Customer Service United States

GARY A. SNIDER

Cellular: 843-***-**** **********@*****.***

Sales and Training Expert

AWARD – WINNING CREDENTIALS

Synopsis: Articulate, skilled professional seeking a long-term career opportunity in sales and/or training. Many years of experience selling furniture and accessories, boats and vehicles of all types. Excellent performance over the years resulted in countless awards and promotions. Former member of the Chamber of Commerce in Greenville and the chamber in Anderson, South Carolina. Networked extensively at chamber functions. Willing to travel and will consider relocating for the right opportunity. United States passport.

Education: Attended Tri-County Technical College – Business, Pendleton, South Carolina.

Countless on-the-job training including sales, product knowledge, finance, and procedures.

Dale Carnegie course. Became an instructor at their invitation. License: USCG International 100-ton Boat Captain’s License. Attributes: Friendly personality with a strong customer focus based on developing relationships. Maintains a demeaner that makes others feel at ease. Manage by diagnosing strengths and weaknesses in employees and processes. Open to listening to divergent views and to changing. Willing to train and coach others to help them maximize their potential. Skills:

Sales Prospecting Targeting decision makers Appointment setting Generating leads Sales presentations Product demonstrations Customer service Overcoming objections Closing sales Follow up Active listening Determining needs Networking Planning Organizing

Directing Supervising Training and development Problem prevention Problem-solving Decision-making Logistics POS systems Ethics Account management Relationship management Onboarding Interviewing Conflict management Performance management Disciplining Community relations Press releases Microsoft Office Spreadsheets Salesforce Reasoning Diagnostics Budgeting

Proformas Accounts receivables Adobe Creative Suite Scheduling Communication Teamwork Account management Collaborating EXPERIENCE

ROOMS TO GO, Myrtle Beach, SC, 2020 – Present

Furniture retailer with 2,500 sales associates in 10 states. Sales Associate

Sell furniture, mattresses, bedding, and accessories, including rugs, lamps and pictures. Greet and assist customers. Communicate the value of products, answer questions, make suggestions, and upsell whenever possible. Manage relationships with customers to meet their needs. Assist and collaborate with team members to maximize sales. Key accomplishments:

Ensured customer satisfaction through thoughtful questioning of customers and providing appropriate responses.

Developed personal relationships with many customers and grew referrals and repeat business.

Hold one of the highest per ticket item sales volume totals due to high margin sales and upselling. GS RESOLUTIONS, Anderson, SC, 2007 – 2020

Owner/Operator

Purchased and sold luxury cars, boats, motorcycles, and campers. Brokered sales for customer-owned vehicles. Managed the entire operation including financials, tags, titles, insurance, and logistics. Provided value estimates and made recommendations for purchases based on customers’ preferences and requirements. Key accomplishments:

Developed product knowledge about the performance, features, and benefits of a wide variety of luxury vehicles.

Became known as the go-to guy for locating just what the customer wanted and sold a countless number of high-end vehicles and boats.

Grew referrals and repeat business by being fair and keeping promises. Gary Snider

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STRICKLAND MARINE CENTER, Anderson and Seneca, SC, 1992 – 2007 New and used boat dealer with three locations (two in Anderson and one in Seneca.) Full-service retail and service centers for boats, parts, and accessories. Sales Representative

After three years promoted to General Manager

As General Manager, oversaw a staff of up to 50, which included the three Managers of the three stores. Supervised and trained the staff. Evaluated products, purchased inventory, checked accounts receivables, and ensured accounts due were collected. Supervised shops. Handled any conflicts that arose. Cultivated relationships with customers and team members in order to deliver great service and to drive productivity, sales, and service performance. Kept an eye on the P&L with a goal to minimize expenses and grow sales. Key accomplishments:

Evaluated and restructured workflow processes to improve operations.

Held weekly training sessions with staff and developed the culture into one with responsibility delegated down to the lowest level so employees were empowered to make decisions.

Based rewards on performance, not politics.

Expanded the service departments’ infrastructure to handle more service work.

Grew sales from $3.1 million to $13.8 million as General Manager.

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