Professional

DPS

TLETS/NLET

S &

TCIC/NCIC

Basic

Procedures

Ordained

Minister

Board

Member

alumni Food

Handling

Certificate

October 6, 2011 May, 2000 October 31,

2002

June, July

2004?

October 21,

2002

July 9-13,

2001

January

20, 2006

May,

2001 –

present

2018

Contact this candidate