Customer Service Representative

Vilma Hernandez

*********@*******.*** 832-***-**** Houston, TX

SUMMARY

Seasoned Customer Service professional with 12 years of experience, adept in call control and enhancing customer satisfaction. Proven track record in retail and food service environments, excelling in customer engagement and problem resolution. Seeking a Customer Service Representative role to leverage extensive client relations skills and inventory management expertise.

WORK EXPERIENCE

Wal-Mart Humble, Texas

Customer Service/Cashier/Modular-Pricing Feb 2018 - Jul 2024

• Provided prompt and courteous customer service, addressing inquiries and ensuring a positive shopping experience.

• Maintained inventory levels through regular replenishment and rotation of products on shelves.

• Organized and updated product displays to enhance visibility and accessibility, adhering to store standards. CyraCom Houston, Texas

Call Center Interpreter/Customer Service Aug 2016 - Jun 2017

• Facilitated effective communication by maintaining call control, ensuring clarity and coherence during customer interactions.

• Improved client relations and customer decision-making by providing comprehensive information on available options.

Pappas BBQ Humble, Texas

Customer Service/Server Feb 2014 - Apr 2016

• Prepared daily meal offerings and efficiently organized the serving and take-out areas to streamline customer flow.

• Delivered high-quality customer service, ensuring a positive dining experience and addressing inquiries promptly.

• Communicated customer orders accurately to kitchen personnel, contributing to a seamless operational process. Macy’s Deerbrook Humble, Texas

Customer Service - F/T Children’s Dept Associate Sep 2011 - Jan 2014

• Cultivated strong interpersonal relationships across all levels of staff, contributing to a collaborative team environment.

• Supported customer inquiries via telephone and assisted with transaction processing to facilitate daily sales objectives.

EDUCATION

Smart Horizon Career Online High School

High School Diploma, General Education

Pensacola, Florida

Jun 2021

Smart Horizon Career Online High School

Career Certificate, Office Management

Pensacola, Florida

Jun 2021

Texas School of Business

Career Certificate, Medical Assistant

Houston, Texas

May 2011

SKILLS

Microsoft Word & Excel • Training and Mentoring • Strong Work Ethic • Data Entry • Bilingual • Conflict Resolution

• Problem Solving • Communication Skills • Positive Attitude • Attention to Details

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