Assisted Living Call Center

Delores Treadwell

Houston, TX

****************@*****.***

(cell-346-***-****)(home 346-***-****

PROFILE

A fiercely independent, versatile individual with senior level experience possessing effective communication, leadership, and critical thinking. Passionately motivated to client affairs with excellent rapport and empathetic reasonings. Acutely thorough with company procedures, policies, & adaptation in an active environment.

EDUCATION

St. Thomas University Houston, TX August 1983

Bachelor’s of Arts, Liberal Arts

WORK EXPERIENCE

Recon MR Houston, TX May 2024 –Present

Telephone Interviewer for a Call Center

Conducts surveys on health and healthy practices.

Conducts surveys on public opinion on a wide variety of topics including political.

Conducts surveys for Medicare and other health care providers.

Dept. of Family and Protective Services Houston, TX August 2009-August 2021

Investigator Lvl IV with Adult Protective Services

●Conducted investigations of adult care facilities, group homes, and private residences to address allegations of abuse, neglect, or exploitation.

●Completed visitations to clients within the community including hospitals, assisted living facilities, incarcerated & homeless individuals.

●Provision of referrals and resources ie, home health aides, mental health services, transportation needs to medical appointments & state approved day programs.

●Monitored clients bank accounts and other financial instrument cases for prevention of exploitation.

●Assisted with SNAP benefits, utility costs, placement into assisted living facilities & group homes.

●Purchased groceries, prescribed medications, furniture,& clothing to aid in the safety and well being of clientele.

Dept. Of Family and Protective Services Houston, TX February 2007- July 2008

Child Care Licensing Investigator

●Conducted investigations in state & home licensed child care centers to ensure needs were met.

●Educated staff members on protocols and safety standards set by the Texas Health Department.

●Analyzed playground equipment, examined meals, medications, and layout of classrooms for safety.

Health and Human Services Houston, TX 1989-2007

Lvl IV Medicaid Eligibility Specialist

●Certification of medicaid to seniors in assisted living facilities.

●Provision of provider services medical programs, home repairs, & transportation within the community to seniors and disabled individuals

Internal Revenue Service Houston, TX 1986-1989

Collection Clerk

●Processed and collected delinquent taxes.

Social Security Administration Houston, TX 1983-1986

Claims Development Clerk

●Clerical work including filing, typing, and assistance with retirement claims.

VOLUNTEER WORK

Impact Social Ministries Houston, TX 1981-1983

Assistant Director

●Completed community fundraising and assisted with food and toy distribution.

TRAINING

●20 hours addressing “Deescalation techniques for individuals dealing with suicide ideations and other mental health issues”

●20 hours addressing “Work life balance”

●20 hours addressing “Stress Management in the workplace and home life”

REFERENCES

Kenetria Scott 832-***-****) *************@*****.***

Kim Hawkins 832-***-****) *****@***.***

Matina Kenebrew 832-***-****) **************@*****.***

Toni Woods 832-***-****) *********@*****.***

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