Customer Service Representative
Resume:
Phil A. Long
Dunnellon, FL **434
************@*****.***
Objective:
To obtain a professional position utilizing my professional and organizational skills in a fast paced work environment.
Education:
Saint Leo University, St. Leo, FL
Master of Business Administration: Concentration: Accounting, April 2006 Saint Leo University, St. Leo, FL
B.A. Business Administration: Specialization: Accounting, August 2004 Professional Experience:
June 2018 - May 2023
Future You Behavioral Services
Consumer Relations
• Worked with individuals to determine needs
• Scheduled appointments for clients
• Processed billing and payments for clients
• Responsible for credentialing with Medicaid Insurance agencies 06/2016 - 08/2018
Ansafone Contact Centers
Customer Service Representative
• Provided customer service to clients as needed depending on contracts individual companies
• Order taking and and processing payments via PC
• DSNAP assistance
• Medicare insurance assistance
08/2014 – 06/2016
The Centers, Inc.
Compliance Analyst
• Review new contracts with government agencies for signature approval by CEO.
• Review amendments to existing contracts and renewal contracts for signature approval by CEO.
• Amend subcontracts with interagency entities as required by governmental audits.
• Act as liaison to banks in which The Centers maintained accounts. 07/2010 – 02/2014
Masco Contractor Services, Inc./Accountemps, Daytona Beach, FL Tax Accountant
• Reconciled tax accrual accounts.
• Posted monthly journal entries to accrual accounts.
• Ensured compliance with multiple state Sales and Use Tax laws.
• Updated state tax rates in internal systems to ensure accuracy.
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05/2006 - 07/2010
Fluid Routing Solutions Manufacturing, Ocala, FL
Cost Accountant
• Updated bills of material and routings in AS400 system for all levels of production.
• Prepared month-end journal entries for inventory, reconciliations between different systems.
• Prepared and distributed reports for upper management.
• Verified accuracy of standard costs and identified opportunities for improvement.
• Maintained certificates of origin for NAFTA documentation. 5/2004 – 4/2006
Taylor, Bean, and Whitaker Mortgage Corporation, Ocala, FL Financial Analyst/Accountant
• Assisted with the preparation of consolidated financial statements.
• Posted journal entries based on reconciliation of clearing accounts.
• Resolved accounting related issues such as discrepancies with interest income, commissions, etc.
02/2003-06/2003
EDS, Ocala, Fl,
Accounts Payable-Research Representative
• Researched and resolved payment issues with approximately 50 Safety-Kleen vendors by reviewing invoices and correcting purchase orders.
• Maintained positive business relationships through professional networking. 1990-2002:
12 years of management experience in the retail and hospitality industries.
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